Industry Specialties: Healthcare, Retail, Education, Financial Services, Manufacturing, Aviation.
Based on 374 reviews:
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SysAid is ranked #19 in the Issue Tracking Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.
Based on our most recent analysis, SysAid pricing starts at $79 (Per User, Monthly).
SysAid is supported with the following types of training:
The following support services are available for SysAid:
Average customer reviews & user sentiment summary for SysAid:
374 reviews
91%
of users would recommend this product
Based on an aggregate of SysAid reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Is SysAid the system you need to aid your IT needs? User reviews from the past year paint a largely positive picture of SysAid, particularly highlighting its prowess in IT Service Management (ITSM). Users consistently praise its intuitive interface and robust ticketing system, which streamlines incident tracking and resolution, a crucial aspect of IT support. SysAid's asset management capabilities also receive high marks, providing organizations with a centralized platform to track and manage their IT assets throughout their lifecycle. This granular visibility is essential for optimizing resource allocation and ensuring business continuity.
However, some users point out limitations in SysAid's customization options, noting that tailoring the platform to specific workflows can be challenging. Integration with other business systems has also been cited as an area for improvement. While SysAid offers integrations, some users have found the process to be less seamless than desired. Despite these drawbacks, SysAid's affordability, compared to competitors like Jira, makes it a compelling choice for small to medium-sized businesses.
For organizations seeking a comprehensive yet cost-effective ITSM solution, SysAid emerges as a strong contender, especially for those prioritizing efficient ticketing and asset management. However, businesses with complex workflows requiring extensive customization or seamless integration with a diverse technology stack might need to weigh these factors carefully when considering SysAid.
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