HEALTHCAREfirst Reviews & Pricing

by HEALTHCAREfirst | Founded 1992, Springfield, MO

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Overview Pricing Benefits Reviews Features

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What is HEALTHCAREfirst?

Industry Specialties: Serves Medical Industries

HEALTHCAREfirst provides a cloud-based solution for hospice and care providers to streamline operations. Access a Patient Driven-Groupings Model (PDGM) for coding, clinical documentation and billing. It offers a full suite of services, including a CAHPS program, data collection, revenue cycle management and analytics.

Compatible with various EMR systems, users can access recommendations to update the OASIS. Its analytical capabilities include access to real-time KPIs to highlight opportunities for improvement. It is CMS compliant and available on web-based devices.

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HEALTHCAREfirst Pricing

Based on our most recent analysis, HEALTHCAREfirst pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

HEALTHCAREfirst is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for HEALTHCAREfirst:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

HEALTHCAREfirst Benefits and Insights

Why use HEALTHCAREfirst?

Key differentiators & advantages of HEALTHCAREfirst

Save Time: Minimize time spent coding with access to a team of dedicated coding professionals and time-tested processes. Limit hours assigned to compiling reports with real-time KPIs.
Improve Performance: Identify performance opportunities using survey insights. Pinpoint areas for improvement by utilizing comparative analysis, national benchmarks and patient remarks.
Better Patient Care: Implement infrastructure based on patient-centered care using feedback and insights. Analyze productivity in clinical operations to improve patient experience.
Minimize Errors: Ensure accurate payments with OASIS documentation. Utilize certified coders to ensure claims are submitted with the correct diagnosis codes.
Optimize Finances: Minimize unpaid and denied claims by tracking progress. Save money by utilizing billing recovery services and maximizing reimbursements.
Compliance: Ensure documentation meets ICD-10, OASIS-D, and PDGM requirements with the help of documentation review experts.
Role-based Security: Tailor access to the CAPHS program based on user roles with a customized reporting hierarchy.

Industry Expertise

This suite of services is ideal for home care and hospice agencies of all sizes.

Synopsis of User Ratings and Reviews

Based on an aggregate of HEALTHCAREfirst reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined OASIS Data Collection: HEALTHCAREfirst simplifies the OASIS data collection process, ensuring accuracy and compliance with Medicare guidelines. Users appreciate the intuitive interface and built-in checks that help prevent errors during data entry.
Efficient Scheduling and Coordination: The software's scheduling tools enable home health agencies to efficiently manage patient visits and staff assignments. Real-time visibility into schedules helps optimize routes and reduce travel time, leading to improved productivity and patient satisfaction.
Comprehensive Clinical Documentation: HEALTHCAREfirst facilitates comprehensive clinical documentation, allowing clinicians to easily record patient assessments, care plans, and progress notes. The software's standardized templates and point-of-care documentation capabilities streamline the documentation process and ensure consistency.
Enhanced Communication and Collaboration: Improved communication and collaboration among care team members is another benefit users frequently highlight. Secure messaging features and shared patient records facilitate real-time information exchange, leading to better-coordinated care.
Data-Driven Insights and Reporting: HEALTHCAREfirst provides robust reporting and analytics tools that empower agencies to gain valuable insights into their operations and patient outcomes. Users can generate custom reports to track key performance indicators, identify trends, and make data-driven decisions to improve quality of care and efficiency.

Cons

Steep Learning Curve: Many users report that HEALTHCAREfirst's interface can be quite complex and challenging to navigate, especially for those new to home health software or with limited technical experience. The abundance of features and options, while comprehensive, can feel overwhelming and lead to a longer onboarding process.
Customization Limitations: Some users express frustration with the software's limited customization options. For agencies with unique workflows or specific reporting needs, adapting HEALTHCAREfirst to their exact requirements can be difficult, leading to workarounds or compromises in their processes.
Customer Support Concerns: A recurring theme in user feedback is the responsiveness and effectiveness of HEALTHCAREfirst's customer support. Lengthy wait times for assistance and challenges in resolving technical issues efficiently have been reported, impacting user productivity and satisfaction.

Researcher's Summary:

HEALTHCAREfirst is most suitable for home health agencies that prioritize a comprehensive and integrated solution for managing their operations. The platform's ability to handle various tasks, from scheduling and billing to compliance and reporting, makes it ideal for agencies seeking to streamline their workflows and improve efficiency. Additionally, HEALTHCAREfirst's focus on compliance and regulatory requirements ensures that agencies can confidently navigate the complex healthcare landscape. Its user-friendly interface and robust features cater to both small and large agencies, making it a versatile choice for those looking to optimize their home health care management.

Reviewers frequently highlight HEALTHCAREfirst's comprehensive suite of features as a significant strength. The platform offers tools for scheduling, billing, clinical documentation, reporting, and compliance management, providing a one-stop solution for home health agencies. This comprehensive approach eliminates the need for multiple software systems, reducing complexity and improving data consistency. Users appreciate the platform's ability to handle various tasks, streamlining workflows and enhancing overall efficiency. For instance, the integrated billing system simplifies claims processing and reduces errors, while the clinical documentation tools ensure accurate and timely patient records.

While HEALTHCAREfirst offers a robust set of features, some users note that the platform's interface can be challenging to navigate, particularly for new users. The learning curve associated with the software's extensive functionality can be steep, requiring additional training and support. Additionally, some users mention occasional technical issues and slow response times, which can hinder productivity. However, HEALTHCAREfirst's customer support is generally praised for its responsiveness and helpfulness in addressing user concerns. Compared to similar products like Homecare Homebase and Axxess, HEALTHCAREfirst distinguishes itself through its emphasis on compliance and regulatory requirements, making it a preferred choice for agencies prioritizing adherence to industry standards.

Key Features

Billing: Manage bill claims to commercial insurance, Medicare and Medicaid by logging directly into EMR using any software. Review and resubmit failed claims with billing recovery services.
Coding Expertise: Log diagnosis codes aided by certified coding specialists proficient in ICD-10, OASIS-D and PDGM requirements. Receive confirmation once coding is complete.
Claims Management: Track the progression of claims progress and appeals management. Post received payments in EMR software.
Clinical Documentation Review: Review patient charts to minimize errors in the OASIS. Compare the SOC or ROC assessment with medical records for consistency and accuracy.
OASIS Review: Evaluate outcomes to determine if patient status has improved or declined by comparing the Discharge OASIS assessment with the latest SOC or ROC. Get suggestions for OASIS updates based on evaluations.
Advanced Analytics: Monitor operations, productivity and staff workload. View current progress against KPIs and use drill-down features to pinpoint problem areas. Use marketing intelligence to identify referral trends and the competition. Increase referrals and proactively manage marketing staff with referral dashboards.
CAHPS Program: Improve quality and performance with real-time access to CAHPS survey results, transcribed patient comments, comparative reporting, dashboards and national benchmarks.
Financial Analysis: Use financial analytics to identify problem areas where profit flow is restricted.