Home Care Pulse Benefits and Insights

Why use Home Care Pulse?

Engage Employees: Interact with employees and send encouragement or reminders with team messaging. Motivate caregivers during training assignments using leaderboards with points and rewards.
Improve Patient Outcomes: Access insights into operations using client and caregiver surveys. Improve the quality of care provided with educational training programs and tools for home care.
Increase Revenue: Integrate new clients using online reputation management. Amplify positive feedback from clients and easily send review requests. Display reviews and ratings using website widgets.
Get Real-Time Insights and Feedback: Survey clients and caregivers monthly. View feedback and scores on the online dashboard. Access customizable experience management reports, net promoter score analysis and long-term trend analysis.
Expand Capabilities: Integrate with multiple home care products to help with scheduling and billing, post-acute care and EHR.

This platform is suitable for care agencies of all sizes.

Key Features

Team Messaging: Communicate directly with team members via built-in messaging in the training portal. Send and set reminders and messages to establish a clear flow of information.
Custom Training Plans: Train caregivers using a mix of in-service and online CE-approved training plans. Create personalized courses for caregivers in multiple languages.
Mobile Learning: Access training resources on the go using the mobile app. Download and complete courses while offline from any mobile device.
Feedback Surveys: Get feedback from clients and caregivers covering five categories via monthly telephone surveys. Follow up on survey answers and pick custom questions for personalized insights.
Reports and Analysis: Discover which clients and caregivers are promoting your business and how they can become better promoters using Net Promoter Score Analysis. Compare scores against competitors, access customizable experience management reports and view long-term trends over ten categories.
Online Dashboard: View real-time insights into trends, benchmarks and high or low scoring categories.
Review Generation: Automate review requests after survey completion, upload contact lists for bulk requests and send personalized review requests. Track the success of request campaigns.
Online Reputation Management: Monitor ratings across multiple platforms and track trends. Receive alerts when new reviews are written and feature positive reviews using a website widget.

At the time of this review, these are the limitations according to user feedback:

Phone: Dial (877) 307-8573 and press 1 for immediate assistance.

Training: Access the Quickstart Guide, eBooks, webinars and other educational material in the Resource Library.

Tickets: Sign in and use the chatbot to create a support ticket.