Beds24 Reviews & Pricing

by Beds24 | Founded 2006, Berlin, Germany

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Overview Pricing Benefits Reviews Features

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What is Beds24?

Industry Specialties: Serves all industries

Beds24 is an all-in-one property management solution for hotels, holiday homes, hostels, vacation rentals, agencies and professional property managers. It is robust, flexible and customized for accommodation requirements. A pooled inventory allows channels to access all rooms or beds.

Its front-desk module manages bookings, guests, inventory and rates. The channel manager synchronizes inventory status across multiple distribution channels to maximize reservations and avoid double bookings. It integrates with leading payment gateways for secure online payments.

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User Sentiment

Based on 118 reviews:

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Beds24 Pricing

Based on our most recent analysis, Beds24 pricing starts at $11 (Monthly).

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Starting From: $11
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Beds24 is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Beds24:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Beds24 Benefits and Insights

Why use Beds24?

Key differentiators & advantages of Beds24

Increased Efficiency: Automate routine tasks such as booking confirmations and guest communications, freeing up time for staff to focus on more critical activities.
Centralized Management: Manage multiple properties from a single dashboard, simplifying oversight and reducing the complexity of handling various locations.
Enhanced Guest Experience: Provide personalized communication and seamless check-in/check-out processes, improving overall guest satisfaction and encouraging repeat business.
Revenue Optimization: Utilize dynamic pricing tools to adjust rates based on demand, maximizing occupancy and revenue without manual intervention.
Comprehensive Reporting: Access detailed analytics and reports on occupancy rates, revenue, and guest demographics to make informed business decisions.
Channel Integration: Sync with major booking platforms like Airbnb, Booking.com, and Expedia, ensuring real-time updates and reducing the risk of double bookings.
Customizable Booking Engine: Integrate a tailored booking engine into your website, allowing direct bookings and reducing reliance on third-party platforms.
Secure Payment Processing: Offer guests a variety of secure payment options, enhancing trust and reducing the likelihood of payment issues.
Scalability: Easily scale the software to accommodate the growth of your business, whether adding new properties or expanding services.
24/7 Support: Access round-the-clock customer support to resolve issues quickly and maintain smooth operations.
Mobile Accessibility: Manage your properties on-the-go with mobile-friendly interfaces, ensuring you can respond to issues and updates promptly.
Compliance and Security: Ensure compliance with industry standards and regulations, protecting guest data and maintaining trust.
Cost Savings: Reduce operational costs by automating tasks and minimizing the need for additional staff, leading to higher profit margins.
Guest Feedback Management: Collect and analyze guest feedback to identify areas for improvement and enhance service quality.
Marketing Tools: Utilize built-in marketing tools to promote special offers and packages, attracting more guests and increasing bookings.

Industry Expertise

Beds24 is an all-in-one solution for small to medium-sized hotels, B&Bs, hostels, and property managers, particularly those managing multiple properties. It is also well-suited for those who need to manage vacation rentals and dorms.

Beds24 Reviews

Average customer reviews & user sentiment summary for Beds24:

118 reviews

96%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Beds24 reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Feature Rich: Beds24 offers a wide array of tools, eliminating the need for multiple software subscriptions by combining property management system (PMS) and channel management functionalities.
Seamless Integrations: The platform boasts robust integration capabilities with various third-party services and tools, including payment gateways and connected locks, streamlining operations for users.
Automation Capabilities: Beds24 excels in automation, allowing users to automate tasks such as sending personalized emails and messages to guests, improving efficiency, and reducing manual effort.
Cost-Effective Solution: Users consistently highlight the affordability of Beds24, praising its competitive pricing and comprehensive features, making it a value-for-money option.
Reliable Customer Support: While experiences may vary, numerous users commend Beds24's customer support for being responsive, helpful, and dedicated to resolving issues efficiently.

Cons

Steep Learning Curve: The platform's user interface, while feature-rich, can feel overwhelming to new users who may require additional time to navigate and master the system.
Inconsistent Customer Support: Response times and support quality from the Beds24 customer service team can vary, leaving some users frustrated during critical situations.

Researcher's Summary:

Is Beds24 truly a round-the-clock dream for property managers, or does it leave them tossing and turning? Beds24 has garnered largely positive reviews from users over the past year, particularly for its robust features and affordability. Users consistently praise its channel management capabilities, highlighting its seamless integration with popular platforms like Xero and Paypal, which streamlines tasks such as payment processing and accounting. This seamless connectivity eliminates the need for manual updates across multiple channels, saving users valuable time and minimizing errors. However, some users have pointed out that while functional, the user interface appears somewhat dated and could benefit from modernization. Despite this, the platform's intuitive design and extensive customization options have won over many users, who appreciate the ability to tailor the software to their specific needs. The responsive and helpful customer support, primarily delivered through a ticket system, is another strong point for Beds24. Overall, Beds24 emerges as an ideal solution for property managers seeking a comprehensive and budget-friendly platform that doesn't skimp on essential features.

Key Features

Front Desk System: Manage reservations, check-ins and check-outs, change bookings and prices with an intuitive calendar and a customizable dashboard. View housekeeping, cleaning, reports, statistics and notes. Adjust prices by seasons, discounts and the length of stay by leveraging the yield optimization feature.
Booking Engine: Take absolute control and customize the layout, content and design. Use built-in modules that include pictures, sliders, availability calendars, price tables and more. Integrate with the front desk system and channel manager compatible with tablets, computers and mobile devices. Access the solution in 30 languages and multiple currencies.
Channel Manager: Set rooms and prices in different configurations for various channels. Select from several OTAs and pay for specific channels. Maximize revenue and prevent overbookings with real-time updates.
Automated Workflows: Perform routine tasks automatically and increase efficiency. Send pre-and post-stay emails, invoices, access codes, sync calendars, collect payments and more.
Integrations: Seamlessly integrate with the accounting, analytic, CRM, marketing, task management, guest experience, lock systems, business intelligence platforms and other solutions.
Online Payments: Leverage payment processing integrations to accept credit and debit cards, Paypal and bitcoin payments. Securely process instant transactions, collect deposits, send and collect pending requests and payments.
Multi-Property Management: Control access to the data of each property with owner management feature. Get customized reports and information about bookings, guests and availability of multiple properties.