NewBook Reviews & Pricing

by NewBook | Founded 2010

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Hotel Management Software
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What is NewBook?

Industry Specialties: Accommodation and hospitality providers, including RV parks and campgrounds, self-storage, marine industries, aerospace and defense, healthcare information, standardization, heavy equipment manufacturing

NewBook is a comprehensive software solution designed to streamline hotel management tasks, making it ideal for hotels, resorts, and property managers seeking efficiency and enhanced guest experiences. The platform offers a range of features including online booking, guest communication, and automated billing, which collectively simplify daily operations. Users appreciate its intuitive interface and robust reporting tools, which provide valuable insights into business performance.

One of the standout benefits of NewBook is its ability to integrate with various third-party applications, allowing for a seamless workflow. This flexibility makes it particularly suitable for properties of all sizes, from boutique hotels to large resorts. The software's cloud-based nature ensures accessibility from any device, enhancing convenience for managers on the go.

Pricing for NewBook typically varies based on the number of units managed and the specific features required, with options for monthly or annual payments. Compared to similar products, users often highlight NewBook's superior customer support and ease of use, which contribute to its strong reputation in the hotel management industry.

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User Sentiment i

Based on 74 reviews:

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#23

NewBook is ranked #23 in the Hotel Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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NewBook Pricing

Based on our most recent analysis, NewBook pricing starts at $150 (Monthly).

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Starting From: $150
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

NewBook is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for NewBook:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

NewBook Benefits and Insights

Why use NewBook?

Key differentiators & advantages of NewBook

Increased Efficiency: Automate routine tasks such as booking confirmations and guest check-ins, freeing up staff to focus on personalized guest services.
Enhanced Guest Experience: Provide guests with a seamless booking process and personalized communication, improving overall satisfaction and loyalty.
Real-Time Data Access: Access up-to-date information on room availability, pricing, and guest preferences, enabling informed decision-making.
Revenue Optimization: Utilize dynamic pricing tools to adjust room rates based on demand, maximizing revenue during peak periods.
Comprehensive Reporting: Generate detailed reports on occupancy rates, revenue, and guest demographics, aiding in strategic planning and performance analysis.
Centralized Management: Manage multiple properties from a single platform, ensuring consistency and streamlined operations across locations.
Improved Communication: Facilitate better communication between departments through integrated messaging and task management features.
Cost Savings: Reduce operational costs by minimizing manual processes and errors, leading to more efficient resource allocation.
Scalability: Easily scale the software to accommodate business growth, whether adding new properties or expanding services.
Enhanced Security: Protect sensitive guest information with robust security measures, ensuring compliance with data protection regulations.
Customizable Solutions: Tailor the software to meet specific business needs, from branding to unique operational workflows.
Mobile Accessibility: Manage operations on-the-go with mobile-friendly interfaces, allowing staff to respond to tasks and guest needs promptly.
Integration Capabilities: Seamlessly integrate with other systems such as payment gateways, CRM, and accounting software, creating a cohesive tech ecosystem.
Enhanced Marketing: Utilize guest data to create targeted marketing campaigns, driving repeat business and increasing direct bookings.
24/7 Support: Access round-the-clock customer support to resolve issues quickly, minimizing downtime and maintaining smooth operations.

Industry Expertise

NewBook excels in the hospitality industry, offering specialized expertise for hotels, resorts, and vacation rentals. It is best suited for property managers and owners seeking to streamline operations, enhance guest experiences, and optimize revenue. Its robust features cater to both small boutique hotels and large chains, making it a versatile solution for diverse accommodation providers aiming to improve efficiency and customer satisfaction.

NewBook Reviews

Average customer reviews & user sentiment summary for NewBook:

74 reviews

98%

of users would recommend this product

NewBook has a 'excellent' User Satisfaction Rating of 98% when considering 74 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of NewBook reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Check-in/Check-out: Users appreciate the ease of managing guest check-ins and check-outs, with features like automated processes and digital key capabilities.
Centralized Guest Management: The ability to access and manage guest information from a single platform is a major plus, simplifying communication and record-keeping.
Real-time Reporting: Users find the real-time reporting features invaluable for tracking key performance indicators (KPIs) like occupancy rates and revenue, allowing for informed decision-making.
Improved Communication: NewBook's communication tools, such as automated messaging and guest surveys, help hotels enhance guest engagement and satisfaction.
Integration with Other Systems: The ability to integrate NewBook with other hotel management systems, like payment gateways and channel management platforms, streamlines operations and reduces manual tasks.

Cons

Limited Reporting Options: Some users have found the reporting features to be limited, making it difficult to track key performance indicators like occupancy rates and revenue per available room (RevPAR). For example, they may not be able to generate reports on specific date ranges or filter data by guest type.
Steep Learning Curve: The software's interface can be complex and require significant training for staff to master. This can lead to frustration and slow adoption, especially for smaller hotels with limited IT resources.
Integration Challenges: Integrating NewBook with other hotel systems, such as property management systems (PMS) or channel management platforms, can be challenging. This can lead to data inconsistencies and manual workarounds, increasing the risk of errors and reducing efficiency.
Lack of Mobile Functionality: Some users have reported that NewBook lacks robust mobile functionality, making it difficult for staff to manage tasks and access information on the go. This can be a significant drawback for hotels with a mobile workforce.

Researcher's Summary:

Is NewBook a breath of fresh air in the often stuffy world of hotel management software, or is it just another chapter in the same old story?

While NewBook markets itself as a comprehensive solution for hotels, motels, hostels, and short-term rentals, user experiences over the past year have been mixed. A standout feature praised by many users is the integrated channel manager, which simplifies managing listings across multiple platforms, eliminating the need for separate booking engines. However, some users have reported that the learning curve for the software can be steep, particularly for those unfamiliar with property management systems. NewBook's SMS marketing tools, allowing for in-system guest upgrades, are seen as a plus for boosting revenue. However, some users have expressed frustration with occasional glitches and the lack of certain advanced reporting features found in competitor products. Overall, NewBook seems best suited for small to medium-sized accommodation businesses seeking an all-in-one solution with a strong focus on online bookings and guest communication, but those with complex operational needs might find it lacking in certain areas.

Key Features

Notable NewBook features include:

Online Booking Engine: Seamlessly integrates with your website to allow guests to book rooms directly, reducing the need for third-party booking platforms.
Channel Management: Synchronizes room availability and rates across multiple online travel agencies (OTAs) in real-time, minimizing the risk of overbookings.
Automated Guest Communication: Sends personalized emails and SMS messages to guests for booking confirmations, pre-arrival information, and post-stay surveys.
Dynamic Pricing: Adjusts room rates based on demand, occupancy, and market trends to maximize revenue without manual intervention.
Housekeeping Management: Tracks room status and assigns tasks to housekeeping staff, ensuring rooms are cleaned and ready for new guests efficiently.
Integrated Payment Processing: Allows for secure, PCI-compliant transactions directly through the platform, supporting various payment methods including credit cards and digital wallets.
Reporting and Analytics: Provides detailed reports on occupancy rates, revenue, and guest demographics, helping you make data-driven decisions.
Guest CRM: Maintains comprehensive profiles of guests, including their preferences and past stays, to enhance personalized service and marketing efforts.
Mobile App: Offers a mobile application for staff to manage reservations, check-ins, and housekeeping tasks on the go, improving operational efficiency.
Event Management: Facilitates the planning and execution of events, from small meetings to large conferences, with tools for scheduling, invoicing, and attendee management.
Multi-Property Management: Enables centralized control over multiple properties, allowing for consistent policies and streamlined operations across locations.
Third-Party Integrations: Connects with various third-party systems such as accounting software, point-of-sale systems, and keyless entry solutions to create a cohesive technology ecosystem.
Customizable Templates: Offers a range of customizable templates for invoices, emails, and reports, ensuring that all communications and documents align with your brand identity.
24/7 Support: Provides round-the-clock customer support to address any issues or questions, ensuring minimal disruption to your operations.