Protel Reviews & Pricing

Key Features

• Front Office Management: Streamline the booking process with a reservation management system equipped with a voice-to-text function. Manage check-ins and check-outs with color-coded room charges and payments. Accept multiple payment methods and currencies. Get an overview of occupancy and availability, change reservations, make a list of arrivals and book rooms for groups. 
• ID and Passport Scanner: Automatically capture all information. Avoid manual entry errors and ensure the safety of sensitive information. 
• Billing and Invoicing: View important guest billing information at a glance. Select different billing options for guests, groups and passersbys with categories like open, closed, fiscalized and voided. Create customizable invoices. Find specific bookings, payment history, past invoices, incoming payments, outstanding invoices and total income. 
• Housekeeping: Track and sort rooms by clean, dirty, inspected, out-of-order, out-of-service and skipped in real time. Update room status quickly from a centralized dashboard with a drag-and-drop interface and calculate room status percentages. Coordinate between staff with the cleaning schedule module. Automatically keep a record and create IDs for misplaced possessions with the lost and found feature.  
• Property Maintenance: Schedule maintenance jobs according to priority. Generate tickets, mark them as opened or closed and add pictures to specify the problem. Assign repairs to staff and compare the difference between the estimated and actual time of completion.  
• Reports and Analytics: Get comprehensive reports on revenue, future calculations and group discounts. Analyze customer relationships, business information and more using analytic integrations. Compile exhaustive lists for guest-centric services and staff memos like wake-up calls, meal plans, arrivals and departures to improve operational efficiency.  
• Booking Engine: Synchronize data between the booking engine and the reservation system. Prevent double-booking with the quick-book dashboard listing crucial information including a number of guests and rooms. Maximize revenue by upselling services and products by leveraging the CTA (Call to Action) feature. 
• Secure Payment:  Use the PCI compliant payment gateway to safely process credit cards via certified, partner vendors such as Concardis, Payone and others. 
• Content Management Tool: Offer high-resolution pictures, image control, SEO optimization through metadata input and instant booking confirmation via messages in multiple languages.  
• Event Management: Optimize property space and maximize revenue by appropriate allocation of rooms and equipment in advance according to the event. Simultaneously work with multiple departments and staff for efficient planning. Reserve rooms, catering services, banquet services and event venues collectively. Examine all bookings with multifunctional planning tools.  

Limitations

•  Doesn’t offer a channel manager. 
•  Reports lack variations and customizations. 

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