SiteMinder Benefits and Insights

Why use SiteMinder?

Key differentiators & advantages of SiteMinder

Enjoy Higher Occupancy: Increase visibility across a diverse range of sales channels, including popular OTAs, ILS and GDS and manage every listing with a few clicks.
Get More Direct Bookings: Avoid paying commissions for third-party bookings by accepting reservations directly from the hotel website integrated with a booking engine. Boost guest loyalty by personalizing the booking process with promotions, discounts and emails.
Stay Ahead of Competition: Optimize rent structures by analyzing competitors’ rates using the business intelligence module. Identify booking trends, marketing campaign impact, distribution channel health, CTA effectiveness and more.
Improve Accuracy: Avoid human errors and double entries with automation. Ensure seamless and accurate data flow by connecting booking engines, channel managers, websites and payment processors.
Streamline Operations: Simplify management by consolidating every marketing, booking and analytics workflow in a centralized platform.
Customizable Platform: Add business-specific features like revenue management, property management, new distribution channels, central reservation systems and more by accessing the integrations marketplace.

Industry Expertise

Serves hotel management businesses of every type and size.

SiteMinder Reviews

Average customer reviews & user sentiment summary for SiteMinder:

111 reviews

79%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of SiteMinder reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of Use: The platform has an intuitive interface, according to 66% of reviews on software usability.
Channel Manager: 89% of users mentioning omnichannel marketing said it improves property visibility and simplifies listing management.
Reservation System: It’s convenient to have a single interactive calendar across distribution channels for both guests and managers, according to 81% of reviews on booking management.
Multilingual Support: 53% of reviews on the chat module noted that SiteMinder offers chat support in 11 languages.

Cons

Booking Button: The native booking button lacks security deposits, membership programs, advanced invoicing and more, according to 86% of reviews on this aspect.
Reporting: According to all the reviews on this feature, the system has limited report templates and lacks automated reporting.
Support Response Time: 47% of reviews on the support suite noted that SiteMinder has slow response times and takes longer to resolve issues.
Onboarding: Onboarding and launching operations on every channel is time-consuming, according to 95% of reviews on this element.

Researcher's Summary:

SiteMinder helps managers market units on an expansive network of distribution channels, accept bookings and receive payments. It has a straightforward user interface. Reviews identified the channel manager and the multi-channel interactive calendar as noteworthy features. Users also appreciated the multilingual in-app chat support, a feature uncommon amongst competitors.

However, it has a basic booking button and lacks invoicing customizations and reporting variations. Considering these factors coupled with a hit-and-miss support suite, SiteMinder can be less effective for enterprises with larger portfolios. But it’s ideal for small managers and owners looking to improve their unit’s digital visibility and handle bookings from various channels.

Key Features

Channel Manager: Connect with 450+ distribution channels and 100+ hotel applications, including Airbnb, Expedia, Booking.com and Tripadvisor to automate reservations and availability rates. A common inventory pool model lists all rooms and availability on OTAs. Prevent overbooking and maximize occupancy using yield rules and stop sell. Attract international customers by listing in multiple currencies.
Direct Bookings: Increase direct bookings up to 43% according to the vendor using its intuitive booking engine. Improve the guest experience with no commission reservations. Maximize revenue by upselling packages and services.
Analytics: Optimize hotel distribution strategies by leveraging real-time data from performance reports and rate parity insights. Track booking trends, competitor prices and commissions through third-party applications, profitable channels and more.
Integrated Payments: Automate transactions through the hotel website and seamlessly process payments, refunds and deposits with a revenue dashboard. Protect sensitive data with PCI-DSS and PSD2 SCA compliance. Enable contactless payments from distribution channels.
Global Distribution System (GDS): Cater to a wider audience like travel agencies and business travelers. Work with travel management companies to become a part of the Fortune 500 hotel programs. GDS aids in targeting diverse clientele to boost occupancy during low seasons.
Website Builder: Choose from easy-to-use templates and avoid paying hosting charges. Offer direct bookings to multiple nationalities with availability in 20+ languages.
Metasearch Visibility: With Demand Plus, combine booking engines with metasearch engines like Google Ads. Pay a minimal fee for completed stays and leverage integrations and page optimization to increase visibility.

Limitations

At the time of this review, these are the limitations according to user feedback:

The mobile user interface is slow.
Limited website templates.
Doesn’t offer in-depth reporting customizations.
The native booking button lacks features present on OTA buttons.

Suite Support

Email: Not available. Offers in-app multilingual chat support.

Phone: +61 2 9221 4444 (international). Customers can contact other country-specific numbers available on the website. Support is available 24/7.

Training: Videos, webinars, ebooks and knowledge base articles.

Tickets: To submit tickets, fill out a contact support form with the property name, product and subject details and issue description.

SiteMinder Reviews & Pricing

What is SiteMinder?

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