NEOGOV Reviews & Pricing

by NEOGOV | Founded 2000, El Segundo, CA

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What is NEOGOV?

Industry Specialties: Government, Education

NEOGOV offers a comprehensive suite of software solutions designed to streamline Human Resources tasks, including recruitment, onboarding, performance management, and learning management. This platform is particularly well-suited for public sector organizations, educational institutions, and government agencies due to its robust compliance features and tailored functionalities that address the unique needs of these industries.

One of the standout benefits of NEOGOV is its ability to automate and simplify complex HR processes, thereby enhancing efficiency and reducing administrative burdens. Popular features include applicant tracking, employee self-service portals, and detailed analytics that provide actionable insights into workforce management. Users often praise the intuitive interface and the seamless integration capabilities with other systems.

Compared to similar products, NEOGOV is frequently highlighted for its specialized focus on the public sector, which sets it apart in terms of compliance and regulatory adherence. Pricing details are typically customized based on the specific needs of the organization, so it is advisable to contact SelectHub for a tailored quote.

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User Sentiment i

Based on 364 reviews:

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#27

NEOGOV is ranked #27 in the Talent Management Systems product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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NEOGOV Pricing

Based on our most recent analysis, NEOGOV pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Monthly, Quote-based
Free Trial: No

Training Resources

NEOGOV is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for NEOGOV:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

NEOGOV Benefits and Insights

Why use NEOGOV?

Key differentiators & advantages of NEOGOV

Decrease Time-to-Hire: Save time during the hiring process with auto-scoring, automation and built-in capabilities. Includes EEO, passpoint analysis and applicant flow for handling compliance such as ADA/Section 508.
Automate Recruiting: Reduce manual work by leveraging application templates, a career page and integration with background check software.
Eliminate Paperwork: Remove the need for paperwork in common tasks with electronic forms and e-signature for hiring, onboarding and other processes.
Stay Organized: Reduce the clutter and chaos of managing physical files by using digital paperwork and automating form distribution, submission, tracking and approval.
Simplify Onboarding: Cut down on the amount of work involved in onboarding new employees. Everything from filling out W-4 and I-9 forms to completing e-verify can be done digitally.
Gain Visibility Into Employee Performance: See how individuals, teams or departments are performing and spot skill gaps. Track progress toward goals, check the status of performance reviews and uncover bottlenecks in the evaluation process.
Drive Higher Job Appeal: Make positions more attractive by offering career development via performance evaluations.
Enable Employee Growth: Equip employees to perform their jobs at the highest level via training and visual tools that let them picture promotion opportunities.
Work Strategically: Remain compliant with industry regulations and HR practices from payroll to hiring, providing more time to focus on strategic tasks.

Industry Expertise

NEOGOV specializes in providing human resource management solutions specifically tailored for the public sector, including government agencies, educational institutions, and other public entities. It's ideal for organizations that need to manage a large workforce, comply with specific regulations, and streamline HR processes within a public sector environment.

NEOGOV Reviews

Average customer reviews & user sentiment summary for NEOGOV:

364 reviews

88%

of users would recommend this product

NEOGOV has a 'great' User Satisfaction Rating of 88% when considering 364 user reviews from 4 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of NEOGOV reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendly Interface: NEOGOV is recognized for its intuitive design, making it easy for HR professionals to navigate and perform tasks efficiently.
Streamlined HR Processes: The software centralizes and automates various HR functions, such as recruiting, onboarding, and performance management, reducing manual effort and improving overall efficiency.
Comprehensive Features: NEOGOV offers a wide range of features, including applicant tracking, payroll, time and attendance, and benefits administration, catering to the diverse needs of government HR departments.
Robust Analytics and Reporting: The software provides insightful data and reporting capabilities, enabling HR professionals to make data-driven decisions and track key metrics.
Public Sector Expertise: NEOGOV is specifically designed for the public sector, ensuring compliance with industry regulations and addressing the unique requirements of government organizations.

Cons

Customer Support Challenges: Some users have reported inconsistent experiences with the responsiveness and effectiveness of NEOGOV's customer support team.
Payroll Accuracy Issues: A subset of users have found it necessary to implement workarounds within the payroll module to ensure accurate calculation of wages and deductions.

Researcher's Summary:

Recent user reviews from the past year suggest that while not flawless, NEOGOV generally hits the mark. Customers rave about its user-friendly interface, making complex HR tasks like onboarding and performance management a breeze. One user, a Human Resources Assistant Director with over two years of experience using the software, praised NEOGOV for its intuitive design, stating that it streamlined their HR processes and eliminated the need for multiple platforms. This ease of use is a key differentiator for NEOGOV, as many competing products are often bogged down by clunky interfaces and convoluted workflows.

However, some users have voiced concerns about NEOGOV's customer support, citing inconsistent experiences and occasional delays in response times. Additionally, a few users have reported the need to find workarounds within the payroll module to ensure accurate information, which can be a pain point for organizations that rely on seamless payroll processing. Despite these hiccups, NEOGOV's strengths in user experience, comprehensive features, and focus on the public sector make it a solid choice for government HR departments looking to streamline their operations and improve efficiency.

Think of it like this: NEOGOV is like a well-organized filing cabinet that makes finding the right document a breeze, but occasionally, you might need to call a helpful colleague to locate a misplaced file. Overall, NEOGOV is best suited for government agencies and public sector organizations seeking a user-friendly and feature-rich HR solution tailored to their specific needs, particularly those who prioritize ease of use and streamlined workflows over lightning-fast customer support.

Key Features

Candidate Scoring: Screens candidates automatically. After screening, testing and interview, it produces weighted scores based on customizable criteria to show hiring managers which applicants are the strongest.
ATS Reporting: Offers over 90 reports, ranging from standard and advanced to ad-hoc. Dashboards provide real-time data to stay on top of metrics like job health. Also analyzes recruitment timelines.
Background Checks: Integrates with vendors such as AssureHire, CIC Credit, Verified First, Alliance 2020, Checkr and others to run a variety of background checks. Includes EEOC and FCRA requirements to support compliant hiring.
Integration With GovernmentJobs.com: Connect with the most-used job board for the public sector, gaining access to nearly 40 million candidate profiles. Integration with Insight helps manage the hiring pipeline from one location to easily manage job listings and let applicants self-schedule interviews.
E-Forms: Build workflows with processes that can be started manually or automatically. Provides notifications and reminders. Employees can follow the status of their forms via the self-service portal.
Document Management: Stores all forms created during each employee’s time with the company, making records accessible from a central, online location.
Self-Service Portal: Allows employees to view pay stubs, request PTO and edit personal information. Actions requiring manager approval automatically trigger the approval process.
Continuous Feedback: Includes:
- Continuous communication, whether for goal-tracking, feedback or any other need.
- Scheduled check-ins and tools like journal entries that make it easy to review performance and rate employees.
- Performance improvement plans, which can be documented at every step.
Sector-Specific Learning Courses: Offers a catalog of off-the-shelf courses specific to the public sector, including Human Capital, Health and Safety, Public Works, and Law Enforcement.
Learning Management: Offers:
- Several course options: build-your-own courses, over 400 premade courses from the library and third-party content thanks to SCORM compatibility.
- A mobile-friendly interface, certifications and course grouping for organization.
- Tools to monitor course completion and learner progress.
- Reports for compliance purposes.
Core HR: Provides an employee database for data management, along with benefits administration. Seamlessly connects with the payroll and time and attendance solutions.
Payroll: Supports common requirements such as overtime, 9/80 time rules, retropays, meal penalty and future dating. Supports compliance with laws that impact payroll. Can be integrated with accounting software or any general ledger used at a company.
Time and Attendance: Structure shifts and schedules based on business needs. Mobile time entry tools and time clocks connect with digital timesheets to easily record clock-in and clock-out data, eliminating manual errors to ensure accurate payroll.

Limitations

The solution has a few pitfalls to be aware of, based on user feedback at the time of this review:

Individual performance assessment is a tedious and non-intuitive process.
Compatibility issues exist while integrating existing solutions with NEOGOV.

Suite Support

In addition to the options mentioned below, there's an annual user conference. A full day of training prior to the main conference is available for customers who want to deepen their knowledge. Sessions during the 2-day conference also cover product info.

Email: Available via a form on the website’s “Contact Us” page.

Phone: Call (877) 204-4442 or (855) 524-5627 for applicant support.

Training: Access training materials, such as video tutorials, FAQs, guides, product release notes and announcements. Use the community forum to ask questions, get advice and suggest product enhancements.

Tickets: Includes case receipts that are shared with customers, along with a resolution timeline based on the severity and nature.