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What is Idaptive?

Industry Specialties: Serves all industries

CyberArk Idaptive is a modern identity platform that helps its users secure access throughout their organization. It allows businesses to manage identities through a comprehensive AI-based, security-first approach that mitigates risks through zero-trust and least-privileged access principles.

It unifies adaptive multi-factor authentication, single sign-on, provisioning and lifecycle management and endpoint and mobile security into an integrated platform to safeguard cloud and on-premises apps, endpoints, VPNs and other critical resources.
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#14

Idaptive is ranked #14 in the IAM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Idaptive Pricing

Based on our most recent analysis, Idaptive pricing starts in the range of $10 - $100.

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Starting From
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Pricing Model
Per User, Monthly
Free Trial
Yes, Request for Free

Training Resources

Idaptive is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Idaptive:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Idaptive Benefits and Insights

Why use Idaptive?

Key differentiators & advantages of Idaptive

  • Reduces risk: Offers strong authentication methods, adaptive access control and fine-grain access management throughout the employee lifecycle to minimize the risk of security breaches due to weak or compromised credentials. 
  • Enhances User Experience: Provides a customizable user portal and contextual authentication policies to end-users for secure, frictionless and user-friendly access to corporate resources. Simplifies governance through central user access monitoring across all apps. 
  • Self-Service Capabilities: Provides self-service tools and automated access provisioning workflows to decrease the volume of access-related help-desk calls and tickets and expedite the adoption of approved corporate applications. 
  • Increases Productivity: Simplifies app access with a single, convenient portal and provides one-click access to users’ resources. Improves collaboration with partners by providing easy access to applications according to their processes and policies. 
  • Improves Compliance: Improves compliance by fulfilling data access requirements and gaining visibility into access events through out-of-the-box reports. 
  • Manage Users: Manage unlimited endpoints and users created directly in the Cloud Directory or sources from the third-party cloud, on-premises or HRIS directories. Provides calls to create, modify, delete users or retrieve current users’ information through cloud user management API. 

Industry Expertise

Idaptive has been acknowledged as a leader in the Forrester Wave for Identity as a Service. It has also been named the innovation and technology leader for its cloud-based MFA solutions in the KuppingerCole Leadership Compass.

Idaptive Reviews

Average customer reviews & user sentiment summary for Idaptive:

User satisfaction level icon: great

180 reviews

85%

of users would recommend this product

Idaptive has a 'great' User Satisfaction Rating of 85% when considering 180 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Idaptive reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Streamlined Access: Idaptive simplifies user access by providing a single portal for accessing both cloud and on-premise applications.
  • Strong Security: The platform offers adaptive multi-factor authentication, which analyzes user behavior and context to adjust security measures as needed, enhancing overall security posture.
  • Centralized Management: Idaptive allows IT departments to manage all user accounts and devices from a single platform, streamlining administration and improving efficiency.
  • Automated Workflows: The platform automates user provisioning and lifecycle management processes, such as onboarding and offboarding, reducing manual effort and minimizing the potential for errors.
  • Reduced Help Desk Load: Idaptive's self-service features, such as password resets and access requests, empower users to resolve common issues independently, freeing up IT resources.

Cons

  • User Interface: Some users have reported that the user interface could be more intuitive and user-friendly.
  • Pricing Structure: The pricing model, particularly with optional features like adaptive security, can be difficult to understand and may lead to unexpected costs.

Researcher's Summary:

How "Idaptive" is CyberArk's solution for identity access management, but is it adaptable enough to earn positive user reviews? CyberArk Idaptive users praise the software for its robust security features, which leverage big data and machine learning to protect against unauthorized access. For example, one user specifically lauded Idaptive's ability to provide top-notch security for both regular users and accounts with elevated privileges, effectively guarding against malware and unauthorized access attempts. Users also appreciate the software's single sign-on (SSO) capabilities, which streamline access to multiple applications with a single set of credentials. This feature is particularly valuable for businesses with a large number of applications, as it simplifies the user experience and reduces the risk of password fatigue.

However, the software's user interface has been criticized as being less intuitive than those offered by competitors like Okta and Microsoft Azure Active Directory. Some users have also reported that the pricing structure for Idaptive can be difficult to understand, especially when adding additional features or users. While these drawbacks are notable, they do not overshadow the software's strengths in security and SSO.

Overall, CyberArk Idaptive is a good choice for enterprises that prioritize security and need a scalable IAM solution that can handle both cloud and on-premises applications. Its robust security features and SSO capabilities make it a valuable tool for businesses looking to protect sensitive data and streamline user access. However, organizations that place a high value on user experience and transparent pricing may want to consider alternative solutions.

Key Features

  • Multi-Factor Authentication: Assigns risks to access events by leveraging user, device and network behavior context and helps create dynamic access policies that trigger on detecting anomalous behavior. Set up secondary authentication challenges to secure app access, domain-joined workstations, macOS and Windows endpoints, virtual desktops and RADIUS servers. Integrate with Cisco, Juniper VPN services and Palo Alto Networks to protect remote access to on-premise resources. 
  • Single Sign-On: Enables safe one-click access to mobile, cloud and legacy apps. Sign in to a personalized web portal through existing corporate credentials to access assigned applications from a single place. Offers features such as access management, a flexible cloud directory, browser extensions and application catalogs. 
  • App Gateway: Allows secure remote access to on-premises applications without installing VPNs, deploying additional infrastructure or making code changes. Gain visibility into user access metrics for legacy applications by utilizing built-in reports or defining custom queries. 
  • Provisioning and Lifecycle Management: Ensure access to the right applications throughout the employee lifecycle. Map roles to appropriate user groups to control user access entitlements within apps. Use SCIM protocol to extend provisioning workflows to custom applications. It also offers a seamless HCM system and Office 365 integration. 
  • Device Security Management: Facilitates centralized policy management to shield endpoints accessing corporate resources by providing device visibility, insights and preventive security controls for iOS, Android, Windows and Mac endpoints. Offers brokered authentication cloud-based policy enforcement and conditional access to data. 
  • Risk Analytics: Provide context-aware access decisions in real time by leveraging real-time security analytics. Users can create custom dashboards for improved visibility, prioritize alerts, block threats in progress and better identify access events and requests using rich tools. 

Suite Support

mail_outlineEmail: For any queries, email [email protected]. Users can also fill out a form on its contact page to request additional information and connect to the representatives.
phonePhone: Users can call +1-844-537-7700 for customer support. Additional country-specific contact numbers are also available on its support page.
schoolTraining: It provides various training options that include on-site, live online, e-learning and customized training. It also offers professional certification levels, including trustee, defender, sentry and guardian certification.
local_offerTickets: Customers can log in on its support portal to join the community and receive personalized information and customer support.
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