IdentityIQ Reviews & Pricing

by SailPoint | Founded 2005, Austin, TX

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IAM Software
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What is IdentityIQ?

Industry Specialties: Serves all industries.

SailPoint IdentityIQ is a sophisticated identity and access management (IAM) solution designed to streamline and secure user access across an organization. It excels in automating provisioning, managing compliance, and enforcing security policies. This software is particularly well-suited for large enterprises that require robust identity governance due to its scalability and comprehensive feature set.

Key benefits include enhanced security, improved compliance, and operational efficiency. Popular features encompass access certification, policy enforcement, and detailed reporting capabilities. Users appreciate its intuitive interface and the ability to integrate seamlessly with various IT environments.

Compared to similar products, SailPoint IdentityIQ is often praised for its flexibility and depth of functionality. Pricing details are typically customized based on organizational needs, so it's advisable to contact SelectHub for a tailored quote. This ensures that the pricing aligns with specific requirements and usage patterns.

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User Sentiment i

Based on 4 reviews:

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#3

IdentityIQ is ranked #3 in the IAM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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IdentityIQ Pricing

Based on our most recent analysis, IdentityIQ pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Annually, Quote-based
Free Trial: No

Training Resources

IdentityIQ is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for IdentityIQ:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

IdentityIQ Benefits and Insights

Why use IdentityIQ?

Key differentiators & advantages of IdentityIQ

Enhanced Security: SailPoint IdentityIQ reduces the risk of unauthorized access by ensuring that only the right individuals have access to the right resources at the right times.
Regulatory Compliance: The software helps organizations meet regulatory requirements such as GDPR, HIPAA, and SOX by providing detailed audit trails and compliance reporting.
Operational Efficiency: Automating identity management tasks like provisioning and de-provisioning reduces manual workload, allowing IT staff to focus on more strategic initiatives.
Risk Mitigation: By continuously monitoring user access and behavior, IdentityIQ identifies and mitigates potential security risks before they can be exploited.
Improved User Experience: Self-service capabilities empower users to manage their own access requests and password resets, reducing dependency on IT support.
Scalability: SailPoint IdentityIQ can scale to meet the needs of large enterprises, handling millions of identities and complex organizational structures efficiently.
Cost Savings: By automating routine IAM tasks and reducing the need for manual intervention, organizations can achieve significant cost savings over time.
Streamlined Audits: Comprehensive reporting and analytics make it easier to prepare for and pass internal and external audits, saving time and resources.
Enhanced Collaboration: Integration with various enterprise systems and applications facilitates seamless collaboration across departments and improves overall productivity.
Customizable Workflows: Tailored workflows ensure that identity management processes align with specific business requirements and policies, enhancing operational effectiveness.

Industry Expertise

SailPoint IdentityIQ is best suited for large, complex enterprises that need to manage user access across a variety of applications and systems, ensuring compliance with internal and external policies. It is particularly effective for organizations with a large number of users and a complex IT infrastructure.

IdentityIQ Reviews

Average customer reviews & user sentiment summary for IdentityIQ:

4 reviews

96%

of users would recommend this product

IdentityIQ has a 'excellent' User Satisfaction Rating of 96% when considering 4 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of IdentityIQ reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Automated Processes: SailPoint automates tasks such as provisioning users, managing access certifications, and generating audit reports, freeing up IT resources and reducing the risk of human error.
Centralized Control: Provides a single, unified platform for managing user access across all applications and systems, simplifying administration and improving visibility.
Improved Security Posture: Enhances security by enforcing consistent access policies, automating user provisioning and de-provisioning, and providing real-time visibility into user activity.
Streamlined Compliance: Helps organizations meet regulatory compliance requirements by automating audit reporting, enforcing separation of duties, and providing detailed access certifications.
Scalability: Designed to handle the needs of large enterprises, easily accommodating a growing number of users, applications, and systems without compromising performance.

Cons

Complex Setup: SailPoint IdentityIQ can be difficult and time-consuming to set up, especially for those without deep technical expertise.
Challenging Support: Users have reported difficulties in getting adequate support during the implementation and ongoing use of the platform.
Unintuitive User Interface: While generally considered user-friendly, some users, particularly those unfamiliar with identity management systems, find the interface difficult to navigate and use effectively.

Researcher's Summary:

User reviews from the past year reveal a mixed bag. While SailPoint IdentityIQ is praised for its robust features and customization options, making it a favorite among large enterprises with complex needs, it's not all smooth sailing. Users rave about its ability to streamline access requests, automate audit reporting, and ensure compliance, particularly in heavily regulated industries like healthcare. For instance, one user working in a dynamic healthcare environment highlighted how SailPoint IdentityIQ efficiently manages the "joiner-mover-leaver" process and account recertification, freeing up valuable time and resources.

However, a recurring complaint is the platform's complexity and steep learning curve. Users report needing extensive training, sometimes weeks, before feeling comfortable navigating the software. This complexity also extends to integration, with some users finding it challenging to weave SailPoint IdentityIQ into their existing IT ecosystem. One user even compared their experience to being "handed the keys" with little guidance, forcing them to rely on expensive professional services for troubleshooting.

While SailPoint IdentityIQ offers a powerful solution for identity and access management, it's not a one-size-fits-all solution. Its complexity, high cost, and the need for specialized expertise make it a better fit for large organizations with the resources to navigate its intricacies. Smaller organizations, on the other hand, might find smoother sailing with less demanding IAM solutions.

Key Features

Notable SailPoint IdentityIQ features include:

Access Request Management: Streamlines the process of requesting and approving access to applications and data, ensuring compliance with organizational policies.
Automated Provisioning: Automatically provisions and de-provisions user access based on predefined roles and policies, reducing manual intervention and errors.
Role Management: Facilitates the creation, management, and optimization of roles within the organization, ensuring users have appropriate access levels.
Access Certification: Provides periodic reviews of user access rights to ensure they are still appropriate, helping to maintain compliance and security.
Policy Enforcement: Enforces access policies across the organization, preventing unauthorized access and ensuring adherence to regulatory requirements.
Identity Lifecycle Management: Manages the entire lifecycle of user identities from onboarding to offboarding, ensuring that access rights are updated as roles change.
Audit and Reporting: Offers comprehensive audit trails and reporting capabilities to track access changes and demonstrate compliance with internal and external regulations.
Integration with Enterprise Systems: Seamlessly integrates with a wide range of enterprise applications and systems, including HR systems, directories, and cloud services.
Self-Service Password Management: Allows users to reset their passwords and manage their credentials without IT intervention, improving user experience and reducing helpdesk calls.
Risk Management: Identifies and mitigates access-related risks by analyzing user behavior and access patterns, helping to prevent security breaches.
Delegated Administration: Enables the delegation of administrative tasks to appropriate personnel, ensuring that access management responsibilities are distributed effectively.
Advanced Analytics: Utilizes machine learning and advanced analytics to provide insights into identity and access management activities, helping to identify anomalies and optimize processes.
Mobile Access: Provides mobile-friendly interfaces for users and administrators, allowing access management tasks to be performed on the go.
Customizable Workflows: Supports the creation of custom workflows to meet specific business requirements, ensuring that identity and access management processes align with organizational needs.
Scalability: Designed to scale with the organization, supporting a growing number of users and applications without compromising performance.