Duck Creek Reviews & Pricing

Key Features

Policy Management Software

• Quote: Accelerates quote workflows and offers omnichannel, responsive customer service. Create automated quote proposals and letters. Use predefined rules to streamline data capture at every stage. 
• Underwrite: Access automated underwriting services based on risk complexity. Analyze policyholder accounts and collaborate across multiple domains to determine risk. Monitor status of active applications via an underwriter dashboard. 
• Endorsements: Automatically process out-of-sequence and cross-term endorsements. Get a comprehensive view of all endorsement activities across different policy stages. Intelligent underwriting and third-party information ordering improve data and transaction accuracy. 
• Audit: Supports monthly reporting, self-audits and interim and final audits. Track policy transactions and audit transactions separately. Create a post-audit declaration page and void audits according to requirements. 
• Renewals: Automatically issue renewal policies via trigger-based workflows. Use predefined rules and date-driven ranges to rate, underwrite and document renewals. Mark specific policies for non-renewals. 
• Cancellations: Supports automatic and manual cancellation notices. 
• Reissue: Reinstate, reissue and rewrite policies manually or via predefined rules. Automatically issue notices and reactivate offset transactions. 

Insurance Rating System

• Product Lifecycle Management: Create product definition scripts. Automatically assign tasks, track progress, generate documents and test approval ratings. 
• Low-Code Tools: Define product fields, rates, UI, forms, rating rules and more. Reuse definitions and test units in real time. 
• What-if Modeling: Create complete or partial models of books of business. Test out what-if scenarios and underwriting rule changes. Export modeling results via Excel spreadsheets. 
• Product Template: Access support for ISO, NCCI, AAIS and independent workers’ compensation bureau. 
• Lines of Business Support: Includes support for commercial, personal and specialty lines products, including E&O, D&O, cyber liability, medical professional liability and more. Embed analytics, values and AI scores into algorithms and calculate taxes, fees and surcharges. 
• Product Inheritance: Configure and define the rates, rules and workflows of inherited products. Customize inheritance structures. 

Insurance Billing Software

• Installments: Implement commonly used installment plans and billing cycles. Create account-specific custom plans and manual schedules. Allocate credits for both custom and standard installment plans. 
• Payments and Disbursements: Automate payment allocation with built-in support for EFT, credit cards and traditional mail-in or lockbox payments. Refund and suspend payments as per requirements. 
• Follow-up: Set up trigger-based workflows to cancel policies and generate notices for non-payments. Rescind payments and notify underwriting teams automatically about received amounts. 
• Commission: Use predefined rules to calculate multi-level commissions with varying amounts. Create automated commission statements and custom plans. 

Claims Management Software

• First Notice of Loss (FNOL): Process FNOL via dynamic Q&A lists and omnichannel support. Predictive models, straight-through processing rules and external data sources accelerate data capture processes. 
• Assignment: Match the right agent with the right claim with rules-based automation and predictive modeling. Improve processing efficiency by assigning secondary roles to agents. Customize assignments based on line of business or type of claim. 
• Coverage Verification: Automate coverage verification via withdrawal of structured policy and coverage data. Attach policy snapshots to claims. 
• Investigation: Create automated workflows based on type and cause of loss. Break down complex claims into different tasks and assign responsibilities according to roles. Create and share notes and flags for fraud and recovery. 
• Evaluation: Evaluate FNOL, total loss and liability. Automatically alert relevant team members for circumstances requiring manual intervention. 
• Settlement: Built-in tools manage negotiation and settlement. Provide secure access authorization with role and entity-based permissions. 
• Recovery: Identify recovery opportunities via rules-based automation and predictive models. Assign recovery scores and analyze asset sale receipts to determine salvage potential. 
• Reporting: Built-in reporting capabilities include pre-built ETL jobs, operational reports, and predefined KPIs. Leverage data capture and integrations to check compliance posture. Identify outlying claims and market trends in real time. 

Insights

• Enterprise Data Architecture: Access a centralized data repository across multiple solutions, external data feeds and internal systems. The data model supports low-code configuration, including data mapping and business rules management. 
• Business Intelligence: Access out-of-the-box dashboards, reports and data consolidated for BI and analytics. Drill deeper into sub-transaction level data to extract actionable intelligence. 
• Analytics: Use analytics-driven workflows and feedback loops to create tailored and interactive user experiences. Assign scores and deliver recommendations to underwriting, claims and policy management teams. 

Duck Creek Producer

• Self-Service Portal: Allow producers to access online quoting and self-service applications, ACORD-influenced workflows, data transformation and prefill capabilities. Ensure streamlined global access with mobile-first UI. 
• Producer Workflows: Implement digital ACORD forms. Integrate workflows with agency management systems and comparative raters. 
• Maintenance: Define styles and patterns, test designs and implement iterations via user-friendly drag and drop interface and visual-based design systems. Access built-in LOB transaction content for personal and commercial line carriers. 

Distribution Management

• Relationship Management: Automate tasks throughout the relationship lifecycle, including background checks, vendor eSignatures and NIPR applications. Train and educate producers in E&O coverage tracking to maintain regulatory compliance. 
• Compensation Management: Access low-code configuration tools and powerful calculation engines to create compensation schedules. Replace traditional commission and bonus systems with non-monetary incentives. 
• Performance Check: Track performance of producers and field executives with individual reports, scorecards and dashboards. Create annual plans with performance goals and predict producer requirements via current and historical data analysis. 
• Distribution Self-Service: Online portals serve as a point of contact. Access change request and inquiry resolution mechanisms. Dashboards provide granular insights into performance and compensation. 

Reinsurance Management

• Contracts and Partners: Track and define complex reinsurance structures and contracts associated with writing companies, reinsurers and brokers. 
• Cession Calculation: Calculate ceded premiums, loss, expenses and commissions via a powerful calculation engine. Automatically log cash balances of receivables and payables and integrate with policy, claims and general ledger systems. 
• Reinsurance Reporting: Access preconfigured financial, operational and regulatory reports. Automatically create billing statements, footnotes, bordereaux, cover letters and other supporting documentation. 

Industry Content

• Commercial Lines Bureau Content: Supports pre-built rates, state taxes, surcharges, rules, UI/workflows, statistical codes and more. Access bureau templates across multiple channels, including commercial auto, general liability, commercial umbrella, inland marine, crime and more. 
• Lines of Business Kits: Provide kits for commercial, personal and specialty lines of business containing built-in product definitions with rules, rates and forms. 
• Accelerators and Integrations: Integrates with vendor ecosystem, vehicle, geocoding, flood hazard and other relevant data sources. Integrate reporting services, such as Power BI and SQL server reporting and platform extensions, including SMS, bordereaux import, UBI score input and mobile quoting. 

Suite Support