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What is Veruna?

Industry Specialties: Insurance.

Veruna is a comprehensive software solution designed to streamline and manage various insurance-related tasks. It is particularly well-suited for insurance agencies seeking to enhance their operational efficiency and customer service. The platform offers a range of benefits, including improved workflow automation, robust customer relationship management (CRM), and detailed reporting capabilities. Popular features include policy management, claims processing, and integrated communication tools, which collectively help agencies maintain a high level of organization and responsiveness.

Users have praised Veruna for its user-friendly interface and the ability to customize workflows to fit specific business needs. Compared to similar products, Veruna stands out for its flexibility and the depth of its feature set, which can be tailored to different types of insurance operations. Pricing details are not readily available, so it is recommended that users contact SelectHub for a personalized quote based on their unique requirements.

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#28

Veruna is ranked #28 in the Insurance Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Veruna Pricing

Based on our most recent analysis, Veruna pricing starts at $115 (Monthly).

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Starting From
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Pricing Model
Monthly
Free Trial
No

Training Resources

Veruna is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Veruna:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Veruna Benefits and Insights

Why use Veruna?

Key differentiators & advantages of Veruna

  • Enhanced Efficiency: Automate routine tasks such as policy renewals and claims processing, freeing up time for more strategic activities.
  • Improved Accuracy: Reduce human error with automated data entry and validation, ensuring more reliable information management.
  • Better Customer Service: Access client information quickly and easily, allowing for more personalized and timely responses to inquiries.
  • Scalability: Easily adapt to growing business needs without the need for significant additional resources or infrastructure changes.
  • Regulatory Compliance: Stay up-to-date with industry regulations and automatically generate necessary compliance reports, reducing the risk of penalties.
  • Data-Driven Insights: Utilize built-in analytics to gain actionable insights into business performance and customer behavior, aiding in strategic decision-making.
  • Cost Savings: Lower operational costs by reducing the need for manual processes and minimizing errors that could lead to financial losses.
  • Enhanced Collaboration: Facilitate better communication and collaboration among team members with centralized data and integrated tools.
  • Customizability: Tailor the software to meet specific business needs and workflows, ensuring a better fit for your organization.
  • Increased Productivity: Streamline workflows and eliminate bottlenecks, allowing employees to focus on high-value tasks.
  • Client Retention: Improve client satisfaction and loyalty through more efficient service and better relationship management.
  • Real-Time Updates: Keep all stakeholders informed with real-time updates on policy changes, claims status, and other critical information.
  • Secure Data Management: Protect sensitive client information with robust security measures, ensuring compliance with data protection regulations.
  • Integration Capabilities: Seamlessly integrate with other business systems and tools, enhancing overall operational efficiency.
  • Remote Accessibility: Access the system from anywhere, enabling remote work and ensuring business continuity in various situations.

Industry Expertise

Veruna is an agency management system (AMS) built on Salesforce CRM that is best suited for independent insurance agencies, carriers, and managing general agents (MGAs) looking for a comprehensive and customizable platform to manage their operations and drive business growth.

Synopsis of User Ratings and Reviews

Based on an aggregate of Veruna reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Competitive Pricing: Veruna Insurance is often commended for its affordable pricing in comparison to other insurance providers.
  • Comprehensive Coverage: Veruna Insurance offers customers a wide array of coverage options to choose from, ensuring they can find the right fit for their needs.
  • Online Policy Management: Customers praise Veruna for its user-friendly online platform, which allows for convenient policy management.
  • Responsive Customer Service: Many customers report positive experiences with Veruna's customer service, finding the agents to be helpful and responsive to their inquiries.

Cons

  • Claims Processing Times: Veruna Insurance has received negative reviews citing delays in their claims processing times.
  • Rate Increases: Some customers have reported unexpected increases in their insurance rates.
  • Policy Cancellation: A few customers have mentioned difficulties encountered while trying to cancel their policies.
  • Communication Issues: There have been complaints regarding Veruna Insurance's communication, especially during the claims process, which has left some customers dissatisfied.

Researcher's Summary:

User reviews from the last year present a mixed bag. Some users praise Veruna's robust reporting capabilities and organized data management. One user enthused about the positive experience from scoping and buildout to training and deployment, highlighting the excellent customer service and tech support as being more responsive than other SaaS platforms. However, this rosy picture is marred by significant drawbacks reported by other users. Veruna is criticized for its lack of functionality in key areas, with one user stating that many components and functions simply don't work as promised, requiring workarounds or additional applications. A recurring complaint is the inadequacy of customer support, particularly for commercial lines, with email-only support being frustratingly slow and unresponsive. This lack of timely support is especially problematic given the reported glitches and removal of previously available features, like editable Acord forms. This suggests that while Veruna has a strong foundation with its data management and reporting features, its Achilles' heel lies in its execution and support. Therefore, Veruna seems best suited for agencies already familiar with the Salesforce platform and willing to invest time in customization while accepting the risk of encountering glitches and slow support responses.

Key Features

Notable Veruna features include:

  • Customizable Dashboards: Tailor your dashboard to display the most relevant metrics and data for your agency's needs.
  • Integrated CRM: Manage customer relationships and interactions seamlessly within the platform.
  • Policy Management: Efficiently handle policy creation, updates, and renewals with automated workflows.
  • Claims Processing: Streamline the claims process from submission to resolution, ensuring timely and accurate handling.
  • Reporting and Analytics: Generate detailed reports and gain insights with advanced analytics tools.
  • Document Management: Store, organize, and retrieve important documents with ease.
  • Third-Party Integrations: Connect with other essential tools and services to enhance functionality.
  • Mobile Access: Access the platform on-the-go with a mobile-friendly interface.
  • Compliance Tracking: Ensure adherence to industry regulations and standards with built-in compliance features.
  • Automated Workflows: Increase efficiency with customizable automated processes for routine tasks.
  • Customer Portal: Provide clients with a self-service portal for policy information and claims status.
  • Task Management: Assign, track, and manage tasks within your team to ensure accountability and productivity.
  • Quoting Tools: Generate accurate quotes quickly with integrated rating engines.
  • Renewal Management: Automate the renewal process to reduce manual effort and improve retention rates.
  • Security Features: Protect sensitive data with robust security measures, including encryption and user access controls.
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