What is Podium?

Industry Specialties: All industries

Podium is an interaction management software that enables businesses to boost communication with customers, leads and teams. It includes messaging, listing management, reporting, customer sentiments and more. It enables online review management by combining customer interactions and online reviews from several websites (including Google, Facebook and Tripsor) into a single dashboard. Customizable surveys and follow-up options allow teams to gather real-time feedback across all touchpoints and initiate a two-way conversation for quick issue resolution. Users can streamline customer conversations by accessing remote connections and collaborating on leads from one inbox.

SMS campaigns help teams foster better customer relationships and gain insights by delivering personalized content to segmented groups. Organizations can leverage the integrated Google Analytics module to gauge website performance and analyze customer interactions. It offers automated and smart responses to initiate leads and answer FAQs. It enhances business exposure to significant websites when searching for local SEOs. It is available on desktop, Android and iOS devices and serves industries like auto, entertainment, healthcare and more.

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Based on 2053 reviews:

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Podium Pricing

Based on our most recent analysis, Podium pricing starts at $0 (Quote-based).

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Starting From: $0
Pricing Model: Quote-based
Free Trial: Yes, Request for Free

Training Resources

Podium is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Podium:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Podium Reviews

Average customer reviews & user sentiment summary for Podium:

2053 reviews

90%

of users would recommend this product

Key Features

Reviews: Receive notifications of new reviews in a single inbox for instant management. Integration with ERP, POS and CRM systems facilitates sending automated and customizable invitations to customers that help generate reviews. Monitor and compare company and competitor reviews to improve services.
Automated Interactions: Strengthen customer engagement using an automated messaging system to interact with them. Send appointment reminders, request feedback and follow up on previous queries using SMS, Facebook Messenger and WhatsApp.
Teamchat: Via one-on-one and group messaging, teams can discuss reviews, study customer questions and communicate developments through a centralized platform without needing emails, phone calls and other applications.
Performance Analytics: Assess overall business performance. Its analytics package includes reports indicating key business metrics like leads generated, average site rating, total active conversations and reviews, median response time and more.
Payments: Collect payments through options like Google Pay, HAS, Apple Pay, credit and debit cards, and bank transfers. Share payment links with customers via text messages. Incurs transaction fees for payments initiated. Provides instant refunds, invoices and fraud protection.
Inbox: Organize customer conversations in a centralized location. View interaction history and customer profiles for context. Mark messages as read and unread, and allocate them to team members. Provides role-based permissions, customizable templates and automates responses.
SMS Marketing Campaigns: Deliver brand-specific marketing campaigns via SMS. Evaluate their performance and results through the dashboard.
Webchat: Use a chat widget on websites to initiate conversations, schedule appointments and answer queries. Customize it to add brand-centric greetings and avatars. Transfer conversations to different channels and auto-respond to FAQs.
Video Chat: Personalize interactions by connecting with customers through secure video chat. Schedule virtual appointments, share screens and flip between selfie and regular mode.

Suite Support

Offers a flexible pricing model with custom-built packages based on varied business requirements. Request a price quote by sharing contact information and get a demo to explore its services by providing an email address in the “Watch Demo” tab.

Email: [email protected].

Phone: +1 (855) 716-0428.

Training: Ebooks, industry-specific articles, guides and case studies.

Tickets: Submit contact information in the chat widget and expect a response from support experts via text messages.

Podium Reviews & Pricing