Blackboard Learn Reviews 2024: Pricing, Features & More

Blackboard Learn Pricing

Based on our most recent analysis, Blackboard Learn pricing starts at $9,500 (Annually).

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Starting From: $9,500
Pricing Model: Annually
Free Trial: Yes, Request for Free

Training Resources

Blackboard Learn is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Blackboard Learn:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Blackboard Learn Benefits and Insights

Why use Blackboard Learn?

Key differentiators & advantages of Blackboard Learn

Mass Communications: A message can be written and then sent via social media, email, voice message, SMS or push notification to everyone who needs to see it.nbsp;
Student Retention: It provides data on incoming and outgoing students, which helps with the development of student retention strategies. Some functions within the dashboard are also specifically geared toward targeting at-risk learners.
Accessibility: Not only does it allow for accessible file formats such as semantic HTML, audio files, ePub and electronic braille, but it can audit content sent out by instructors and return with annotations to improve accessibility. It is also fully compliant with the Americans with Disabilities Act.
Parental Involvement: Parents get access to see how students are doing and address potential problems early in the process.
Multiple Translations: Over 15 different languages are available, including Arabic, English, Chinese (both simplified and traditional), Dutch, Russian, Korean and more.
Implementation: Through a partner program, users can get help with implementation through technical support and strategy analysis.
Accreditation Tracking/Documentation: The assessment and accreditation solution makes institutional reporting automatic, helps provide documentation where needed and streamlines evidence collection.
Partnerships: More services are available for buyers who use partner programs. This support may be technical, marketing or strategic and varies depending on the different levels of partnership.

Industry Expertise

Blackboard was ranked as one of the top five players in its industry, according to a report from Mordor Intelligence. One report says it provides service to 16,000 clients, 90 countries and approximately 100 million users.

Blackboard Learn Reviews

Average customer reviews & user sentiment summary for Blackboard Learn:

1521 reviews

79%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Blackboard Learn reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Grading: A total of 80% of users who mentioned the grading capabilities felt it worked well and saved them time.
Effective Communication: Over 70% of users who mentioned communications features were thrilled with the discussion boards, messaging, live classrooms and other features.
Great Customer Support: More than two-thirds of reviewers who mentioned the customer support had good experiences with the staff.
Easy to Use: Users felt that the UI worked well in over 50% of reviews.

Cons

Poor Mobile Function: Around 75% who mentioned the app said they had issues with the design, especially on mobile.
Issues with Features: Over 41% of users said there were holes in the functionality of the integrations, grading features and said there was too much text on the website.
Steep Learning Curve: While many said the UI was easy-to-use, over 40% of those mentioned it said it took a long time to learn.
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Researcher's Summary:

Blackboard is an online learning solution used most commonly in educational institutions. As one of the biggest players in the market, its users appreciate its features, useability, grading functions and the different channels of communication. The most common complaint was that it’s hard to learn. However, many said it was easy to navigate after getting over the initial learning curve. Though many people liked its features, there were gaps and additional functionalities wished for in almost every category. Its lack of accessibility was also an issue for some users.

This solution is good for institutions looking to implement a standardized learning solution. However, it’s important to compare it to its big competitors as some complained it was generic or too similar to other systems. Still, this can be an extremely efficient platform for online and blended learning.

Key Features

Integration: It can be integrated with other essential educational programs such as Student Information Systems, lunch systems, online grade books and others to make collecting data easy.
Collaboration: Through web conferencing and virtual classrooms, students, peers and coworkers can collaborate on projects and content creation.
Mobile App: The app, which is available across several devices, offers mobile-friendly content that’s been adjusted to flip less on a phone screen. Learners can access tests, quizzes, notes and more.
SaaS: It’s a software-as-a-service or cloud-based product. This means the hosting is online and not local.
Templates: When instructors create courses, they can choose from several pre-made templates and customize as needed.
Strategic Planning: Extra services include strategic planning, which comes with market research, help to develop a comprehensive strategy, deployment support and more.
E-Commerce: It allows users to buy or sell courses, training materials and other content. This can be used as a revenue source or to find more information for a program.
Sales Training and Development: In addition to its uses in K-12 and higher education, it helps with the training of employees to keep them in compliance or certified in a corporate setting. Individual workers can be tracked, and areas of improvement can be easily identified.
Registration: It manages learners throughout the enrollment process and can help them sign up along pre-defined learning paths or prerequisites.

Suite Support

Support varies between different products and applications. For some, you can submit tickets or will have a dedicated email. If not, support can be contacted through the help website, which also includes a number of FAQs. For higher-level training, it offers classes to train instructors and IT Help Desk support for higher education institutions. Administrators can use the portal to submit cases.

Email: There is no general-purpose email for support. Users of the “Connect” program can email [email protected]. Otherwise, the chat on the help website is open to everyone.

Phone: The general customer service line for Blackboard is (800) 424-9299 and the service number for Connect is (888) 599-2720. However, it seems they generally ask people to reach out to their own organization first.

Training: It offers courses to train instructors at their Online Training Center in both onsite and remote training workshops. Instructors can get certified with the Certified Online Trainer program. They also offer videos in their online help forum.

Tickets: Tickets may be available. Learn doesn’t have support tickets. In Open LMS, site administrators can submit tickets by the portal or phone. In Ally, site administrators can create tickets behind the dashboard.

Pricing & Cost Details

Includes Price/User and Minimum Commitment Terms for Blackboard Learn

Blackboard Learn Reviews & Pricing

What is Blackboard Learn?

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Blackboard Learn Pricing

Training Resources

Support

Blackboard Learn Benefits and Insights