Inkling Benefits and Insights

Why use Inkling?

Key differentiators & advantages of Inkling

Streamlined Onboarding: By organizing and centralizing the important resources for new staff members, it provides an optimized onboarding process. Besides teaching, it reinforces knowledge with a training regimen and reference assets.
Better Organization: It provides a content library and an easy way to sort, deliver and access needed intel from any location or branch of the company. Users don’t have to hunt down important assets or search for answers on company policy. It’s all in one centralized location. This eliminates files that can easily get lost like printed pamphlets, emails, static files and hard-to-navigate intranets.
Quality Customer Experiences: Having standardized training makes for a more uniform performance from staff with fewer opportunities to misstep or make errors. This creates a more cohesive customer experience leading to happier clients.
Increased Worker Retention It provides materials to reinforce, track and encourage learning so new employees get enough attention after onboarding. This makes them more comfortable in their roles. The ease of accessing information in the field means they can get help whenever they need it.
Greater Convenience: The mobile capabilities and self-paced lessons let employees train on their own schedule and even in real time while the structured training keeps them on task. The ability to take notes and bookmarking tools allows users to mark and return to important passages.

Industry Expertise

Inkling has won many industry awards. Some of the most recent include a 2020 Stevie award in the Corporate Learning/Workforce Development Solution category, two Excellence in Learning Technology Awards from the Brandon Hall Group in 2019, earning the title of a Hot Vendor from Aragon Research and making the Training Industry’s 2019 Top Training Companies List.

It was named a key vendor in several industry reports such as the “Global Franchise Management Software Market 2020:-2025: Tremendous Growth, Gross Margin, Production, Ex-Factory Price, Revenue and Forecast,”;“Enterprise Wiki Software Industry 2020 Market Strategy, Trends, Growth, Size, Share, Demand and 2026 Manufacturers Analysis Research Reports” and “Microlearning Market Growth Analysis by Size, Top Companies, Supply Demand, Trends, Demand, Overview and Forecast to 2026.”

Key Features

Key Features: Functionality: There are three main versions of the product

Knowledge: Through this product, users can access important information, training materials, operating procedures and find, move or store assets when needed. It’s accessible online or offline and from mobile, PC or tablet. It comes with a reference and training library with intelligent search for quick answers. It integrates the analytics dashboards with other BI tools so managers can track how content is adopted
Collaboration: This part of the program can prioritize task features and group messaging to keep managers and workers in the field on the same page. With the ability to monitor performance, look at trends and send pictures, videos and documents, employees can get better peer support and resource management. Managers can look at analytics in real time to examine issues immediately.
Learning Pathways: Trainers can create a structure of lessons that flow one into the other. The classes come with any steps, certification and sign-off making sure staff have the key competencies they need.

Content Authoring: The course authoring tools allow HR or managers to design training the best way for their workers to digest. Users can create, update, manage and deliver training materials, reference information or product stats. The platform also provides 15 different languages.
Integration: The program integrates with multiple systems. Trainers can use a Single Sign-On capability to access the platform through a SAML 2.0 integration. It follows SCORM and Deep Linking standards making it accessible from many sources including email, intranet or other similar solutions. Users can access reference and operating procedures in the field.
Launching Products: While introducing new products, the platform helps by delivering information to the sales team, store workers, customer service reps and other employees simultaneously. The tracking technology allows management to intercede in case of performance problems. Customers and the office get a better experience when launching new initiatives or items.
Analytics: It has a dashboard that updates once an hour. Data visualization tools give administrators a clear understanding of how different initiatives are affecting performance. It provides insight into how users are accessing the content. Activity can get sorted by job type, role and location.
Partner Program: The platform partners with various services and other solutions so it can integrate with other LRS, LMS, AR, VR, financial, human capital and talent management technology. Partners provide support for design, architecture, learning and talent development and insights.

Limitations

At the time of this review, these are the limitations of Inkling, according to user feedback

The solution is more geared toward company training, administrators in educational settings may find its capabilities lacking

Suite Support

Inkling has a support site where users can submit tickets, see recent news, browse a user library, find an authoring guide and seek advice. It provides blogs, demos, ebooks, reports and webinars for those needing more support or more general industry knowledge. Those who have questions can also reach out by email.

Email: Users can email at [email protected].

Phone: There’s no general support phone number listed on the website.

Training: There doesn’t appear to be any training offered by the company.

Tickets: Individuals can go to the support site and follow the prompt to create a support ticket.

Pricing & Cost Details

Includes Price/User and Minimum Commitment Terms for Inkling

Inkling Reviews & Pricing

What is Inkling?

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