Categories:

#25

Yotpo is ranked #25 in the SMS Marketing Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Yotpo Pricing

Based on our most recent analysis, Yotpo pricing starts in the range of $100 - $500.

Price
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Starting From
Still gathering data
Pricing Model
Annual, Free, Monthly, Quote-based
Free Trial
Yes, Request for Free

Training Resources

Yotpo is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Yotpo:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Yotpo Benefits and Insights

Why use Yotpo?

Key differentiators & advantages of Yotpo

  • Collect Reviews: Leverage ratings, Q&As and reviews to convert customer-created content into sales with AI-supported solutions.  
  • Custom Questions: Get helpful and detailed reviews about customer searches. Customize design forms to fit brand image and needs.  
  • Answer Customer Questions: Lets customers ask questions and teams answer questions to lower buyers’ hesitation and increase sales.  
  • Showcase Content: Create and display on-brand content with review widgets at multiple conversion points on users’ websites.  
  • Build SMS Flow: Create SMS flows with event triggers, personalized messages, custom conditions and one-on-one interactions.  
  • Generate Subscribers: Use subscription forms, cart opt-ins and keyword campaigns to get more subscribers.  
  • Design Experiences: Customize subscriber tools for brand visibility at multiple touchpoints in the buyer’s journey.  
  • Customizable Campaigns: Use pre-built templates or customize campaigns and integrate them with multiple channels. View customer actions on a single dashboard.  

Industry Expertise

It is suitable for eCommerce websites of all sizes.

Yotpo Reviews

Average customer reviews & user sentiment summary for Yotpo:

User satisfaction level icon: excellent

335 reviews

92%

of users would recommend this product

Key Features

  • Coupons: Give coupons to customers to increase response rate, write reviews and bring back old customers. 
  • Mobile Experience: Includes SMS marketing designed for eCommerce companies. Drive ROI and engage customers with high-conversion experiences.  
  • Segmentation Engine: Use library of SMS flows and automations to improve cart abandonment, cross-sells, win-backs and more.  
  • Automation Library: Use pre-built SMS automation templates to scale SMS marketing with a click.  
  • Conversations: Manage personalized conversations when customers reply to an SMS. Build customer relationships using help desk and conversations marketing.  
  • Analytics: Understand performance with in-depth reports of text message promotions, automations and campaigns. View analytics for every message and conduct flow analysis, split and A/B testing. Track costs per campaign and whole program.  
  • Integrations: Integrates with other popular platforms such as Shopify, BigCommerce, ZenDesk, Gorgias and more for easy onboarding. Connects to ratings, reviews and loyalty solutions.  
  • Triggers: Use triggers to bring leaving visitors back to the website and let them subscribe to the mailing list. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Has a steep learning curve.  
  •  Setup can be tedious.  
  •  Doesn’t offer many email templates.

Suite Support

mail_outlineEmail: Not available.
phonePhone: +1 (646) 977-7959.
schoolTraining: Installation guides, courses, API documentation and changelog.
local_offerTickets: Submit queries by logging into the support portal.
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