Sunwave Reviews & Pricing

by Sunwave Health | Founded 2014, Delray Beach, FL

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Overview Pricing Benefits Reviews Features

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What is Sunwave?

Industry Specialties: Mental Health, Behavioral Health.

Sunwave is a platform dedicated to helping addiction and behavioral health clinics manage clinical records, patient relationships and billing operations. Providers can record, access and utilize comprehensive patient data with medication management, automated audits and alerts. It streamlines the entire claims management process with automated validation and a custom rules engine. Its financial management module provides a bird’s eye visibility of a practice’s financial health.

It also enables providers to deliver teletherapy services with custom reminders, online forms and secure payment processing. They can also stay in touch with and create better outcomes for prior patients using consistent touchpoints and progress reports. It generates reports on various operations.

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User Sentiment

Based on 28 reviews:

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Sunwave Pricing

Based on our most recent analysis, Sunwave pricing starts at $30 (Monthly).

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Starting From: $30
Pricing Model: Monthly
Free Trial: No

Training Resources

Sunwave is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Sunwave:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Sunwave Benefits and Insights

Why use Sunwave?

Key differentiators & advantages of Sunwave

Improved Efficiency: Streamlines administrative tasks, allowing healthcare professionals to focus more on patient care.
Enhanced Communication: Facilitates seamless communication between team members, reducing the risk of miscommunication and errors.
Data-Driven Decisions: Provides comprehensive analytics and reporting tools to support informed decision-making.
Regulatory Compliance: Ensures adherence to healthcare regulations and standards, minimizing legal risks.
Patient Engagement: Offers tools to improve patient interaction and satisfaction, such as appointment reminders and follow-up notifications.
Resource Optimization: Helps in better allocation and utilization of resources, reducing waste and operational costs.
Customizable Workflows: Allows customization of workflows to match specific organizational needs, enhancing productivity.
Secure Data Management: Employs robust security measures to protect sensitive patient information from breaches.
Interoperability: Integrates with other healthcare systems and software, ensuring a cohesive and unified workflow.
Scalability: Adapts to the growing needs of healthcare organizations, supporting expansion without compromising performance.

Industry Expertise

Sunwave Health's software is specifically designed for the behavioral health industry, making it ideal for organizations like addiction treatment centers, mental health clinics, and other providers offering behavioral health services. Its expertise lies in streamlining operations, improving patient care, and enhancing data analysis within this specialized field.

Sunwave Reviews

Average customer reviews & user sentiment summary for Sunwave:

28 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Sunwave reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Intuitive Design: Sunwave is recognized for its user-friendly interface, making it easy for healthcare professionals to navigate and utilize its features effectively.
Streamlined Workflow: The platform integrates various functions like CRM, EMR, and billing into a centralized database, enabling a seamless workflow and reducing administrative burden. This integration allows healthcare providers to access all necessary information in one place, improving efficiency and reducing the risk of errors.
Effective Training and Support: Sunwave is commended for its robust training and support system. Users highlight the helpfulness and responsiveness of the support staff, ensuring that any technical issues or questions are addressed promptly.

Cons

Customization Limitations: Users have reported limitations in customizing forms, requiring them to submit requests and wait for changes instead of making them directly.

Researcher's Summary:

Is Sunwave truly making waves in the healthcare software industry? User reviews from the past year suggest that Sunwave is a robust platform with a strong reputation for its comprehensive features and user-friendly interface. Users particularly appreciate the integrated CRM, EMR, and billing functionalities, which streamline operations and eliminate the need for multiple software solutions. This integration is crucial for behavioral health and substance abuse treatment centers, as it allows them to manage patient information, documentation, and financial processes seamlessly within a single system. One user praised Sunwave's intuitive design, stating that "all components within the system work together," making tasks like form completion and report generation highly efficient.

However, some users have pointed out areas for improvement. While generally considered user-friendly, navigating certain features may require "multiple clicks," as noted by one reviewer. Additionally, the platform's customization options have been identified as an area where Sunwave could enhance its offerings. Despite these minor drawbacks, Sunwave's strengths lie in its comprehensive features, ease of use, and exceptional customer support. Users consistently highlight the responsiveness and helpfulness of the support team, with one reviewer stating that "you can't beat Sunwave's staff!"

Overall, Sunwave appears to be a highly suitable solution for behavioral health and substance abuse treatment centers seeking a comprehensive and user-friendly platform to manage their operations efficiently. The software's integrated approach, combined with its strong customer support, makes it a valuable tool for providers looking to streamline workflows, improve patient care, and optimize revenue cycle management.

Key Features

Clinical Documentation: Facilitate compliant documentation, including assessments and notes, and develop treatment plans with a centralized clinical database, seamless flow of patient data and robust on-demand reports. Review medication history and justifications, track medication administration and perform audit Q&A.
Billing and Claims: Submit claims after performing validation checks using its verification engine with over 150 payer-based customization rules. Get complete visibility of all claims, reimbursements and outstanding balances.
Patient Engagement: Automate sending session reminders to patients via email or text. Provide patients with e-forms which they can fill out online and provide e-signature approvals. Allow patients to process payments online.
Teletherapy: Host mobile-friendly and HIPAA-compliant group or individual teletherapy sessions. Automatically record and store all clinical notes.
Financial Management: Manage and report on the general ledger, accounts charts, credits and debits with a 360-degree view on all practice finances. Apply customizable payer-specific adjustments and segmentation rules on the general ledger.
CRM: Track leads and communicate with referral sources with detailed client information. Review and pinpoint growth opportunities. Create and analyze marketing campaigns.