Solutionreach Reviews & Pricing

Key Features

• Action List:  Enhance productivity and tick-off pending tasks with a dynamic action list. Review appointment confirmations, trigger messages, respond to texts and more. 
• ASAP Waitlist:  Maintain a waitlist of patients who require an early appointment. In case of cancellation, fill open appointment slots by pushing waitlist messages to patients on the list. 
• Automated Appointment Reminders:  Reduce no-show rates by sending automated appointment reminders through text, email or phone, with options for patients to confirm, cancel or reschedule. Add appointment-specific details to ensure that patients come prepared and on-time. 
• Automated Recare Messages:  Automate and customize reminders for preventive and follow-up care for patients with chronic conditions to build patient loyalty and increase recall revenue. 
• Group Messages:  Send customized group messages to a specific set of patients with a specific diagnosis. 
• Missed Appointment Messaging:  In case of missed appointments, send automated messages to patients for rescheduling. 
• Marketing Campaigns:  Create and send individual emails or drip campaigns to specific sets of patients to deliver the right message to the right people at the right time. 
• Net Promoter Score:  Track patient satisfaction through net promoter scores, submitted by patients after an appointment and visible on the dashboard. 
• Patient Newsletters:  Maintain communication with patients between visits through personalized and customized newsletters, so that they contain information relevant to their diagnosis and treatment. 
• Patient Referrals:  Set up a refer-a-friend button and link on all patient communications to facilitate referrals. 
• Patient Surveys:  Send automated patient surveys after an appointment to track satisfaction levels and collect feedback on services. 
• Product Notifications:  Send product notifications for patients to pick up products like contacts, glasses, supplements, cosmeceuticals and dental products. 
• SR Conversations:  Stay HIPAA-compliant and facilitate real-time, two-way communication with patients. Enable landline for text messaging, track message history and prioritize messages for follow-ups. 
• SR Huddle:  Create group communication channels for staff of specific patient groups to speed up communication and eliminate inefficiency or errors. 
• SR Intake:  Manage and customize digital patient intake forms that patients can fill up prior to their appointment and share in advance to save time and ensure better services. 
• SR Pay:  Get paid digitally and almost immediately through SR Pay by sending an electronic statement and secure payment link to patients via email and text. 
• SR Smart Reviews:  Collect reviews and recommendations from satisfied patients with automated review requests and sync them to Facebook and Google to get more patients. 
• SR Schedule:  Enable easy 24/7 online scheduling for patients on all channels such as website, social media pages, listing sites, texts and emails with SR Schedule. Sync existing patient data to determine if a patient is new or existing and adjust the required information to save time. 
• SR Spotlight:  Identify inbound callers and get all relevant information, such as diagnosis, treatment, appointment history, balances and more by integrating SR Spotlight with the VoIP phone and practice management system. 

Approach to Common Challenges

• Missed Appointments: Automated appointment reminders via text, email, and voice calls, with customizable timing and frequency, reduce no-shows and cancellations.
• Limited Patient Engagement: Two-way text messaging enables convenient communication between providers and patients, fostering ongoing engagement and addressing questions or concerns promptly.
• Inefficient Scheduling and Follow-ups: Online appointment scheduling allows patients to book appointments 24/7, reducing administrative workload and streamlining the process. Automated follow-ups after appointments encourage adherence to treatment plans and promote preventive care.
• Lack of Patient Feedback: Customizable patient surveys gather feedback on experiences and satisfaction levels, providing valuable insights for improving services and patient-centered care.
• Manual Data Entry and Tasks: Automated workflows for tasks like appointment reminders, confirmations, and feedback collection reduce manual work and free up staff time for more patient-focused activities.

Cost Of Ownership

• Q: How is Solutionreach priced, and what factors influence the cost?
  A: Solutionreach uses a subscription-based pricing model, with fees typically varying based on the number of providers and active patients within your practice. Additional features or services, such as automated reputation management or text-to-pay capabilities, might also impact the cost.
• Q: What's the typical price range for Solutionreach?
  A: While exact pricing can vary, expect monthly fees to range between $400 and $800 for smaller practices with a few providers. Larger organizations with more providers and patients can see monthly costs reach $1,500 or higher. Annual payment options are often available, potentially offering discounts.
• Q: Are there any hidden fees or costs to consider with Solutionreach?
  A: While the subscription fees cover core features, certain add-ons or integrations with third-party systems might incur additional charges. It's essential to clarify any potential extra costs during the contracting process to ensure clarity in budgeting.

Limitations

•  It is expensive. 
•  Customer support is disappointing. 
•  Newsletters are difficult to create. 
•  Forms and patient info do not sync automatically with EHR systems. 

Suite Support

FAQ

• Q: How easy is it to set up and use Solutionreach?
  A: Solutionreach is generally considered user-friendly, with an intuitive interface and guided setup process. The company offers training resources and support to assist with implementation and onboarding.
• Q: How does Solutionreach integrate with other healthcare systems?
  A: Solutionreach offers integrations with various electronic health records (EHRs), practice management systems, and other healthcare software. The level of integration and data exchange can vary, so it's essential to confirm compatibility with your specific systems.
• Q: What kind of support does Solutionreach provide?
  A: Solutionreach offers support through various channels, including online resources, phone, email, and live chat. The quality and responsiveness of support can vary based on user experiences, so it's worth checking recent reviews and feedback.
• Q: How effective is Solutionreach in reducing no-shows and cancellations?
  A: Solutionreach's automated appointment reminders have demonstrated effectiveness in reducing no-shows and cancellations in various healthcare settings. The company often cites statistics indicating a 20-30% reduction in missed appointments.
• Q: Can Solutionreach help with patient satisfaction and reviews?
  A: Yes, Solutionreach offers features to streamline patient feedback collection and online review management. This can help practices gather valuable insights to improve patient satisfaction and address any concerns proactively.
• Q: How does Solutionreach protect patient data privacy and security?
  A: Solutionreach adheres to HIPAA compliance standards to safeguard patient data privacy and security. It employs measures such as encryption, access controls, and regular security audits to protect sensitive information.
• Q: What are some alternatives to Solutionreach that I should consider?
  A: Several other patient engagement software solutions exist, each with its strengths and weaknesses. Comparable options include Phreesia, Luma Health, and PatientPop. It's recommended to compare features, pricing, and user reviews to find the best fit for your practice.