DoctorConnect Reviews & Pricing

Key Features

• Appointment Reminders: Create automated custom messages to remind patients of scheduled appointments via email, phone call or text message based on individual preferences. Set intervals to deliver reminders up to one week prior to visits. 
  • Two-Way Communication: Patients can respond to and confirm appointments directly from reminder messages. Sync reminders with third-party or in-platform schedules to view responses in real time. 
  • Reschedule: Receive patient requests to reschedule visits directly from appointment reminder messages. 
  • Text-to-Speech: Manage voice messages using text-to-speech functionality. Tailor individual phone reminders without rerecording each time. 
• Bulk Messages: Broadcast to specific groups by setting variables or send blasts to all patients to communicate important information. 
• Tracking and Reporting: Track KPIs and patient communication records to maintain or improve practice performance and patient engagement. 
• Recall and Retention: Send automated recall messages to patients using defined parameters. Reach out to patients based on time since last visit, recurring needs and other specified criteria. 
• Reputation Management: Leverage a two-tier system to receive real-time feedback and monitor patient satisfaction after visits. 
  • Quality of Care Surveys: Automate satisfaction survey delivery to patients following appointments. Access templates or create custom questionnaires to gather timely feedback on performance. 
  • Review Platforms: Provide links to specified review platforms. Automatically request reviews from patients when they respond positively to surveys. 
• Patient Forms: Integrate existing patient documentation paperwork directly into the system to include on a website or send links directly to patients. Electronically collect signatures, view completed forms and attach data to an individual’s medical records prior to appointments. 
• Waiting List Management: Incorporate waiting lists to keep schedules full and maximize revenue. Send text message notifications when appointments are canceled or rescheduled and instantly receive confirmations when openings are claimed. Allow patients to fill slots on a first-come-first-serve basis. 
• Dashboard: Update schedules, communicate with patients, send notifications and manage patient contact information from a single intuitive dashboard view. 
• Telehealth: Conduct virtual visits with patients using secure, HIPAA-compliant video calls. Instantly switch between sessions to manage multiple appointments at once. 
• Mobile App: Offer a dedicated mobile app on iOS or Android devices alongside web-based access to allow patient engagement from their preferred methods. 

Cost Of Ownership

• Q: What is the starting price of DoctorConnect?
  A: While DoctorConnect doesn't publicly disclose its pricing on their website, several user reviews and third-party software comparison platforms mention a starting price of around $210 per month. It's important to note that this might be an estimate and the actual cost can vary depending on factors like the number of providers, locations, and desired features.
• Q: Does DoctorConnect offer a free trial or demo?
  A: Information regarding a free trial or demo for DoctorConnect isn't readily available online. However, they do offer a free consultation where you can discuss your specific needs and receive a personalized quote. This can be helpful in understanding if DoctorConnect fits your budget and how it compares to other scheduling software options.
• Q: Are there any additional costs besides the monthly subscription fee?
  A: While the monthly subscription fee likely covers the core functionalities of DoctorConnect, there might be additional costs for certain features or integrations. For example, some users mentioned additional fees for custom integrations with their existing electronic medical records (EMR) system. It's crucial to inquire about all potential costs during the consultation to avoid any surprises later.

Limitations

• Limited Reporting Features: While DoctorConnect offers basic reports on appointments and patient communication, users might find them insufficient for in-depth data analysis and practice performance insights. This can be particularly limiting for larger practices seeking to identify trends and optimize their workflows.
• Customization Challenges: While DoctorConnect offers some customization options, users report limitations in tailoring the software's appearance and functionalities to perfectly match their specific needs and branding. This can be a drawback for practices seeking a more personalized and integrated solution.
• Integration Challenges: While DoctorConnect integrates with various practice management tools, users have mentioned occasional difficulties during the integration process, requiring additional technical expertise or support from the vendor.

Suite Support

FAQ

• Q: How does DoctorConnect ensure patient data security?
  A: DoctorConnect claims to adhere to HIPAA compliance regulations to safeguard patient privacy and data security. This involves implementing technical, physical, and administrative safeguards to protect patient information from unauthorized access, use, disclosure, alteration, or destruction.
• Q: Does DoctorConnect offer different user access levels?
  A: Yes, DoctorConnect typically offers various user access levels with varying permissions. This allows practices to control access to sensitive information based on user roles and responsibilities. For example, front desk staff might have access to appointment scheduling and basic patient demographics, while doctors might have access to complete medical records.
• Q: How does DoctorConnect integrate with existing electronic medical records (EMR) systems?
  A: DoctorConnect offers integrations with various EMR systems. The specific integration process and capabilities might vary depending on the chosen EMR. It's crucial to inquire about compatibility with your specific EMR system and confirm the data points that can be synced between the two platforms.
• Q: What kind of customer support does DoctorConnect offer?
  A: DoctorConnect typically offers various customer support options, including phone, email, and online chat support. The availability and specific support channels might vary depending on the chosen subscription plan. It's advisable to confirm the available support options and response times during the consultation process.
• Q: Is DoctorConnect mobile-friendly?
  A: Yes, DoctorConnect is typically accessible from mobile devices through a web browser or a dedicated mobile app. This allows patients to schedule appointments, manage their healthcare information, and communicate with providers on the go, contributing to a more convenient patient experience.