PaySimple Reviews & Pricing

by PaySimple | Founded 2005, Denver, Colorado

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What is PaySimple?

Industry Specialties: Boutique Fitness Studio, Field Services & Repair, Home Improvement, Remodeling, Salon & Spa, Specialty Contractor, Healthcare, Fitness & Wellness.

PaySimple is a comprehensive software solution designed to streamline payment processing and business management tasks. It is particularly well-suited for small to medium-sized businesses across various industries, including retail, healthcare, and professional services, due to its user-friendly interface and robust functionality. The platform offers unique benefits such as seamless integration with existing systems, automated billing, and customizable payment options, enhancing operational efficiency. Popular features include recurring billing, customer management, and detailed reporting tools, which provide valuable insights into business performance. Users appreciate its ease of use and the ability to manage multiple aspects of their business from a single platform. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored pricing quote that aligns with their specific needs. PaySimple stands out for its versatility and reliability in payment processing, making it a preferred choice for businesses seeking an all-in-one solution.

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User Sentiment

Based on 287 reviews:

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PaySimple Pricing

Based on our most recent analysis, PaySimple pricing starts at $70 (Monthly).

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Starting From: $69.95
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

PaySimple is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for PaySimple:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

PaySimple Benefits and Insights

Why use PaySimple?

Key differentiators & advantages of PaySimple

Streamlined Payment Processing: PaySimple simplifies the payment process by integrating multiple payment methods, such as credit cards and ACH transfers, into a single platform, reducing the need for multiple systems and minimizing errors.
Enhanced Cash Flow Management: By automating recurring billing and payment reminders, PaySimple helps businesses maintain a steady cash flow, ensuring timely payments and reducing the risk of late fees.
Improved Customer Experience: With a user-friendly interface and secure payment options, PaySimple enhances the customer experience by providing a seamless and trustworthy transaction process.
Time-Saving Automation: Automating tasks like invoicing and payment collection frees up valuable time for business owners, allowing them to focus on growth and customer service rather than administrative duties.
Comprehensive Reporting Tools: PaySimple offers detailed reporting and analytics, enabling businesses to gain insights into their financial health and make informed decisions based on real-time data.
Increased Security and Compliance: By adhering to industry standards such as PCI compliance, PaySimple ensures that sensitive customer data is protected, reducing the risk of fraud and enhancing trust.
Scalability for Growing Businesses: As businesses expand, PaySimple scales with them, offering flexible solutions that accommodate increased transaction volumes and new payment methods without disruption.
Customizable Payment Solutions: PaySimple allows businesses to tailor their payment processes to meet specific needs, such as setting up custom payment plans or integrating with existing software systems.
Reduced Operational Costs: By consolidating payment processing and management into one platform, PaySimple helps businesses cut down on costs associated with multiple service providers and manual processing errors.
Enhanced Customer Retention: With features like automated payment reminders and easy-to-use customer portals, PaySimple helps businesses maintain strong relationships with their clients, encouraging repeat business.

Industry Expertise

PaySimple specializes in providing payment management solutions for service-based businesses, including those with recurring billing needs, such as fitness centers, subscription services, and SaaS providers.

PaySimple Reviews

Based on our most recent analysis, PaySimple reviews indicate a 'excellent' User Satisfaction Rating of 90% based on 287 user reviews from 1 recognized software review sites.

287 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of PaySimple reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Seamless Integrations: User reviews highlight the positive aspects of PaySimple's ability to integrate with other business software, such as accounting and marketing platforms, which simplifies financial operations.
User-Friendly Interface: User reviews praise PaySimple's intuitive design, making it easy for business owners to navigate the platform, create invoices, manage payments, and generate reports without encountering a steep learning curve.
Robust Reporting and Analytics: User reviews emphasize the value of PaySimple's comprehensive reporting features, providing businesses with detailed insights into their financial performance, enabling data-driven decision-making, and facilitating strategic planning.
Strong Customer Support: User reviews consistently commend PaySimple's responsive and helpful customer support team, ensuring that businesses receive timely assistance and guidance when encountering challenges or requiring technical support.

Cons

Unexpected Fees: User reviews frequently mention hidden fees and unexpected charges, particularly a non-PCI compliance fee that can be avoided with other processors.
Partial Refunds: Some users have reported difficulty processing partial refunds, finding the process more complicated than it should be.
Reporting Limitations: Several users have expressed dissatisfaction with the reporting features, describing them as "terrible" and noting the need to rely on additional accounting software like QuickBooks.
Customer Service Issues: While some users praise PaySimple's customer service, others have reported slow response times, difficulty getting issues resolved, and unhelpful troubleshooting.

Researcher's Summary:

Is PaySimple truly simple to use, or will it leave you feeling shortchanged? Recent user reviews paint a mixed picture of this payment processing software. While PaySimple is praised for its robust features like recurring billing and a user-friendly interface, a significant number of users have reported serious issues. Many users highlight unexpected account closures, unsatisfactory customer service, and hidden fees as major drawbacks. One user even went as far as calling PaySimple a "scam" due to experiencing exorbitant fees that significantly impacted their income. This disparity in experiences raises concerns about the platform's transparency and reliability.

Despite some positive feedback regarding its features and ease of use, the recurring theme of questionable business practices and negative customer experiences overshadows PaySimple's strengths. For example, one user reported being charged a hefty non-PCI compliance fee, a cost easily avoided with their bank's payment software. This suggests that PaySimple might not be the most cost-effective option, especially for small businesses. While some users find value in its features like recurring payments and a convenient payment portal, the potential for unexpected issues and hidden costs makes it difficult to recommend PaySimple wholeheartedly. Potential users should carefully weigh the pros and cons, and perhaps explore alternative payment processing solutions before committing to PaySimple.

Key Features

Notable PaySimple features include:

Customizable Payment Forms: Create tailored payment forms that integrate seamlessly with your website, allowing for a cohesive brand experience.
Recurring Billing: Automate billing cycles with flexible scheduling options, ensuring timely payments without manual intervention.
Customer Management Tools: Maintain detailed customer profiles, including payment history and contact information, to enhance relationship management.
Mobile Payment Acceptance: Process payments on-the-go using mobile devices, expanding your ability to conduct business anywhere.
ACH Payment Processing: Offer customers the convenience of direct bank transfers, reducing transaction fees compared to credit card payments.
Integrated Invoicing: Generate and send professional invoices directly from the platform, streamlining your billing process.
Secure Payment Gateway: Utilize advanced encryption and tokenization to protect sensitive payment information, ensuring compliance with industry standards.
Real-Time Reporting: Access detailed reports and analytics to monitor transaction trends and financial performance in real-time.
Customizable Notifications: Set up automated email notifications for payment confirmations, reminders, and failed transactions to keep customers informed.
Multi-User Access: Assign different access levels to team members, allowing for collaborative management of payment operations.
API Integration: Leverage robust API capabilities to integrate PaySimple with existing business systems and third-party applications.
Customer Self-Service Portal: Provide customers with a portal to view their payment history, update billing information, and manage subscriptions independently.
Flexible Payment Options: Accept a variety of payment methods, including credit cards, debit cards, and ACH transfers, to accommodate customer preferences.
Custom Branding: Personalize the payment experience with your company’s logo and color scheme, reinforcing brand identity.
Fraud Prevention Tools: Implement measures such as address verification and CVV checks to minimize the risk of fraudulent transactions.
QuickBooks Integration: Sync transactions with QuickBooks for streamlined accounting and financial management.
Dedicated Support: Access a team of payment experts for assistance with setup, troubleshooting, and optimization of your payment processes.