Heartland Payroll Reviews & Pricing

by Global Payments, Inc | Founded 1997, Edmond, OK

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What is Heartland Payroll?

Industry Specialties: Serves the convenience store, gift card, home service, internet of things, laundry, liquor, loyalty program, parking, pharmacy, quick service, restaurant, retail, service professionals and other industries.

Heartland Payroll is an online bookkeeping software that handles payment processing, Point of Sale interactions, capital and engagement with customers. It can manage compensation for retail, restaurants and multiple other industries both onsite and offsite. It also handles compensation, recruiting, benefits, time and attendance and more. Users looking for more full-service care can access services such as HR management, guidance with the Affordable Care Act and loans.

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User Sentiment i

Based on 10 reviews:

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#51

Heartland Payroll is ranked #51 in the Payroll Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Heartland Payroll Pricing

Based on our most recent analysis, Heartland Payroll pricing starts at $89 (Monthly).

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Starting From: $89
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Heartland Payroll is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Heartland Payroll:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Heartland Payroll Benefits and Insights

Why use Heartland Payroll?

Key differentiators & advantages of Heartland Payroll

Accurate Payroll: Automate the entire operation to cut down on errors and changes in data made by human error. Handle the complexities of benefits, retirement and more with accurate calculations.
Timer Saver: Cut down on paperwork and save time that would otherwise be spent filling out data. It automates payment, benefits, workers’ compensation and other necessary compensation processes, freeing up time to find and analyze issues.
More Engaged Customers: Draw in customers with rewards programs and gift cards while monitoring and analyzing their behavior to improve processes and bring up the bottom line. The simplification of POS interactions also makes them more likely to return and reflect positively on the experience. Monitor customer activity, build relationships with customers, analytics the metrics and send custom emails to keep in touch.
Better Insights: Analyze data to better understand how campaigns are affecting the bottom line. This includes reporting on customer intelligence, performance, reputation management and benchmarking on competitors.

Industry Expertise

Heartland Payroll has appeared in many industry reports as a key player, especially during the wake of COVID. Some of the reports are, “Global Employee Goal Setting Software Market Analysis with Key Players, Applications, Trends and Forecasts to 2026,” from QYResearch; “2015-2025 Global Direct Deposit Payroll Software Market Research by Type, End-Use and Region (COVID-19 Version),” from Reports and Markets; and “Global Direct Deposit Payroll Software Market Analysis 2015-2019 And Forecast 2020-2025,” from Worldwide Market Reports.

Heartland Payroll Reviews

Average customer reviews & user sentiment summary for Heartland Payroll:

10 reviews

56%

of users would recommend this product

Heartland Payroll has a 'poor' User Satisfaction Rating of 56% when considering 10 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Heartland Payroll reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simple Interface: Users appreciate the clean and straightforward interface, finding it easy to navigate and locate necessary features without unnecessary complexity.
Tax Compliance: Heartland Payroll automatically calculates and files payroll taxes, ensuring businesses remain compliant with federal and state regulations, alleviating concerns about potential penalties or audits.
Direct Deposit: The direct deposit feature streamlines the payment process, allowing employees to receive their wages electronically and eliminating the need for paper checks, which can be time-consuming and prone to errors.
Employee Self-Service: The employee self-service portal empowers employees to access and manage their personal information, pay stubs, and tax documents independently, reducing administrative burdens on HR and payroll teams.
Reporting Capabilities: Heartland Payroll offers comprehensive reporting tools that provide insights into payroll data, enabling businesses to track expenses, analyze trends, and make informed decisions regarding their workforce.

Cons

Dated Interface: Heartland's user interface appears outdated and clunky, making navigation and task completion cumbersome for users accustomed to modern software design.
Customer Service Issues: Heartland's customer service has received negative feedback, with users reporting long wait times and unhelpful responses. This can be frustrating for users seeking timely assistance with payroll issues.
Limited Integrations: Heartland Payroll may not integrate seamlessly with other business software, such as accounting or HR platforms, leading to manual data entry and potential errors.
Pricing Structure: Heartland's pricing structure can be complex and opaque, making it difficult for businesses to anticipate costs and compare options effectively.

Researcher's Summary:

Is your payroll process stuck in the dark ages? Heartland Payroll might just be the knight in shining armor your business needs.

Heartland Payroll generally receives positive feedback, with users praising its comprehensive features and ease of use. The platform's ability to automate payroll calculations, tax filings, and payments is a major time-saver for businesses. Users also appreciate the self-service portal, which allows employees to access their pay stubs and W-2 forms electronically. Affordability is another plus, especially for small and medium-sized businesses. However, some users have reported occasional glitches and a lack of customization options. Compared to competitors like ADP and Paychex, Heartland Payroll may not have as many bells and whistles, but it offers a solid core feature set at a competitive price point. This makes it an attractive option for businesses that prioritize simplicity and affordability over advanced functionality.

Heartland Payroll is best suited for small to medium-sized businesses with straightforward payroll needs. Its user-friendly interface and core features make it easy to manage payroll without a steep learning curve or a hefty price tag. However, larger businesses or those with complex payroll requirements may find the platform's limitations restrictive.

It's important to note that software capabilities and user experiences can change over time, so it's always a good idea to check the latest reviews and information before making a decision.

Key Features

Payment Processing: Give and receive payments easily through rapid authorization and fast funding. To help customers, the POS systems can accept money from ACH, digital wallets, EMV chips cards and gift cards. This system is supported online, through mobile, by the virtual terminal. Other options include a merchant administrative portal, work orders, invoicing, custom forms, e-commerce and integrates with Plaid, QuickBooks and Zapier.
Tax Management: Oversee business withholdings for the year, whether from health benefits, unemployment, social security or workers’ compensation.
Recruiting: Execute talent acquisition activities such as posting jobs, scheduling interviews, getting applications, onboarding new hires and keeping their eyes on potential candidates with the applicant tracking system. The system also offers to screen companies for the Work Opportunity Tax Credit.
Affordable Care Act: See which employees need health insurance and use the ACA reporting tool to determine the large employer status. It comes with monthly reporting that shows the number of full-time employees and equivalents, shows the total paid and unpaid hours for workers and helps with completing the 1094-C and 1095-C forms.
Benefits: The solution integrates with the benefits management system Ease. Administrators can transfer employee updates, new hire information and deductions to the payroll system.
Surcharge: The surcharge program charges customers 3.5% for credit card transactions. Deposit the next day and get reports on the amount that’s been regained from the venue.
Loans: Apply for loans through the Lendio loan marketplace, which provides access to various partners. Loans range from $5,000 to $5 million. Users can have a credit line of up to $250,000. The approval process generally takes about 15 minutes and the approval process is generally done within 48 hours.
HR: Services include coaching for issues in management, compensation, access to hiring documents, alerts for state and federal labor law changes and more.
Point of Sale: Accept multiple payment options. It works offline, can integrate with third-party apps and can enable purchases with the system, by a kiosk, in a drive-through and more.
Time and Attendance: Register punches, track hours, monitor schedules, handle PTO and create reports for various metrics.
Other Integrations: Integrations also include time and attendance, 401(k), general ledger and accounting systems and workers’ compensation.
Billing: Process billing in a streamlined manner by cutting down on late payments, paper documentation and tracking expenses through analytics. The solution is PCI level 1 certified to help with compliance purposes and serves as bookkeeping software.
Online, Mobile and Devices: Check accounts, send billing and pay online, through a tablet, by mobile or by other devices. It also can operate as a POS. Customers access the e-commerce features for a convenient buying experience.

Limitations

At the time of this review’s publication, these are the limitations of Heartland Payroll, based on user feedback:

Customer service is slow to respond
Dated interface
Only has basic HR tools

Suite Support

Clients are assigned a dedicated representative and, for an extra cost, also get access to HR professionals to coach them. It comes with 24-hour customer service by phone and through an online form. Users can get additional information from the blog and developer portal which contains a knowledge base.

Email: There’s no general-purpose support email, but users can fill out an online form.

Phone: Customers can reach support for payment processing at +1 (888) 963-3600 and support for payroll +1 (877) 729-2968. For other concerns, there’s a page of the website which breaks down different support numbers for different issues and products.

Training: There’s a paid service for additional HR support and an online forum for users to learn more.

Tickets and Online Chat: It uses online ticketing for its support cases submitted through the account. Users can also contact support through a live chat.