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#8

Paycom is ranked #8 in the HR Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Paycom Pricing

Based on our most recent analysis, Paycom pricing starts at $25 (Per Employee, Monthly).

Price
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Starting From
$25
Pricing Model
Per Employee, Monthly
Free Trial
No

Training Resources

Paycom is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Paycom:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Paycom Benefits and Insights

Why use Paycom?

Key differentiators & advantages of Paycom

  • Reduced errors and improved accuracy: Paycom automates manual tasks and calculations, minimizing the risk of human error in payroll processing. This leads to more accurate paychecks and fewer compliance issues.
  • Increased efficiency and time savings: Streamlined workflows and automation free up HR teams from tedious tasks, enabling them to focus on strategic initiatives. Employees can also access self-service tools for faster issue resolution and time off requests.
  • Enhanced compliance: Paycom stays updated with complex tax regulations and automatically calculates and files payroll taxes accurately and on time. This reduces the risk of penalties and fines associated with non-compliance.
  • Improved employee satisfaction: Self-service portals and mobile access empower employees to manage their own payroll information, paystubs, and benefits enrollment. This transparency and convenience contribute to a more positive employee experience.
  • Scalability for growth: Paycom adapts to growing businesses by accommodating changes in employee numbers, pay structures, and complex payroll needs without requiring additional software or integrations.
  • Data-driven decision making: Robust reporting and analytics provide valuable insights into workforce trends, compensation costs, and other payroll data. This empowers informed decision-making and strategic HR planning.
  • Improved communication and transparency: Paycom facilitates clear and timely communication between HR, managers, and employees regarding payroll information, policy changes, and benefits updates.
  • Reduced administrative burden: Automated workflows and paperless processes minimize manual tasks and paperwork, freeing up HR teams to focus on higher-value activities.
  • Enhanced security and data protection: Paycom employs robust security measures and data encryption to protect sensitive employee information and ensure compliance with data privacy regulations.
  • Dedicated customer support: Paycom offers comprehensive customer support, including training resources, online help, and dedicated representatives, to assist users with any questions or issues.

Industry Expertise

While Paycom caters to businesses across various industries, they haven't publicly highlighted specific areas of industry expertise. Their solutions appear geared towards addressing common payroll challenges faced by organizations of all sizes and complexities, focusing on streamlining processes, ensuring compliance, and enhancing the employee experience.

Paycom Reviews

Average customer reviews & user sentiment summary for Paycom:

User satisfaction level icon: great

2809 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Paycom reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • User-Friendly: 85% of reviews mentioning the interface noted the platform has an intuitive layout, with all features organized and easy to locate.
  • Customer Service: Customer support is highly responsive, as asserted by 100% of reviews referencing it.
  • Employee Self-Services: All users referring to self-service observed that employees can easily upload documents, view information and track performance.
  • Performance Reviews: An open dialogue tool makes employee performance reviews more effective, as indicated by 70% of reviews mentioning this feature.
  • Use Anywhere: The mobile app is easy to use and has all desktop features available, as asserted by 100% reviews on this feature.
  • Customization: Customization for most features helps cater to a company’s unique requirements, as noted by all reviews on product customization.

Cons

  • Login Process: All reviews on the login process observed that employees need to log in every time they open the software, as there’s no password save feature.
  • Challenging Transition: Transitioning between the client and employee side is challenging and cumbersome, as users need to log in to both systems, according to all reviews on this aspect.
  • Learning Curve: All users reviewing learning noted that the platform has a steep learning curve, making adaptation difficult for new users.
  • Integration Capabilities: The system doesn't provide integration with major third-party platforms without using SFTP or API, as indicated by 100% of reviews on this feature.

Researcher's Summary:

Paycom users in the past year have expressed both enthusiasm and concerns about the software. Many praise its user-friendly interface, mobile app convenience, and comprehensive feature set, which includes payroll, HR, benefits administration, and talent management. Compared to competitors, users find Paycom to be more intuitive and integrated, streamlining HR processes and saving time. Additionally, customer service is often lauded as responsive and helpful. However, some drawbacks are also mentioned. Implementation can be complex and require significant initial effort. Pricing concerns surface, with Paycom perceived as costlier than some competitors. While offering a wider range of features, this may not be necessary for all businesses, leading to potential overpaying for unused functionalities. Overall, Paycom seems to be a powerful and user-friendly option for companies seeking a one-stop HR and payroll solution. However, its complexity and cost warrant careful consideration, especially for smaller businesses or those with simpler needs. Comparing features and pricing with competitors is crucial to ensure Paycom aligns with your specific requirements and budget.

Key Features

  • Applicant Tracking System (ATS): Build customizable databases to view relevant applicant information and track candidates as they move through the application process. Managers can search and sort applicants by information such as degree, specific skill sets, work history and more. 
  • Compensation Management: Define budgets, award bonuses and integrate with payroll to ensure that all employees receive fair compensation without overspending. 
  • Job Posting: Allows managers to post open positions to thousands of job boards. Managers can also rely on recruitment data to build reports to determine if their recruiting efforts are working. 
  • Payroll: Calculate taxes, process payroll, account for employee expenses and more, directly through the platform. Automate payroll processing, ensuring that employees are always paid the accurate amount at the correct time. 
  • Performance Management: Schedule and facilitate employee performance appraisals directly through the platform. 
  • Reporting: Leverage Paycom’s built-in analytics to generate reports on a variety of processes, including payroll, time and attendance, compensation and more. 
  • Scheduling: Create and edit employee schedules and approve requests for time off through the system’s calendar. Automate time tracking and integrate with payroll to streamline pay processing. 

Approach to Common Challenges

  • Manual Payroll Processing: Paycom automates tasks like time tracking, earnings calculations, tax withholdings, paycheck generation, and direct deposit to reduce errors, save time, and ensure compliance.
  • Compliance with Complex Regulations: Paycom stays updated with federal, state, and local tax laws and regulations, automatically calculating and filing payroll taxes accurately and on time.
  • Lack of Employee Self-Service: Paycom's employee portal and mobile app empowers employees to view paystubs, manage time off, update personal information, enroll in benefits, and access payroll information anytime, reducing HR workload and enhancing employee satisfaction.
  • Inaccurate Payroll Data: Paycom's centralized database eliminates data silos and ensures accuracy and consistency across payroll, HR, and timekeeping systems, reducing errors and improving reporting.
  • Time-Consuming Reporting: Paycom offers customizable reports and dashboards that provide real-time insights into payroll costs, trends, and compliance, enabling data-driven decision-making and streamlining reporting processes.

Cost Of Ownership

Frequently asked questions regarding Paycom pricing include:

  • Q: How much does Paycom cost?
    A: Paycom's pricing is not publicly available and typically requires contacting their sales team for a quote. It's based on a per-employee, per-month (PEPM) model, with costs ranging from $25-$36 per employee depending on company size, features included, and payroll complexity. This makes direct price comparisons challenging.
  • Q: What are the additional fees besides the PEPM cost?
    A: Paycom may charge additional fees for onboarding, integrations, international payroll, advanced reporting, and dedicated customer support. Understanding these potential fees is crucial for accurate budget planning. Be sure to inquire about all potential costs during the quoting process.
  • Q: Is Paycom worth the cost compared to other payroll solutions?
    A: Paycom's premium pricing requires careful consideration. While it offers robust features, ease of use, and strong compliance support, it might be overkill for smaller businesses with basic payroll needs. Evaluate your specific requirements, feature priorities, and budget constraints before deciding if Paycom's value justifies the cost.

Limitations

At the time of this review, user feedback indicates the following limitations of Paycom:

  •  Confusing to add or remove employees from certain groups for employee scheduling. 
  •  Can’t remove redundant modules or links within the website and mobile app. 
  •  Cumbersome and lengthy login process. 
  •  Difficult transition between client and employee access. 
  •  Challenging navigation for report generation. 

Suite Support

mail_outlineEmail: Submit requests directly through the Paycom website.
phonePhone: 1-800-580-4505.
schoolTraining: Paycom University offers free training and certification courses to managers and employees, helping guide them toward becoming solution experts. Find answers to commonly asked questions on the “Tips” page. There are also articles for reference on Paycom’s blog site, which cover a variety of topics including employee engagement, the Fair Labor Standards Act and talent management.
local_offerTickets: Submit support requests via the Paycom website.

FAQ

Frequently asked questions regarding Paycom include:

  • Q: How does Paycom integrate with existing timekeeping systems?
    A: Paycom offers various integration options, including API connections and pre-built connectors for popular timekeeping systems. This allows seamless data transfer between systems, reducing manual data entry and errors.

  • Q: How secure is Paycom's platform?
    A: Paycom prioritizes data security with industry-standard practices like encryption, access controls, and regular security audits. They comply with various regulations, including PCI-DSS and SSAE 18, ensuring data privacy and protection.

  • Q: How does Paycom handle payroll taxes and filings?
    A: Paycom automates federal, state, and local payroll tax calculations, filings, and deposits. They handle complex tax situations and offer expert support to ensure accuracy and compliance.

  • Q: How can I customize Paycom to fit my specific needs?
    A: Paycom offers a configurable platform with various features and settings. They also provide professional services to help businesses tailor the system to their unique workflows and preferences.

  • Q: How does Paycom support my employees?
    A: Paycom provides employees with self-service access to paystubs, W-2s, and other payroll information. They also offer a mobile app for convenient on-the-go access and support resources for common questions.

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