TriNet PEO Reviews & Pricing

by Trinet | Founded 1988, San Francisco, CA

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What is TriNet PEO?

Industry Specialties: Advertising, Architecture, Consulting, Engineering, Financial, Life science, Manufacturing, Marketing, Nonprofit, Retail, Technology and Wholesale.

TriNet is a payroll and full-service HR solution used by small and medium-sized businesses. Users have access to HR consulting, risk and compliance, benefits, payroll services and an employee and manager self-service portal.Some of its offerings include tax calculation, benefits management, insurance, risk mitigation, reporting, expense management and more.

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COMPANY SIZE

DEPLOYMENT

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User Sentiment i

Based on 1578 reviews:

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Product Screenshots and Videos

#8

TriNet PEO is ranked #8 in the Payroll Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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TriNet PEO Pricing

Based on our most recent analysis, TriNet PEO pricing starts at $80 (Per Employee, Monthly).

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Starting From: $80
Pricing Model: Per Employee, Monthly
Free Trial: Yes, Request for Free

Training Resources

TriNet PEO is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for TriNet PEO:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

TriNet PEO Benefits and Insights

Why use TriNet PEO?

Key differentiators & advantages of TriNet PEO

Time Saver: Save time and money spent doing tedious administrative tasks. Porting time tracking data directly into the system, accounting cuts down on time importing data. Let the HR consulting services offer suggestions and guidance so executives can expend energy wisely.
Greater Accuracy: Calculate taxes, hours, payroll, benefits, deductions and more. Cut down on errors made with a misplaced equation in an Excel or Google Sheets file. Give employees greater visibility into each paycheck to ensure mistakes are caught and fixed expediently.
Minimize Risk: Protect against costly errors in compliance, regulation or company policy with extensive risk management options. Follow tax laws, Affordable Care Act guidelines, unemployment or insurance claims and regulations for employee benefits. Let the HR consulting services double-check the work of in-house personnel to catch missed steps or industry-specific rules. Handle 401Ks, 5500 forms, COBRA administration, data tracking, preparing reports for audits, workers’ compensation and more.
Affordable Care Act: Use ACA tools such as an Applicable Large Employee calculator and auto-populated roots to keep an eye on deadline changes, determining the monthly full-time equivalent count, tracking employees and all other requirements.
Employment Practices: Cut down on the amount of combatted filed claims. Prepare HR for complicated cases with online reference libraries and best practices for disciplinary action, performance reviews, terminations and other procedures. Get employee handbooks, reference library, state-specific HR forms, law resources, Equal Employment Opportunity Commission best practices and other advice from the legal team.
Workers’ Compensation: Protect employees and the company with suitable insurance plans, pay-as-you-go billing, fraud prevention, quick claims handling, medical care and nurse advocacy. Get assessments by industry, analyze potential risks, monitor workplace safety guidelines, and leverage management training, training videos and ideas for bringing employees back to work.
More Accessible: Let employees manage their benefits within the company with a transparent self-service dashboard. Manage direct deposit, pay stub overviews, tax form printouts, compensation statements, insights into benefits, retirement benefits, mobile access to paychecks and benefits, time-off requests and paycheck history.
Taxes: Integrate with TurboTax and handle the creation and filing of W-2s. Handle administration for unemployment, payroll collection, claims and withholding and submitting local, state and federal taxes.

Industry Expertise

The company has been in service for over 30 years, has more than 18,000 clients and employs 300,000 onsite workers. It’s also ESAC accredited and is classified as an official Certified Professional Employer Organization by the IRS. According to Simply Wall Street, TriNet has grown rapidly, as stated in the article, “Announcing: TriNet Group (NYSE:TNET) Stock Increased An Energizing 300% In The Last Five Years”. A professional employer organization, the vendor works with SMBs across various markets, most notably architecture and engineering, e-commerce, financial services, manufacturing, nonprofit and technology.

TriNet PEO Reviews

Average customer reviews & user sentiment summary for TriNet PEO:

1578 reviews

85%

of users would recommend this product

TriNet PEO has a 'great' User Satisfaction Rating of 85% when considering 1578 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of TriNet PEO reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Payroll Processing: A total of 95% of reviewers discussing the tool’s payroll processing were happy with the capabilities and felt it worked well.
Benefits Management: Over 90% of users who discussed the benefits felt it was worth the cost and were happy with the management and options it provided.
HR and PEO Services: Users were happy with the platform’s HR services as a Professional Employer Organization in over 90% of reviews that discussed it.
Small Businesses: People felt this system worked well for small businesses because of its ease-of-use and overall HR and payroll capabilities in more than 90% of reviews.
Open Enrollments: Over 80% of users felt that the solution made it easy to go through the open enrollment process.
Ease of Use: The UI was described as being intuitive and easy to navigate in more than 80% of cases.
Excellent Customer Service: Users were thrilled with their representatives and loved the customer service in over 80% of reviews who discussed this topic.

Cons

Consistent Rise in Prices: Nearly 80% of reviewers who mentioned price were unhappy with the annual jumps in cost, pricey insurance or simply felt it was too expensive overall.
Poor Phone Support: More than 70% of all reviews who mentioned contacting customer service by phone said it was slow and hard to get through to their representative.
Dated Look and Feel: While most like the UI, around 20% said the solution’s look was dated.

Researcher's Summary:

TriNet is a payroll and HR processing software that also offers PEO services and has many excellent reviews from satisfied consumers. The core features of the system such as payroll processing, PTO, benefits management and 401(k) plans. Many also enjoyed the TriNet marketplace that offers discounts and sales for various services. They also had good relationships with their customer service representatives. All in all, many felt the system allowed them to provide good benefits to small companies that wouldn’t have access to them otherwise.

The biggest complaint by far was about the price. Reviewers were unhappy with the overall price, described the structure as confusing or even “opaque,” didn’t like the annual jumps in the price for benefits and didn’t feel the company negotiated well enough with insurance companies. They also had trouble navigating the phone support and didn’t like the dated feeling of the UI. This solution is definitely best for small to medium-sized businesses, especially those looking for HR consulting in addition to payroll management.

Key Features

Payroll Management: Manage payroll, taxes, hiring, direct deposit, visibility of pay stubs and W-2s, automated and estimated invoicing and more. Let employees view, modify or enroll in benefits, see tax forms and easily track PTO. Follow the entire employee lifecycle such as hiring, onboarding, promotion and offboarding.
Benefits:

Insurance: Manage insurance for employees, spouses and pets such as health insurance, retirement, critical accident and illness, auto and home insurance, commuter benefits, dental and vision. Use insurance partners like Aetna, Aflac, Blue Shield of California, Kaiser Permanente, Mass Mutual, MetLife, Transamerica and UnitedHealth Group.
Retirement: Manage 401(k) plans to attract top talent and handle the contributions, data management compliance testing, investing, loan process and more. Invest in a mix of active and passive funds from more than one company.

Company Size: Operates at different company sizes — five to 19 employees, 20 to 29 employees, 100 to 499 employees and 500 to over 1,000 workers.
Integrations: Use the open API and a few pre-configured integrations to coordinate with accounting software, general ledger systems, data productivity and more. Some of the integrations include BambooHR, Google Cloud, Microsoft, Netsuite, Okta, Sage Intacct and Xero.
Time and Attendance: Handle scheduling, overtime, project expenses, clocking in and out, PTO and time-off requests and more. Give supervisors a comprehensive overview of worker hours whenever they need it.
Reporting and Analytics: Provides insight into benefits, HR, payroll, expenses and more. Choose from premade reports and export them into CSV, Excel or PDF formats. See the highest costs, overtime, fees and figure out how to control them. Understand how the organization is growing, turnover rates, benchmarks and sort by function, location or role. Use template options like pre-formatted, flex and customized reports.
Compliance: Improve compliance with reporting for ACA standards, required forms and automatic submissions.
Manage Expenses: Monitor expenses and examine receipts, cash flow, mileage and other issues. Accessible from phones so employees can accurately report expenses from anywhere.
Other Services: Use software for different subjects and HR consulting services such as talent management, recruiting, performance reviews and a learning management system.

Limitations

At the time of this review’s publication, these are the limitations of TriNet, based on user feedback:

Hard to use
Rising costs, especially for health care rates
The system administrator doesn’t have enough control

Suite Support

The vendor offers support by online chat, phone, email and online form submission on the Contact Us page. Its website also has a host of additional resources like articles, blogs, polls, tutorials, videos, webinars and whitepapers for users looking to expand their knowledge base and self-serve. Support is available 24 hours a day, though phone support has restricted hours.

Email: For employees, [email protected]. For administrators, [email protected]. Or, log into the solution and click “Contact TriNet,” then “Live Chat,” available 24/7.

Phone: +1 (800) 638-0461. Phone support is available from 6:00 a.m. to 12 a.m. EST from Monday to Friday, except on U.S. holidays.

Training: It’s unclear if the vendor offers help with onboarding and training.

Tickets: It’s unclear if the vendor offers a ticketing system. Request support via chat, email or phone for more information.