Trakstar Reviews & Pricing

by Trakstar | Founded 2001, Seattle WA

Analyst Rating

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Categories:

Performance Management Systems
360 Degree Feedback Software
Background Check Software
Behavioral Assessment Tools
Employee Assessment Tools
Employee Engagement Software
Employee Goal Setting Software
Employee Recognition Software
Employee Retention Software
Performance Appraisal Tools
Performance Evaluation Systems
Performance Review Software
Succession Planning Software
Talent Acquisition Software
Talent Assessment Tools
Talent Intelligence Software
Talent Management Systems
...

What is Trakstar?

Industry Specialties: Serves all industries

Trakstar is a comprehensive software solution designed to streamline performance management processes for organizations. It is particularly well-suited for businesses seeking to enhance employee performance through regular feedback, goal setting, and performance appraisals. One of the key benefits of Trakstar is its ability to facilitate continuous performance monitoring, allowing managers to identify and address issues promptly. The software is renowned for its user-friendly interface and features such as 360-degree feedback, self-assessments, and customizable appraisal forms, which collectively contribute to a more engaged and motivated workforce. When compared to similar products, users often highlight Trakstar's robust analytics and reporting tools that provide valuable insights into team performance, aiding strategic decision-making. Pricing for Trakstar typically varies based on the size of the organization and the specific features required, with payment options usually structured on a per-user, per-month basis, making it a scalable choice for businesses of different sizes.

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User Sentiment i

Based on 715 reviews:

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#20

Trakstar is ranked #20 in the Performance Management Systems product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Trakstar Pricing

Based on our most recent analysis, Trakstar pricing starts at $4,370 (Annually, Quote-Based).

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Starting From: $4,370
Pricing Model: Annually, Quote-Based
Free Trial: Yes, Request for Free

Training Resources

Trakstar is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Trakstar:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Trakstar Benefits and Insights

Why use Trakstar?

Key differentiators & advantages of Trakstar

Boost Efficiency: Consolidate all performance evaluation functionalities in a single place to boost efficiency. The system allows HR managers to complete performance review tasks in one place, saving them time to focus on other HR tasks that cannot be automated.
Automate Process: Complete a variety of tasks with little effort from managers with the fully automated system. It streamlines the whole review process, reminding managers when to conduct a review. It automatically tracks goal progress.
Reduce Bias: Help managers provide a holistic analysis of employee performance with accurate and unbiased data.
Manage Employee Performance: Manage performance expectations, set and prioritize organizational goals and encourage real-time, unbiased feedback between the employees and managers. This helps users to measure employee performance with respect to the corporate objectives.
Track Performance Reviews: Keep track of employee performance reviews, customize rating scales, competencies, questions to highlight the strengths of high-performing employees and equip them with the tools to perform better.
Increase Employee Engagement: Provide frequent feedback, conduct regular check-in meetings and recognize employee contributions towards the organization. Recognizing employees’ efforts help boost employee satisfaction, increases workforce productivity and aids in employee engagement and retention.
Real-Time Dashboards: Create real-time dashboards, drill-down into the specifics to unearth hidden trends and insights and segment results by groups or time period. It helps users to get a detailed view of the data and make smart, data-driven organizational decisions.
Discover Future Leaders: Discover future leaders with the ability to assess the entire workforce based on qualitative criteria such as the ability to lead, aspirations and long-term goals and engagement with the organization. With the essential training and mentorship, it’s easier for higher management to conduct succession planning with the existing staff.

Industry Expertise

Trakstar provides employee performance and engagement solutions to more than 1,000 companies worldwide. Somel of its customers include TravelClick, Thiess, Lynn University and the Make-A-Wish Foundation.

Trakstar Reviews

Average customer reviews & user sentiment summary for Trakstar:

715 reviews

89%

of users would recommend this product

Trakstar has a 'great' User Satisfaction Rating of 89% when considering 715 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Trakstar reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Performance Management: The solution has excellent performance management capabilities, according to 100% of users. It enables users to apply company-wide performance metrics and accumulate a history of appraisals over time to precisely measure and track employee performance.
Customer Support: According to 79% of users who reviewed this pro, the customer support representatives are knowledgeable, dedicated and responsive to user queries. The representatives show genuine interest in understanding customer problems.
Usability: About 89% of users who mentioned this pro said the solution is easy to use. It’s straightforward and offers immense flexibility. The layout is clean and easy to maneuver around.
Training: Regarding this feature, approximately 100% of users said that it provides excellent training options such as webinars, videos and guides for novice users.
Customization: According to 85% of users who reviewed this, it provides advanced customization capabilities. It enables users to customize the performance appraisal cycle, workflows and review forms.

Cons

Calibration: The calibration feature is often seen as cumbersome and time-consuming, particularly for larger organizations with complex hierarchies. Users have expressed frustration with the manual effort required to ensure accurate calibration across different teams and departments.
Goal Management: Setting and tracking goals in Trakstar can feel rigid and inflexible to some users. The system's structure may not easily accommodate the dynamic nature of goals in certain industries or roles, leading to challenges in aligning individual and organizational objectives.
User Interface: The user interface of Trakstar has been described as outdated and clunky by some users. Navigating through the platform and finding specific information can be a slow and inefficient process, impacting user adoption and overall satisfaction.
Integrations: While Trakstar offers some integrations with other HR and business systems, the options may be limited for certain users. The lack of seamless integration with essential tools can create data silos and hinder workflow efficiency.

Researcher's Summary:

The solution is straightforward to use and offers advanced customization options to cater to dynamic user requirements. It allows users to customize the performance appraisal cycle, workflows and review forms. It enables users to send persistent notifications and reminders to the employees to remind them to take specific actions. The appraisal reports make it easier for the users to follow-up with the employees to ensure they complete appraisals on time. Users can leverage reports to track performance history and performance ratings. It has a responsive customer support team that responds within 24 hours. On the other hand, some users feel the solution lacks advanced reporting capabilities to generate custom reports.

Key Features

Goal Management: Automate goal setting and online goal tracking to help managers set objectives that align with broader company targets. Both managers and employees can track progress towards achieving goals and can choose to receive email reminders of goal deadlines.
Performance Evaluation: Managers can assess employee performance with evaluation tools. These tools include self-evaluation, performance review, 360-degree feedback and performance ranking report. It ensures the performance scoring is unbiased and objective with the rater bias report.
Succession Management: Compare current employee performance to the potential performance to assist with future workforce planning and career development. It collects feedback and generates reports to provide managers with insights into workforce planning.
Applicant Tracking System (ATS): Recruiters can post jobs on social networking sites, job boards, career portals and the company’s website. The system can automate onboarding and exit management by providing e-signature capabilities.
Reporting and Analytics: Real-time reporting and analytics provide managers with insights into employee performance to identify top performers. Users can run reports to assess performance history, performance ranking and other performance-based reports.
Integration: The system integrates with a variety of other third-party solutions such as MS Office and G Suite.
Configurable Workflows: Users can define the business rules related to compensation models, compensation workflows, leave plans and benefits-related plans. Administrators can also set permission-based access levels for all types of users, including employees.

Limitations

Some of the product limitations include:

It doesn’t support compensation management functionality
It doesn’t support Linux OS
It lacks learning and development feature
Users cannot create reports
Does not provide a robust competency dictionary to suit business requirements

Suite Support

Email: Support experts are available to assist via webchat. Users can also send a message with support requests directly through the support page.

Phone: Users can contact support via phone Monday through Friday from 9 a.m. to 9 p.m. EST.

Training: The support page provides users with various self-learning resources, including videos, articles and access to webinars.

Tickets: Users cannot submit tickets to the support team.

Cost of Ownership

License/Subscription Cost	Subscription-based pricing model Pricing is based on the number of users
Maintenance Cost	Included in the subscription fee Provides unlimited support through a variety of channels, including video tutorials, employee guides and webinars
Installation/Implementation Cost	Included in the subscription fee Provides unlimited support through a variety of channels, including video tutorials, employee guides and webinars
Customization Cost	Included in the subscription cost
Data Migration Cost/Change Management/Upfront Switching Cost	Included in the subscription fee Cost varies based on the amount of data to be migrated, consolidated and validated
Recurring/Renewal Costs	Included in the subscription fee