Helcim Reviews & Pricing

by Helcim | Founded 2017, Calgary, Alberta

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What is Helcim?

Industry Specialties: Serves all industries

Helcim offers a cloud-based point-of-sale (POS) system geared towards small businesses across various industries. It equips users with tools to accept payments, manage inventory, and track customer data. Notably, Helcim caters to businesses seeking flexibility, with its POS accessible on various devices like tablets and smartphones. This portability, coupled with features like omnichannel inventory management and customer loyalty programs, positions Helcim well for businesses looking to streamline operations and boost customer engagement. Pricing-wise, Helcim adopts a transparent, tiered approach based on transaction volume, making it budget-friendly for startups and scaling businesses alike. However, compared to competitors, its feature set might be less extensive for complex retail needs. Overall, Helcim provides a solid POS solution for businesses prioritizing affordability, mobility, and ease of use.

Pros

Affordable pricing
Mobile-friendly interface
Easy to use and set up
Omnichannel inventory management
Customer loyalty program

Cons

Limited features for complex needs
Customer support could be improved
Not ideal for high-volume businesses
Integration with third-party apps might be limited
Lacks some advanced reporting features

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 54 reviews:

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Helcim Pricing

Based on our most recent analysis, Helcim pricing starts at $30 (Monthly).

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Starting From: $30
Pricing Model: Monthly
Free Trial: No

Training Resources

Helcim is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Helcim:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Helcim Benefits and Insights

Why use Helcim?

Key differentiators & advantages of Helcim

Run a Smoother Business: Simplify daily tasks with an intuitive interface and mobile accessibility, manage your business from anywhere.
Budget-Friendly Choice: Benefit from transparent, tiered pricing that adapts to your business size, making it affordable for startups and growing ventures.
Boost Customer Satisfaction: Foster loyalty with built-in features like loyalty programs and omnichannel inventory, ensuring a seamless shopping experience.
Inventory Made Easy: Gain real-time insights into stock levels across all channels, prevent stockouts, and optimize purchasing decisions.
Scale with Confidence: Accommodate your business's evolving needs with a POS system that adapts and grows alongside you.
Data-Driven Decisions: Generate comprehensive reports to track sales performance, identify trends, and make informed business decisions.
Secure Transactions: Enjoy peace of mind with industry-standard security measures that protect your customer data and financial information.
Integrate with Ease: Connect Helcim with your existing business tools and services for a streamlined workflow.
Dedicated Support: Get help when you need it with responsive customer support available via phone, email, and live chat.
Focus on What Matters: Spend less time managing your POS and more time focusing on growing your business.

Industry Expertise

While Helcim isn't industry-specific, its flexibility and core features cater well to various small and medium-sized businesses. Retailers benefit from omnichannel inventory management, while restaurants appreciate features like table management and split checks. Service-based businesses can utilize appointment scheduling and customer profiles. Ultimately, Helcim's strength lies in its adaptability and focus on core functionalities, making it a strong choice across diverse industries.

Helcim Reviews

Average customer reviews & user sentiment summary for Helcim:

54 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Helcim reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Competitive Pricing: Users mentioned significantly lower fees compared to previous processors, saving them money on transactions.
Feature Rich: Users appreciated features like extensive APIs, detailed documentation, and the ability to customize the platform for their specific needs.
Reliable Processing: Many users reported smooth and dependable payment processing, crucial for uninterrupted business operations.
Strong Integrations: Users valued seamless integrations with various third-party tools, streamlining their workflow.
Supportive Customer Service: While some mentioned occasional issues, users generally praised the helpfulness and responsiveness of the customer service team.

Cons

Potentially Higher Fees for Low Volume: While praised for competitive pricing, some users with low transaction volume felt fees were less economical compared to flat-rate options.
Occasional Technical Issues: Some users reported encountering bugs or glitches within the platform, causing workflow disruptions.
Learning Curve for Beginners: New users unfamiliar with complex POS systems sometimes found initial setup and navigation challenging.
Limited Integration Options: Although integrations exist, users expressed a desire for broader compatibility with specific accounting or inventory management software.
Contractual Concerns: A few users mentioned being locked into longer contracts than desired, limiting flexibility to switch providers.

Researcher's Summary:

Recent user reviews of Helcim's POS software reveal a multifaceted perspective. While lauded for its competitive pricing and feature richness, potential drawbacks emerge for specific user profiles.

Strengths: Users consistently highlight Helcim's transparent interchange-plus pricing model, which translates to significant cost savings compared to traditional processors. The platform's extensive APIs and customization capabilities empower businesses to tailor the software to their unique workflows. Additionally, seamless integrations with popular third-party tools further enhance operational efficiency.

Weaknesses: Reviews indicate a potential learning curve for new users, particularly those unfamiliar with complex POS systems. While integrations exist, some users yearn for broader compatibility with niche software, suggesting room for improvement. Furthermore, the fee structure might seem less competitive for businesses with low transaction volumes, where flat-rate options offered by competitors like Square or Shopify POS might be more suitable.

In conclusion, Helcim shines for businesses seeking a cost-effective POS solution with rich features and customization options. Its transparent pricing model and integration capabilities are valuable assets. However, the potential learning curve and limited integration options should be carefully considered, especially for new users or those with specific software needs. A thorough evaluation of your business's size, transaction volume, and technical expertise is crucial to determine if Helcim truly differentiates itself from the competition.

Key Features

Notable Helcim features include:

Omnichannel Inventory Management: Track stock levels across physical and online stores, prevent stockouts, and optimize purchasing decisions.
Mobile POS App: Run your business from anywhere with a POS accessible on smartphones and tablets.
Virtual Terminal: Accept payments online without a physical store through a secure web interface.
Invoicing and Billing: Send professional invoices, accept payments, and track customer payment history.
Payment Processing: Accept various payment methods including credit cards, debit cards, ACH transfers, and contactless payments.
Customer Management: Store customer information, create profiles, and track purchase history to personalize shopping experiences.
Loyalty Programs: Reward repeat customers and encourage brand loyalty with customizable programs.
Gift Cards and Store Credit: Offer gift cards and store credit as additional sales channels and customer incentives.
Reporting and Analytics: Generate comprehensive reports on sales performance, inventory levels, and customer trends to make informed business decisions.
Integrations: Connect Helcim with various third-party apps and services for a streamlined workflow, including accounting software, marketing tools, and shipping platforms.
API Access: Developers can leverage the Helcim API to integrate functionalities into custom applications.
Security Features: Industry-standard security measures protect customer data and financial information, ensuring PCI compliance.

Approach to Common Challenges

Inventory Management Headaches: Overcome stockouts and overstocking with Helcim's omnichannel inventory tracking across physical and online stores. Gain real-time insights and optimize purchasing decisions.
Limited Mobility and Scalability: Run your business from anywhere with Helcim's mobile POS app and virtual terminal. Its adaptable pricing scales with your business growth, avoiding unnecessary expenses.
Cumbersome Payment Processing: Accept diverse payment methods seamlessly with Helcim, including credit cards, debit cards, ACH transfers, and contactless payments. No need for multiple providers or complex setups.
Inefficient Customer Engagement: Build customer loyalty with Helcim's built-in features like loyalty programs and customer profiles. Personalize shopping experiences and encourage repeat business.
Data Silos and Fragmented Workflow: Connect Helcim with your existing business tools using integrations. Streamline operations and eliminate manual data entry, saving time and effort.
Security Concerns and Compliance: Helcim prioritizes data security with industry-standard measures and PCI compliance. Ensure peace of mind knowing your customer and financial information is protected.
Limited Reporting and Business Insights: Make data-driven decisions with Helcim's comprehensive reporting and analytics suite. Track sales performance, inventory levels, and customer trends to identify opportunities and optimize strategies.

Cost Of Ownership

Frequently asked questions regarding Helcim pricing include:

Q: Is there a monthly fee for using Helcim?
A: No, Helcim has no monthly fees, making it attractive for budget-conscious businesses. This eliminates recurring costs, allowing you to focus on transaction processing fees.
Q: What are the transaction processing fees like?
A: Helcim uses a transparent interchange-plus pricing model, meaning you pay the wholesale processing rate set by card networks like Visa and Mastercard, plus a fixed markup from Helcim. The exact rate depends on the card type and transaction method (in-person vs. online), but typically ranges from 2.68% + 8¢ to 2.95% + 30¢ per transaction. This approach provides clarity and avoids hidden fees.
Q: Are there any additional costs to consider?
A: While the core POS system and basic features are free, additional costs might arise depending on your needs. For example, the Helcim Card Reader has a one-time fee of $109, and some third-party app integrations might have monthly charges. Carefully evaluate your requirements and factor in potential add-on costs before making a decision.

Limitations

Notable limitations of Helcim include:

Potentially higher fees for low-volume businesses: While competitive for high-volume merchants, fees may be less economical for those processing fewer transactions.
Limited hardware options: Helcim offers a single card reader, potentially restricting flexibility for businesses with specific hardware needs.
Narrow integration ecosystem: While compatible with popular tools, integration options are somewhat limited compared to competitors.
Occasional technical glitches: Users have reported occasional bugs or platform issues that can disrupt operations.
Learning curve for complex features: Beginners may find the extensive feature set overwhelming, requiring a steeper learning curve.

Suite Support

Email: [email protected].

Phone: (877) 643-5246.

Training: Search for a topic in the support center.

Tickets: Not mentioned.

FAQ

Frequently asked questions regarding Helcim include:

Q: Is Helcim suitable for my industry?
A: While not industry-specific, Helcim caters well to various small and medium-sized businesses. Retailers benefit from inventory management, restaurants appreciate table management, and service-based businesses utilize appointment scheduling. Its core functionalities adapt to diverse needs.
Q: How does Helcim compare to competitors in terms of features?
A: Helcim offers core POS features like inventory management, customer profiles, and reporting. Compared to some competitors, it might lack advanced features for complex retail needs. However, its focus on usability and affordability positions it well for startups and businesses prioritizing ease of use.
Q: How secure is Helcim's platform?
A: Helcim prioritizes data security with industry-standard measures like PCI compliance and encryption. They safeguard customer and financial information, giving users peace of mind. Regular security audits and updates ensure ongoing protection.
Q: Does Helcim integrate with other business tools?
A: Yes, Helcim offers integrations with various third-party apps and services, including accounting software, marketing tools, and shipping platforms. This streamlines workflows and eliminates manual data entry, saving time and effort.
Q: What kind of customer support does Helcim offer?
A: Helcim provides support via phone, email, and live chat. While some users report occasional wait times, overall satisfaction with the support team is positive. They assist with troubleshooting, setup, and general inquiries.
Q: How easy is it to set up and use Helcim?
A: Helcim's user-friendly interface and mobile accessibility make setup and use relatively easy. They offer helpful resources and guides, and the intuitive design minimizes the learning curve. This is particularly beneficial for non-technical users.