Hemlane Reviews & Pricing

by Hemlane | Founded 2015, San Francisco, CA

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What is Hemlane?

Industry Specialties: Real Estate

Hemlane helps owners, agents, managers and tenants manage properties in the long run. Users can advertise properties, automate communication, access credit reports and store contracts. It provides applicant tracking, tenant screening, lease management, online rent and financials, and property maintenance. Customers can choose from three pricing options and take advantage of a one-month free trial.

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User Sentiment

Based on 252 reviews:

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Product Screenshots and Videos

Hemlane Pricing

Based on our most recent analysis, Hemlane pricing starts at $30 (Monthly).

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Starting From: $30
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Hemlane is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Hemlane:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Hemlane Benefits and Insights

Why use Hemlane?

Key differentiators & advantages of Hemlane

Simplify Administration: Manage marketing, leasing, renting and maintenance workflows from a unified platform.
Streamline Maintenance: Specify service providers for each task and automatically issue work orders whenever tenants put in requests.
Reach More Prospects: Advertise properties on popular listing channels by designing a website and using a channel manager.
Local Support: Owners can connect with local and licensed property managers for assistance during turnovers, showings, move-ins, setting rent and inspections.
Find Reliable Tenants: Check every prospect’s credit and background score through TransUnion. Receive intelligent insights based on reports.
Improve Tenant Experience: Allow tenants to pay rent, view leases and issue maintenance work orders digitally. Set up automatic payments and track work progress.

Industry Expertise

Serves single landlords and property managers with a medium portfolio.

Hemlane Reviews

Average customer reviews & user sentiment summary for Hemlane:

252 reviews

97%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Hemlane reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Rent Collection: Hemlane automates rent collection, late fees, and payment tracking, simplifying the process for both landlords and tenants.
Comprehensive Tenant Screening: The platform offers thorough tenant screening, including credit, criminal, and eviction history checks, to help landlords select reliable tenants.
Efficient Maintenance Management: Hemlane facilitates maintenance requests, allowing tenants to submit requests online and landlords to track progress and communicate with vendors.
Financial Tracking and Reporting: The platform provides tools for tracking income and expenses, generating reports, and exporting data for tax purposes.
Marketing and Leasing Tools: Hemlane assists with marketing rental properties, listing them on popular rental websites, and managing tenant inquiries and applications.

Cons

Limited Functionality for Property Managers: Hemlane's software may not be robust enough for professional property managers due to limitations in accounting features, reporting capabilities, and work order management tools.
Customer Service Issues: Some users have reported challenges in reaching Hemlane's customer support, experiencing long wait times and difficulties getting timely assistance.
Pricing Structure: The platform's pricing structure, which includes per-unit fees and potential add-on costs, can become expensive for landlords with larger portfolios, especially when compared to competitors with more straightforward pricing models.

Researcher's Summary:

Over the past year, Hemlane has garnered a reputation for streamlining rental management, but it's not without its quirks. Users frequently praise its comprehensive suite of features, particularly tenant screening, online rent collection, and maintenance management tools, which significantly reduce the time and effort involved in property oversight. The platform's user-friendly interface and intuitive design make it accessible even for those with limited tech experience. However, some users have expressed concerns about occasional customer support delays and limited customization options for certain features.

Hemlane distinguishes itself by offering a hybrid approach that combines technology with human support. Users can opt for a DIY approach or leverage Hemlane's network of local agents for tasks like property showings and tenant placement. This flexibility caters to a wide range of landlords, from hands-on individuals to those seeking a more hands-off experience. While Hemlane may not be the most budget-friendly option on the market, its comprehensive features and hybrid model make it a compelling choice for landlords with multiple properties or those seeking to streamline their rental management processes. Keep in mind that the online landscape is constantly evolving, so it's always a good idea to check the latest reviews and updates before making a decision.

Key Features

Marketing: Increase virtual visibility of portfolios and maximize lead conversion using these tools.
- Listing Syndication: Advertise properties on more than 30 rental websites and track which sources provide the most qualified leads.
- Listing Management: Make changes to property details, pricing and availability from the dashboard, which will reflect on every website. Prepare for turnover based on upcoming vacancy notifications.
- Professional Website: Design and devise professional listing websites to attract renters and promote business brands.
Applicant Management: Streamline the application process with the following:
- Rental Showings: Screen and hire local licensed agents for property showings. Pre-screen prospects, send reminders and follow up on them.
- Tenant Leads: Track the contact information and qualifications of every prospect. Follow up with leads using custom emails or phone calls to push conversion.
- Application Form: Provide prospects with free application forms and receive self-declared information about conviction and eviction history, pets, parking requirements, contact details and employment history.
Tenant Screening: Find the most suitable tenants through a comprehensive screening of credit report and score and background check for criminal or eviction history. Share information with tenants to maintain transparency. Choose the best tenant according to intelligent recommendations.
Leases: Receive reminders about lease renewals and notify managers and owners about tenants’ subsequent actions. Store unlimited documents, leases and inspection photos, along with communications with tenants and prospects, in a cloud-based location for easy review during leasing.
Payments: Add and verify unlimited bank accounts and accept rental payments via ACH transfers, credit and debit cards. Send automatic requests for late fees as per lease agreements. Track income and expenses through manual entries, documents and receipts.
Maintenance Repairs: Streamline communications with a 24/7 US-based team receiving maintenance requests, coupled with photos and video documentation. Manage contact information of local professionals, assign work orders when needed and update tenants on work status from the dashboard.

Limitations

At the time of this review, these are the limitations according to user feedback:

No mobile apps.
Doesn’t connect with accounting modules.
Lacks reporting capabilities.

Suite Support

The vendor website catalogs blogs and ebooks about the industry's state laws and fair practices, along with checklists and worksheets for a smooth onboarding. It also offers highlights and case studies of top-listed properties.

Email: Not listed.

Phone: (415) 417-0314.

Training: The Hemlane Academy offers in-depth articles and videos on onboarding, marketing, tenant screening, finances and maintenance. Additionally, join a congregation of owners and managers to discuss proven property management tactics.

Tickets: Submit a request through the vendor’s support center.