RMS Cloud Reviews & Pricing

by RMS | Founded 1983, Melbourne, Australia

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Overview Pricing Benefits Reviews Features

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What is RMS Cloud?

Industry Specialties: Hospitality

RMS is a cloud-based property and reservation management system that provides flexible and scalable offerings to the hospitality industry. It is designed for users to manage real time online bookings from across the world and is accessible from any device. It is fully integrated with the global distribution, allowing multi-properties to distribute inventory in multiple sites.

It provides direct connections to OTAs, facilitating commission-free booking while maximizing revenue.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 351 reviews:

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RMS Cloud Pricing

Based on our most recent analysis, RMS Cloud pricing starts at $55 (Monthly).

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Starting From: $55
Pricing Model: Monthly
Free Trial: No

Training Resources

RMS Cloud is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for RMS Cloud:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

RMS Cloud Benefits and Insights

Why use RMS Cloud?

Key differentiators & advantages of RMS Cloud

Streamline Operations: Consolidate portfolio data into a centralized, cloud-based platform. Access information from anywhere, market inventory across channels and track operations from a unified dashboard.
Fill Vacancies Faster: Improve portfolio visibility by marketing units on multiple OTAs, ILS and GDS and manage every listing with a few clicks. Connects with more than 100 popular listing channels and offers a reservation engine to take direct bookings.
Contactless Guest Experience: Guests can manage every aspect of their reservation and sign declaration forms to meet government compliance through individual portals. Integrate with third-party software for smart locks, key exchange systems, visitor management modules and more.
Improve Business Decisions: Managers can make data-driven decisions using an interactive dashboard to track personalized metrics. Offers customizable dashboard templates for operations, finances and marketing.
Save Resources: Reduce time spent on routine tasks like calendar syncing, transaction recording, invoicing, price fluctuation and more using automation. Avoid costs for third-party bookings using a native booking engine.
Ensure Accountability: Offer team members individual portals and manage access levels based on user roles. Record every tracked change to promote accountability. Serves as a central repository of business interactions with guests and staff for quick year-end audits.
Custom Integrations: Use an open API to connect with business-specific software and create well-connected stacks. Offers an integration marketplace for adding external partnered software.

Industry Expertise

Serves property management businesses handling hotels, motels, student and defense housing, service apartments, campgrounds, shopping centers, and day spas.

RMS Cloud Reviews

Based on our most recent analysis, RMS Cloud reviews indicate a 'great' User Satisfaction Rating of 88% based on 351 user reviews from 2 recognized software review sites.

351 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of RMS Cloud reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User Friendly: RMS Cloud offers an easy-to-use interface, according to 74% of reviews on ease of use.
All-in-One Property Management: It consolidates every major workflow of a property management business in a unified platform, according to 81% of reviews on this aspect.
Financial Reporting: Every user that mentioned reporting said the system provides a comparatively more robust module than its competitors.
Support: 77% of users reviewing the support suite said the vendor offers quick and helpful responses to queries.

Cons

Knowledge: There’s a lack of training material and support guides for self-guided issue resolutions, according to 62% of reviews on the knowledge base.
Customizations: 70% of reviews on this aspect mentioned that it’s tough to customize the platform without in-depth technical expertise.

Researcher's Summary:

RMS Cloud is an end-to-end platform that specializes in property management in the hospitality industry. According to reviews, it has an easy-to-use UI and helps streamline marketing, booking, payment, communication and accounting workflows from a unified platform. The vendor is also known for providing quick and helpful support.

However, the solution only offers phone support. It has a limited knowledge base of training materials, and platform configurations require technical expertise. In conclusion, RMS Cloud can be less efficient for not-so-tech-savvy single landlords but is ideal for growing hotel and property management businesses and enterprises.

Key Features

Dashboards: Manage in-house and backend operations with flexible dashboards and customizable widgets. Create and extract customized reports using a responsive report writer while boosting business intelligence with a 3D report engine.
Guest Rewards: Offer guests customized loyalty programs like redeeming points for future visits. Guests can accumulate points for every visit and redeem them as discounts.
- SMS Marketing: Send targeted messages, special offers, booking confirmations, upcoming events and more.
- Electronic Direct Mail (EDM): Target specific audiences with relevant information by analyzing guest databases.
Guest Experience: Access multiple benefits with unique module types and keep the customers engaged.
- Triggered Correspondence Tool: Communicate with customers by sending automated messages during and after stays to boost engagement, enhance marketing and operations.
- Targeted EDM: Create user-friendly email templates or professional campaigns using drag-and-drop elements like images, buttons, texts and links.
- Guest Portal: Book, track, manage bookings, check-in, check-out and make secure payments.
Rate Manager: Avail flexible rate packages, discounts and seasonal tariffs for customers to book online. Use tools and marketing modules to promote rates, engaging a wider audience.
Dynamic Pricing Engine: Fix and adjust rates based on the current market’s supply and demand. Automatically update rates according to the number of occupancies and distribute across websites, front-office, the GDS and third-party travel agents in real time.
Book Now: Make reservations with a customized booking process. Upload, maintain rates and availability of rooms. Block selected rooms after booking confirmation.
Point of Sale System (POS): Gain complete control over inventory, real-time reports, reporting, costing and reservations from a central system in the cloud.
Owner Portal: Access complete information on the unit’s availability, track ongoing and upcoming bookings, print end of the month billing statements and make reservations from a centralized system.
Staff Portal: Check staff productivity in real time. Set a timer for each task and track how long it takes to complete. Mark the status complete and send updates to the system.
Trust Accounting: Manage and maintain funds like transactions and expenses between property managers and owners. Access complete owner details and transaction reports using the booking chart.

Limitations

At the time of this review, these are the limitations according to user feedback:

Owner accounting needs improvement.
Lacks integration with products like Google Data Studio.

Suite Support

The vendor offers services and individual request assistance to tackle system configuration and customization challenges, common troubleshooting, dashboard creation, compliance, security policies and more.

Email: Not specified.

Phone: 03 8256 9622.

Training: Remote, onsite and office training available. Contact [email protected] for more details. In addition to training, the vendor conducts webinars throughout the year. Access the Support Hub for information related to referral programs and workshops.

Tickets: Sign in to the Support Hub to log a service request or check system status.