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What is Tenant Cloud?

Industry Specialties: Real Estate

TenantCloud is a cloud-based software that allows landlords to receive rent online, screen and create applications, and manage maintenance requests. It offers tenant management, accounting, a free listing website, automatic invoicing and property analysis reports. It has free, standard and advanced packages.

Payment tracking, rental agreements signature, cloud storage, and communication with tenants, owners and professionals are some of its notable attributes.
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#13

Tenant Cloud is ranked #13 in the Property Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Tenant Cloud Pricing

Based on our most recent analysis, Tenant Cloud pricing starts at $16 (Monthly).

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Price
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Starting From
$15.60
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

Tenant Cloud is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Tenant Cloud:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Tenant Cloud Benefits and Insights

Why use Tenant Cloud?

Key differentiators & advantages of Tenant Cloud

  • Manage Everything From a Unified Platform: Track and manage every marketing, leasing, maintenance and accounting workflow from a centralized dashboard. 
  • Increase Brand Visibility: Design branded websites using a library of customizable templates and take bookings and applications directly from the website. Offers a native channel manager to syndicate property availability, pricing and description across multiple ILS. 
  • Seamless Online Transactions: Digitize every business transaction and automatically record items in specified ledgers by integrating with Stripe or Dwolla. Handle rent payments, work order invoices, late fees, refunds, discounts and more. 
  • Efficient Lead Tracking: Leverage partnership with Rentler to access a database of premium leads. Provides a basic CRM module to track lead journeys, answer queries, send invitations and receive applications. 
  • Streamline Workflows: Onboard teams and manage access levels and permissions according to the user role. Assign tasks to team members, create reminders and track changes. 
  • Promote Accountability: Create a central repository of business interactions with owners, tenants and vendors through in-app messaging and emails. Solve issues, promote accountability and perform quick audits using the database. 

Industry Expertise

Serves single landlords and property managers handling residential and vacation rentals.

Tenant Cloud Reviews

Average customer reviews & user sentiment summary for Tenant Cloud:

User satisfaction level icon: great

193 reviews

83%

of users would recommend this product

Tenant Cloud has a 'great' User Satisfaction Rating of 83% when considering 193 user reviews from 3 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Tenant Cloud reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Pricing: It offers a free starter plan, and the paid plans are economical compared to competitors, according to 81% of reviews on product pricing.
  • All-in-One Property Management: According to 93% of reviews on this aspect, the platform can handle every facet of property management and helps consolidate diverse operations.
  • Templates Library: Offers a rich templates library for emails, leases and other documents, according to 70% of reviews on templates.
  • Mobility: 89% of customers discussing this aspect said it’s easy for management and residents to access the platform via mobile apps.
  • Training: The vendor offers useful how-to guides and step-by-step tutorials, according to 82% of reviews on the knowledge base.

Cons

  • Unintuitive UI: It’s difficult to navigate chat notifications, application alerts and more, according to 65% of reviews on user experience.
  • Mixed Portfolio: All the reviews on this element mentioned that it lacks features for managing commercial properties and homeowner’s associations.
  • Automation: It doesn’t provide automation in key areas like double-entry accounting, invoice reading, autofills, assigning vendors for recurring tasks and more, according to 90% of reviews on this feature.

Researcher's Summary:

TenantCloud is an all-in-one solution that can handle unit marketing on multiple ILS, screening and leasing prospects, maintenance work orders, online payment and reporting. Reviews identified its templates library, mobile apps and training material as noteworthy features.

However, it’s suited only for residential properties. The vendor doesn’t provide advanced features like intelligent automation, trust accounting and smart maintenance offered by competitors at the same price range as TenantCloud’s premium plan. It’s a good option for single landlords and small property managers but can bog down operations for businesses with more than 30 units.

Key Features

  • Online Payment: Collect rent via online payment as well as credit and debit cards. Motivate tenants to pay rent on time by setting up late fees, as well as grace periods. Tenants can opt for recurring payments via auto pay. 
  • Accounting: Store, sort and retrieve all property transactions, balances, invoices and receipts. Track deposits, credit refunds and maintenance charges. Export data whenever required and maintain professional financial records. 
  • Maintenance Requests: Submit and schedule maintenance requests. Keep track of expenses, materials used and work status. Tenants can attach pictures and videos to their requests to better explain their problems. 
  • Rental Application: Share listings online, choose required documents and receive applications and fees directly. View prospective tenants using built-in lead tracking tools and invite them to apply. 
  • Online Leases: Create property lease and rental agreements with a few clicks and invite tenants to e-sign documents., Customize and renew documents with new tenant additions. Save time in designing lease agreements with pre-loaded, customizable templates. 
  • Tenant Screening: Run tenant screening tests directly on demand through partnership with TransUnion. A screening report contains a background check, credit score check and National Eviction Records search. 
  • On-Demand Reports: Generate comprehensive reports — add or remove different metrics and filters to access specific insights as needed. 
  • Mobility: Compatible with desktops and laptops; also available for both Android and iOS mobile devices. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Can’t upload or extract accounting data via spreadsheets. 
  •  Mobile apps don't support voice calls. 
  •  Doesn’t offer accounting and QuickBooks integration with the free pricing plan. 
  •  Not suitable for commercial property management. 
  •  Can’t add expenses and invoices in bulk. 
  •  Adding new units requires extensive manual data entry. 

Suite Support

mail_outlineEmail: Not mentioned.
phonePhone: 1-888-364-7408, Monday through Friday, 9 a.m. — 5 p.m. CST.
schoolTraining: The help center offers video tutorials, FAQs and a wide range of articles for landlords, tenants, pro users and owners to peruse.
local_offerTickets: Log in to raise a ticket. Estimated response times are within two business days, according to the vendor’s website.
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