iCIMS Reviews & Pricing

by iCIMS | Founded 1999, Holmdel, NJ

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Overview Pricing Benefits Reviews Features

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What is iCIMS?

Industry Specialties: Serves all industries

ICIMS is a cloud-based, three-product recruitment suite that can be used together or separately and can integrate with current HR or ATS. It’s designed to help medium to large businesses attract and hire talented candidates for open positions within their organization.

Assisting with every step, from screening applicants to onboarding new employees, it’s able to streamline the recruiting process from start to finish. A user-friendly interface enhances users’ ability to expand their team with the best talent and makes it easy for candidates to find and apply for open positions.

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User Sentiment

Based on 1425 reviews:

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Product Screenshots and Videos

iCIMS Pricing

Based on our most recent analysis, iCIMS pricing starts at $5,000 (Monthly, Quote-based).

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Starting From: $5,000
Pricing Model: Monthly, Quote-based
Free Trial: No

Training Resources

iCIMS is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for iCIMS:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

iCIMS Benefits and Insights

Why use iCIMS?

Key differentiators & advantages of iCIMS

Collaborate Effectively: Document candidate information and share it with the team for a more collaborative review of candidates. Track metrics such as source of hire, time to fill and cost per hire, giving the team a high-level overview of the hiring process.
Improve Recruiting: By leveraging data and recruiting metrics, the system provides insights into the entire recruiting process. This allows recruiters and HR managers to recognize the process’ shortcomings and make changes to improve the process.
Boost ROI: Track which sources candidates come from, enabling businesses to target their recruitment marketing tactics towards platforms that will yield the best results.
Scalable: ICIMS can scale with the growth of a company, making it an excellent long-term solution for growing businesses looking to add new team members.
Maintain Consistent Branding: Access customizable templates to design career sites with branding that aligns with the organization’s website.

Industry Expertise

Internet Collaborative Information Management Systems, better known as iCIMS, is an award-winning company that provides HR products for businesses in all industries. Recognized by Gartner as a representative vendor for talent acquisition and holding a spot on the Inc. 500 for 12 consecutive years, iCIMS is well known for the HR solutions it offers.

iCIMS Reviews

Average customer reviews & user sentiment summary for iCIMS:

1425 reviews

83%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of iCIMS reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Reporting: The reporting feature is incredibly robust and provides valuable recruiting insights, according to 87% of users.
UE: According to 90% of users who reviewed this pro, the system is easy to navigate and a friendly user experience comes once users are trained up.
Support: About 95% of users who mentioned this pro said customer support is very friendly, helpful and responsive.
Customization: Regarding this feature, approximately 94% of users said that customizations allow users to adapt the system to their needs.
Functionality: According to 80% of users who reviewed this, the system is equipped with robust functionality that can manage the entire recruiting process.

Cons

Implementation: Implementation can be complex because there’s a learning curve, according to 67% of users.
Resume Management: According to 100% of users who reviewed this con, the resume management feature poses frequent issues and isn’t the best solution on the market.

Researcher's Summary:

ICIMS is a top-rated recruitment system - with satisfied customers, only two ‘cons’ were identified versus five ‘pros’ throughout the review synopsis process. While reporting was reviewed as highly robust, some users complained that custom reports were difficult to create. The system comes with intuitive navigation and top-notch support, but users said customizations can be difficult to manage without prior IT experience and a couple of reviewers mentioned that there are some core recruiting processes that are left out in terms of functionality.

Key Features

Google Integrations: Connect with candidates directly through Google. ICIMS connects through the popular search engine, reducing costs and improving the overall applicant experience.
White Labeling: The system supports branding all communication with candidates. Users can also import information from their social media and upload resumes using Google Drive, Dropbox or OneDrive.
Job Posting: Post unlimited jobs across a variety of job boards. One-click posting allows recruiters to easily post jobs on multiple sites to find the best candidates.
Mobile: With the Advanced Communications Suite, recruiters can leverage the benefits of text messaging, live chat and artificial intelligence. This feature allows users to consolidate all communications in one place.
Onboarding: By storing and tracking forms, iCIMS Recruit can automate onboarding. The system also assists with completing I-9’s and e-verify submissions for new hires.
Reporting and Analytics: By providing 360-degree visibility into the recruitment and hiring process, it gives users insights into what processes are working well for the organization and which processes can be improved.

Limitations

Some of iCIMS’ limitations include additional costs and a lack of sorting capabilities. Before making a final selection on which software to implement, it will be important to consider these limitations, which are listed below:

Installation and integration costs for iCIMS is very high compared to its peers
Doesn't have the functionality needed to separate passive candidates from active candidates
The solution doesn't offer a mechanism to correct anything once it's posted
Users cannot conduct automated reference checks to cut down the time to check references
The solution lacks a video interviewing feature

Suite Support

Support is available 24 hours a day, five days per week. That window runs from 9:00 p.m. Sunday to 9:00 p.m. Friday, except on major U.S. and U.K. holidays. Support options such as the ticket submission form, knowledge base and iCIMS community can be found on the iCare section of the company’s website.

Email: The email support address is [email protected].

Phone: Support experts are available from Sunday at 9 a.m. until Friday at 9 p.m. Users can locate a support phone number by logging into their account.

Training: In addition to a repository of support resources on the support site, iCIMS offers live training taught by members of the vendor’s expert training team. Users can access web-based training sessions that follow a structured learning path. These courses cover a variety of aspects of the platform and are available 24/7. The vendor also offers FastTrack training, which allows users to attend a two-day training program held at the vendor’s headquarters.

Tickets: Users can submit a case for support assistance directly through iCIMS’ care site.

Cost of Ownership

License/Subscription Cost	Subscription-based pricing model Pricing is based on the number of users, number of products and integration with any iCIMS partners
Maintenance Cost	Included in the subscription fee Users can access web-based and phone support five days a week, as well as support via the support site
Installation/Implementation Cost	Users ust pay a one-time setup fee in addition to the subscription fee A dedicated implementation team ensures succcessful roll-out across the organization
Customization Cost	Cost varies depending on the applications adn modules added Provides access to flexible options for customization, which can be done by the users directly or with the help of an iCIMS team
Data Migration Cost/Change Management/Upfront Switching Cost	Cost is based on the amount of data to be migrated, consolidated and validated, plus tthe complexity and availability of migration tools
Recurring/Renewal Costs	Cost is included in the subscription fee