Chrome Remote Desktop Reviews & Pricing

by Google | Founded 1998, Menlo Park, California

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What is Chrome Remote Desktop?

Industry Specialties: Serves all industries.

Chrome Remote Desktop is a versatile software solution that facilitates remote access to computers, enabling users to control their devices from virtually anywhere. This tool is particularly well-suited for individuals and businesses that require seamless remote support, telecommuting capabilities, or access to files and applications on their home or office computers while on the go. Its user-friendly interface and straightforward setup make it accessible to both tech-savvy users and those less familiar with remote access technologies.

Key benefits of Chrome Remote Desktop include its robust security features, cross-platform compatibility, and the ability to provide remote assistance without complex configurations. Popular features include screen sharing, file transfer, and multi-monitor support, which enhance productivity and collaboration. Users often praise its reliability and ease of use, noting that it performs well even with limited bandwidth.

In comparison to similar products, Chrome Remote Desktop is often highlighted for its simplicity and cost-effectiveness. While specific pricing details are not readily available, users are encouraged to contact SelectHub for a personalized pricing quote based on their unique requirements. This ensures they receive the most accurate and relevant information tailored to their needs.

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User Sentiment i

Based on 28 reviews:

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#2

Chrome Remote Desktop is ranked #2 in the Help Desk Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Chrome Remote Desktop Pricing

Based on our most recent analysis, Chrome Remote Desktop pricing starts at $0 (Free).

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Starting From: $0
Pricing Model: Free
Free Trial: No

Training Resources

Chrome Remote Desktop is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Chrome Remote Desktop:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Chrome Remote Desktop Benefits and Insights

Why use Chrome Remote Desktop?

Key differentiators & advantages of Chrome Remote Desktop

Seamless Access: Chrome Remote Desktop allows you to access your computer from anywhere, ensuring you can work on important files and applications even when you're away from your desk.
Enhanced Security: The software uses advanced encryption protocols to protect your data during remote sessions, providing peace of mind that your information remains secure.
Cross-Platform Compatibility: Whether you're using Windows, macOS, Linux, or Chrome OS, Chrome Remote Desktop supports multiple operating systems, making it versatile for diverse IT environments.
Cost-Effective Solution: As a free tool, Chrome Remote Desktop offers robust remote access capabilities without the need for expensive software licenses or subscriptions.
Easy Setup: The straightforward installation process means you can quickly configure remote access without needing extensive technical knowledge, saving time and reducing frustration.
Uninterrupted Workflow: By enabling remote access to your work computer, you can maintain productivity during travel, emergencies, or when working from home.
Collaboration Facilitation: Share your screen with colleagues or clients effortlessly, making it easier to collaborate on projects, provide technical support, or conduct virtual meetings.
Resource Optimization: Access powerful desktop applications and resources from less powerful devices, optimizing the use of available hardware and reducing the need for high-end equipment.
Minimal Latency: Experience smooth and responsive remote sessions with minimal lag, ensuring that your remote work feels almost as seamless as working directly on the host machine.
Regular Updates: Benefit from continuous improvements and new features through regular updates from Google, ensuring the software remains reliable and up-to-date.

Industry Expertise

Chrome Remote Desktop is a free and accessible solution ideal for individuals or small businesses requiring primary remote access. It is best suited for those who need basic remote access, such as accessing files or running programs from another location, and for providing remote support to others. However, it may not be suitable for users needing advanced features like file transfers, administrative controls, or those managing large IT infrastructures.

Chrome Remote Desktop Reviews

Average customer reviews & user sentiment summary for Chrome Remote Desktop:

28 reviews

89%

of users would recommend this product

Chrome Remote Desktop has a 'great' User Satisfaction Rating of 89% when considering 28 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Chrome Remote Desktop reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simple Setup: Chrome Remote Desktop is praised for its straightforward setup process, which can be completed quickly without any special technical expertise.
Cost-Effective Solution: Chrome Remote Desktop is free to use, making it a budget-friendly choice for businesses of all sizes.
Cross-Platform Compatibility: The software works seamlessly across various operating systems, including Windows, macOS, Linux, and Chromebooks, ensuring accessibility for a wide range of users and devices.
Seamless Integration with Google: Chrome Remote Desktop leverages the convenience of Google accounts and the Chrome browser, simplifying access and management for users already familiar with Google's ecosystem.
Reliable Performance: Users generally report a positive experience with Chrome Remote Desktop's speed and responsiveness, especially when using a stable internet connection.

Cons

Limited File Transfer: Chrome Remote Desktop lacks a drag-and-drop feature for file transfers, requiring a cumbersome process of uploading and downloading files, impacting efficiency for businesses that frequently exchange files.
No Built-in Chat: The absence of a built-in chat feature hinders real-time communication with the remote user, making it difficult to exchange information or instructions efficiently, a crucial aspect of remote troubleshooting or collaboration.
Lack of Multi-Session Handling: Chrome Remote Desktop only allows one active session at a time, limiting IT professionals or users who need to access and manage multiple devices simultaneously, a common requirement in business environments.
Session Timeout: The 30-minute session timeout, requiring re-authentication, disrupts workflow and can be frustrating for users, especially during extended tasks or presentations.

Researcher's Summary:

Is Chrome Remote Desktop the key to unlocking seamless remote access, or does it leave users feeling a bit left out? User reviews from the last year reveal a mixed bag, with Chrome Remote Desktop emerging as a capable yet barebones tool. Users consistently applaud its simplicity and affordability. Setting it up is as easy as pie, requiring only a Google account and the Chrome browser – no need to wrestle with complicated installations. This straightforward approach makes it a godsend for folks who aren't tech-savvy, allowing them to quickly establish remote connections. And let's not forget the price tag – completely free! This makes it a winner for budget-conscious individuals or small businesses dipping their toes into the remote access pool.

However, Chrome Remote Desktop isn't without its shortcomings. The lack of built-in chat is a head-scratcher, forcing users to rely on external communication methods during remote sessions. The browser dependency is another sticking point, potentially alienating users who prefer other browsers like Firefox or Safari. While Chrome Remote Desktop excels at basic remote access, its limitations become apparent in more demanding scenarios. The absence of drag-and-drop file transfer, for instance, can be a real drag, compelling users to resort to cumbersome manual uploads and downloads. Similarly, the lack of robust session management features makes it less than ideal for professional IT support environments where multiple simultaneous connections and multi-monitor setups are the norm.

In a nutshell, Chrome Remote Desktop is a solid choice for users seeking a no-frills, free-of-charge remote access solution. It's perfect for occasional use, providing a lifeline for remote workers, assisting friends and family with tech troubles, or accessing your own devices on the go. However, its lack of advanced features may leave professionals and power users yearning for more.

Key Features

Notable Chrome Remote Desktop features include:

Cross-Platform Compatibility: Access and control your computer from any device, whether it's a Windows, macOS, Linux, iOS, or Android system.
Easy Setup: Quickly install and configure the Chrome Remote Desktop extension from the Chrome Web Store, with no need for complex network configurations.
Secure Connections: Utilizes the latest open web technologies, including WebRTC, to ensure secure and encrypted connections between devices.
Unattended Access: Set up remote access to your computer even when you are not physically present, allowing for 24/7 availability.
Multi-Monitor Support: Seamlessly switch between multiple monitors connected to the remote computer, enhancing productivity for complex tasks.
File Transfer: Easily transfer files between the local and remote devices, streamlining workflows and reducing the need for third-party file-sharing services.
Clipboard Synchronization: Copy and paste text and images between the local and remote devices, making it easier to share information and resources.
Remote Assistance: Provide or receive technical support by sharing your screen with another user, facilitating troubleshooting and collaboration.
Session Management: Manage multiple remote sessions simultaneously, allowing for efficient multitasking and oversight of various systems.
Performance Optimization: Automatically adjusts the quality of the remote session based on network conditions to ensure a smooth and responsive experience.
Customizable Shortcuts: Create and use keyboard shortcuts to perform common tasks quickly, enhancing the efficiency of remote operations.
Integration with Google Account: Leverage your existing Google account for authentication and access management, simplifying the login process.
Free to Use: Chrome Remote Desktop is available at no cost, providing a robust remote access solution without the need for a subscription or additional fees.