HubSpot Sales Reviews & Pricing

by HubSpot | Founded 2006, Cambridge, MA

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What is HubSpot Sales?

Industry Specialties: Serves all industries

HubSpot Sales Hub is an all-around CRM solution that delivers numerous features, including contact management, email tracking, meeting scheduling and pipeline management. Its automation capabilities help sales teams focus on high-value activities.

Key aspects include lead scoring, email communication, custom reports, and integration with HubSpot's marketing and service hubs. Recent updates have introduced AI-powered tools for more efficient sales forecasting and lead scoring.

It’s particularly beneficial for small to medium-sized businesses, though it scales well for larger enterprises. HubSpot Sales Hub offers tiered pricing to suit different business needs. The Starter plan begins at $20 per month, while Professional and Enterprise plans offer more advanced features at higher price points. A free version with basic CRM functionality is also available.

Users praise HubSpot Sales Hub for its user-friendly interface and integration capabilities. However, some find the learning curve steep for advanced features and mention that customization options can be limited in lower-tier plans.

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User Sentiment i

Based on 12800 reviews:

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#4

HubSpot Sales is ranked #4 on the top 10 CRM Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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HubSpot Sales Pricing

Based on our most recent analysis, HubSpot Sales pricing starts at $15 (Per User, Monthly).

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Starting From: $15
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

HubSpot Sales is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for HubSpot Sales:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

HubSpot Sales Benefits and Insights

Why use HubSpot Sales?

Key differentiators & advantages of HubSpot Sales

Improve Client Interactions: HubSpot Sales offers features like caller identification to display contact details for incoming calls, the ability to upload and store recorded voicemail messages, and the option to record calls with prospects to capture their requirements and preferences.
Tailor Your Workflow with Custom Apps: In our assessment, HubSpot scored a perfect 100 for its custom app capabilities. It lets you easily build tailored applications, configure validation rules, add custom objects and define calculated fields.
Organize and Manage Events Effortlessly: It provides event tracking to create detailed event records, manage participant registrations and automate the distribution of invitations, confirmations and follow-up communications.
Generate Invoices Easily: HubSpot Sales earned a score of 100 in our rankings for simplifying invoice creation. It offers standard templates and the ability to generate invoices directly from contact, company, opportunity or quote records within the system.
Connect All Your Tools in One Place: In our analysis, HubSpot ranked the best for integrations and extensibility. You can seamlessly connect with popular content management systems (like WordPress and Squarespace), messaging platforms (like WhatsApp and Facebook Messenger), and business intelligence tools (like Microsoft Power BI and Tableau).
Boost Teamwork with a Shared Workspace: The platform comes with a team inbox or shared workspace that combines messages from various channels, including emails, social media and live chat, into a unified interface.

Industry Expertise

Hubspot caters to agencies, nonprofits and startups across industries such as consumer services, eCommerce, finance, healthcare, manufacturing, education, professional services, real estate and software.

HubSpot Sales Reviews

Average customer reviews & user sentiment summary for HubSpot Sales:

12800 reviews

88%

of users would recommend this product

HubSpot Sales has a 'great' User Satisfaction Rating of 88% when considering 12800 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of HubSpot Sales reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of Use: Users praised the platform's straightforward navigation and user-friendly features.
Customer Support: Reviewers appreciated the prompt and helpful assistance available when issues arise.
Learning Resources: An active community and extensive support materials, including tutorials, guides and forums, aid users in mastering the platform.
Team Collaboration: Sales Hub promotes seamless communication and information sharing among team members with its collaborative features.

Cons

Cost: Many users found HubSpot Sales Hub's pricing structure challenging, especially for smaller businesses. The need for paid add-ons to access certain features can increase overall costs.
Initial Setup: Despite its user-friendly interface, the initial setup process can be complex.
Forecasting: Some users mentioned that the forecasting feature could be more advanced or customizable.

Researcher's Summary:

After getting our hands on HubSpot Sales Hub, we found it extremely easy to use, thanks to the helpful guides and support materials. We believe the Sales Hub is the best part of HubSpot overall.

One big plus is how much you can automate with HubSpot. Setting up automatic emails, follow-ups and task updates is effortless, saving significant time compared to manual processes.

Another benefit is that HubSpot has everything in one place. You don't need to add a bunch of other tools or plugins to make it work well.

However, there are some downsides. The main one is the cost. While HubSpot offers a free version that many find useful, it can get expensive quickly if you need more advanced features. We found that it can end up costing more than similar tools when you add all the extras you need.

Another consideration is that while HubSpot has most of the features you'd want in a sales tool, some common ones are only available in the more expensive plans. This can be challenging for small businesses.

Overall, HubSpot Sales Hub offers significant advantages for medium to large enterprises. We advise you to think carefully about what features you need and how much you're willing to spend before committing.

Key Features

Lead Scoring: You can evaluate and score leads based on demographic data and prospect actions, helping prioritize those most likely to convert.
- Lead Deduplication: The system can automatically identify and merge duplicate leads or contacts within the CRM by comparing various identifiers such as names, email addresses, domain names and phone numbers.
- Lead Distribution: Set up custom workflow rules to automatically assign leads to salespeople or teams based on criteria, such as geographic location, industry, product interest, department, lead source and even budget size.
Custom Reports: You can create tailored reports by extracting data from multiple areas of the CRM platform, meeting unique business requirements.
- Pre-Built Reports: Access pre-built report templates for quick insights into sales performance and milestones, with options for saved searches and filters.
- Report Scheduling and Exporting: Export reports in PDF, XLS or CSV formats or schedule them for recurring email delivery.
Email Communication: The platform offers a standard email configuration, allowing you to send and receive emails directly within the CRM system.
- Email Scheduling: Schedule emails for future delivery at specific dates and times. The system provides pre-selected time options or allows for custom scheduling.
- Email Status: Real-time notifications alert users when prospects open emails and the system helps you set follow-up reminders.
- Email Templates: HubSpot offers pre-built email templates for various purposes, streamlining communication for lead nurturing, follow-ups and customer engagement.
Native iOS and Android Apps: The mobile app allows you to access and update CRM data, schedule meetings and collaborate with team members while on the go.
Data Visualizations: You can generate interactive, drill-down visualizations in various formats, including bar, line, funnel, table, column, donut and pie charts.
Appointment Scheduling: HubSpot Sales Hub enables seamless appointment booking through schedulers or calendar links. You can effortlessly capture essential details like location, customer name and time.

Approach to Common Challenges

Lack of a User-Friendly Interface: Sales Hub focuses on creating a clean and intuitive interface for its CRM. Visual workflows and drag-and-drop features make it easy to navigate the system.
Limited Integration Capabilities: HubSpot offers a wide range of integration options through its app marketplace and pre-built connections, allowing businesses to connect the CRM with other essential tools.
Customization Limitations: The platform allows you to adapt the CRM to your business needs with custom fields, workflows and developer tools.
Insufficient Reporting Capabilities: Sales Hub offers both ready-made and custom reports to help businesses track key metrics and make data-driven decisions.

Cost of Ownership

Frequently asked questions regarding HubSpot Sales Hub pricing include:

Q: Is HubSpot very expensive?

A: The cost of HubSpot depends on the specific plan and the number of users. While the higher tiers can be more expensive, HubSpot also offers a free plan and a relatively affordable Starter plan. It's essential to consider the features and benefits of each plan to determine if the cost is justified for your business.

Q: Is HubSpot worth it for a small business?

A: HubSpot can be a valuable tool for small businesses. The free plan offers basic features to get started, and the Starter plan provides additional functionality at a reasonable price. As your business grows, you can upgrade to higher tiers.

Q: How much does HubSpot cost per month?

A: HubSpot offers a tiered pricing structure for its Sales Hub. You can start with a free plan and then upgrade to paid plans as your business grows. The paid plans start at $20 per user per month for the Starter plan, $100 per user per month for the Professional plan and $150 per user per month for the Enterprise plan.

Q: What’s the pricing range for HubSpot?

A: HubSpot offers a flexible pricing model to accommodate businesses of all sizes. You can start with a free plan, and paid plans range from $20 to $150 per user per month. The exact cost depends on the specific plan and the number of users you need.

Limitations

At the time of this review, these are the limitations according to user feedback:

HubSpot Sales Hub has limited flexibility for creating and implementing custom modules to capture and monitor unique data sets.
The mobile app doesn’t allow you to view existing records or create new ones without an active internet connection.

Demo Resources

Free Demo: Sign up for a demo by filling out a form on the vendor's website. You can schedule Zoom demos with the HubSpot team except for Starter plans.
HubSpot's YouTube Channel: Watch demo videos to explore the Sales Hub’s various features and functionalities at your own pace.

FAQs

Frequently asked questions regarding HubSpot Sales Hub include:

Q: What’s the Sales Hub in HubSpot?

A: HubSpot Sales Hub is customer relationship management (CRM) software designed to help sales teams manage their pipeline, close deals faster and improve customer satisfaction. It includes features like contact management, deal tracking, email tracking and sales analytics.

Q: What’s the difference between HubSpot Marketing Hub and Sales Hub?

A: HubSpot Marketing Hub focuses on attracting and engaging potential customers, while HubSpot Sales Hub helps convert leads into customers and manage customer relationships. Although they’re separate products, they work seamlessly together.

Q: How is HubSpot different from other CRMs?

A: Smooth integrations with other tools, customization options and HubSpot's focus on user experience and inbound methodology set it apart from its competitors.

Q: Is HubSpot Sales Professional worth it?

A: The Professional plan offers advanced features like predictive lead scoring, sales forecasting and advanced reporting. If these features align with your sales goals and budget, it can be a valuable investment. However, if your team is just starting out, the Starter plan might be sufficient.