ChARM Health Reviews & Pricing

Key Features

Telehealth

• Audio/Video Consultations: Use secure audio/video calls to virtually meet with patients while adhering to HIPAA requirements. 
• Secure Messaging: Use secure, text-based communication to communicate with colleagues and patients while adhering to HIPAA regulations. 
• No Downloads: Utilize laptops and tablets to access a suite of medical programs without having to download software. Download a mobile app for on-the-go access. 
• Screen Sharing: Offer two-way screen sharing for providers and patients. Use this functionality to virtually receive documents from patients or share medical information with colleagues and clients. 
• Connection Speed: Adapts to users’ connection speeds, allowing more extensive clientele coverage. Automatically switch to audio only for connections under a certain bandwidth threshold. 
• Compliance Documents: Share compliance documents with patients prior to appointments. Spend more time focusing on clients’ health care needs instead of filling out forms. 
• Multi-user Sessions: Hold meetings with multiple health care specialists. Enable providers to collaborate and ensure that all members of a care team remain informed of a patient’s progress. 
• Local Recording: Reference previous consultations with clients via recording functionalities. 
• Kiosk: Patients can communicate with physicians remotely using an established kiosk. 

EHR

• MU3 Certified: Around 30 CQM measures qualify the EHR platform under the Meaningful Use Stage 3 standards. 
• Online Electronic Health Records: Use a browser to access and manage records hosted in a cloud-based platform. 
• SOAP Templates: Customize SOAP templates for specific needs to save time documenting patient visits.  
• Prescriptions: Access over 70,000 pharmacies to digitally submit prescriptions and refills. 
• Lab Integration: Use incorporated interfaces for labs such as Quest and Labcorp, along with others, to communicate testing needs. Incorporate any lab using a standard HL7 interface so providers can continue using preferred labs.  
• Clinical Decisions: Create custom decision trees from templates to keep track of important details associated with complicated medical conditions. 
• Flowsheet: Access a patient’s care information spanning visits, such as lab results, recordings of vitals and other pertinent information, in one place. 
• Referral Management: Send and receive patient referrals across the medical spectrum by exchanging data directly through the EHR portal. 
• Immunization Registry: Submit immunization and vaccine records electronically to any states’ immunization registry. 
• EHR Migration: Integrate existing records with the help of a migration manager and engineering team to ensure a seamless transition. 

Practice Management

• Appointment Scheduling: Allow patients to schedule appointments online. Customize appointment calendars to include color coding and manage resources to dedicate them to certain days and times. 
• Document Management: Digitize and manage documents so they can be accessed electronically at any time. Streamline document access by organizing them in folders and adding tags. 
• Role-based Access: Set access restrictions and privileges for members of a practice. The system automatically audits access based on the defined restrictions and privileges to identify violations. 
• Inventory Management: Keep track of inventory related to medications, supplies and more digitally. Define parameters for inventory items to quickly see when to reorder. Generate reports on drug expirations and current inventory. 
• Credit Card Processing: Patients can use the platform to pay for visits with a credit or debit card. Increases payment efficiency and decreases patient wait time at a clinic. 
• Analytics: Access custom reports containing statistics on patients, medical conditions and more. Create PQRI reports for ARRA incentive claims. 
• Patient Check-In: Allow patients to check in on tablets using a kiosk application. Limit wait time by collecting pertinent information, such as contact and insurance information, prior to meeting with a patient. 
• Invoicing: Automatically generate patient invoices using charts, copay and insurance information.  
• Eligibility Checks: Verify insurance coverage for patients in real time prior to appointments to reduce time spent by staff during the visit. 
• Electronic Claims: Digitally submit claims to health insurance companies to lower costs, limit rejections and boost response times from payers. 
• ERA: Use electronic remittance advice to improve reimbursement speed and billing processes.  
• Patient Account Statements: Share detailed statements with patients highlighting the nature of charges, insurance claims and submitted payments. 

Patient Engagement

• Pre-appointment Questionnaires: Use the patient engagement portal to complete and submit questionnaires prior to appointments. Limit wait time during the visit.  
• Personal Health Portal: Patients can track personal and wellness goals determined in conjunction with health care professionals. 
• Health Records and Medical Literature: Share information regarding diagnostics and visit summaries directly to a patient’s portal. Patients can then access medical literature related to diagnosed conditions or prescribed drugs. 
• Share Documents: Allow patients to digitally share relevant documentation directly through the patient engagement portal. 
• Lab Results and Rx Updates: Send lab results and prescription information to a patient’s portal. Allows clients to access this information anytime. 
• Request Refills: Patients can access the portal to make prescription refill requests. Once approved, providers can submit refills electronically to more than 70,000 pharmacies. 

RCM

• Dashboard: Access information relating to claims, collections, receivables and denials with a detailed infographic generated by the revenue cycle management platform. Shows the average completion time.  
• Credentialing: Affiliate with a practice’s payer network to establish in-network claims processing for patients. 
• Medical Coding: Improve collections by checking that claims are coded to NCCI standards. 
• Claims Scrubbing and Submission: Review claims to identify errors based on insurer’s specific guidelines. Once claims are checked, digitally submit them to insurers. Helps track claims throughout the process, limit rejected claims and improve claim response time.  
• Payment Posting: Post payments directly to a patient’s portal, including charges, EOBs and any other relevant documents detailing what the patient’s insurer has covered.  
• A/R Follow-up: Ensure maximum reimbursement from insurers and patients. Evaluate rejected claims and identify errors before resubmitting claims to insurers. Connect with clients to inquire about unpaid balances. 

Medical Billing Platform

• Billing Reports and Analytics: Stay up to date on the financial well-being of a practice by utilizing data detailing information regarding billing, spending and more. 
• Code Scrubbing: Review claims to identify errors based on insurer’s specific guidelines. Once claims are checked, digitally submit them to insurers. Helps track claims throughout the process, limit rejected claims and improve claim response time.  
• Mobile App: Patients can access a mobile app to stay informed on the status of insurance claims from anywhere. Provides detailed accounts of a patient’s out-of-pocket and insured medical expenses. 
• RCM Service Reports: Create invoices relating to RCM services for patients. Include an RCM service charge, listed as a percentage of fees owed. 
• Member Activity Reports and Privileges: Allow and restrict access to certain portions of the medical billing platform based on a team member’s needs. Increase project management efficiency by tracking team usage. 
• Tasks: Improve company workflow and prioritization by creating custom tasks for individual members of a team. 

Connect

• Group Chat: Use text-based messaging to communicate with multiple members of a practice in a single thread. 
• Custom Channels: Create custom channels to fit the specific needs of a practice. Office channels can be created to disseminate information to all team members. Private channels can be used to communicate with specific team members or patients. 
• Contextual Chat: Create and store chats from a number of areas on the platform to manage discussions around specific topics. Access past chats based on context. 
• External Chat: Communicate with all health care professionals using the platform, not just members within a practice. Send and receive communication invites to external members to discuss or make referrals. 
• Share Documents: Securely provide patients and colleagues with medical documents in a HIPAA-compliant, electronic environment. 

Limitations

•  Downloading notes can be cumbersome. 
•  Unable to add DX codes to superbills. 
•  Lacks customization options. 

Suite Support