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What is Mend?

Industry Specialties: Medical

Mend is an integrated AI-enabled solution for medical practices to streamline patient engagement and telehealth services. It enables secure one-on-one or group telehealth and telepsychiatry sessions with remote accessibility from any device. It also streamlines intake and appointment scheduling and lets patients self-schedule and receive intake forms, reminders and more. Practices can utilize its unique predictive module to minimize no-shows and cancellations and maximize revenues.

HIPAA Compliant, practices can connect it to the rest of their clinical workflows with ease. Customers can opt for its Free, Now or Pro plan with varying degrees of functionality, training and support.
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#7

Mend is ranked #7 on the top 10 Telemedicine Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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Mend Pricing

Based on our most recent analysis, Mend pricing starts at $295 (Monthly).

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Price
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Starting From
$295
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

Mend is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Mend:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Mend Benefits and Insights

Why use Mend?

Key differentiators & advantages of Mend

  • Enhanced Patient Access: Mend simplifies the process for patients to connect with healthcare providers, making medical consultations more accessible from the comfort of their homes.
  • Improved Efficiency: Automates administrative tasks such as scheduling and follow-ups, allowing healthcare staff to focus more on patient care rather than paperwork.
  • Reduced No-Shows: With automated reminders and easy rescheduling options, Mend significantly decreases the rate of missed appointments, optimizing healthcare providers' time.
  • Increased Patient Satisfaction: Offers a user-friendly platform that enhances the patient experience by providing convenient access to care and reducing wait times.
  • Secure Data Handling: Ensures the confidentiality and security of patient data with robust encryption and compliance with healthcare regulations, such as HIPAA.
  • Scalable Solutions: Mend caters to healthcare providers of all sizes, offering scalable solutions that grow with your practice, from solo practitioners to large healthcare systems.
  • Comprehensive Telehealth Features: Supports a wide range of telemedicine services, including video consultations, messaging, and digital intake forms, facilitating a seamless virtual care experience.
  • Enhanced Communication: Enables efficient communication between patients and healthcare providers through secure messaging, improving care coordination and patient outcomes.
  • Cost-Effective: By reducing no-shows and optimizing administrative tasks, Mend helps healthcare providers save on operational costs and increase revenue.
  • Analytics and Reporting: Provides valuable insights into practice performance and patient engagement, allowing for data-driven decisions to enhance service delivery.

Mend Reviews

Average customer reviews & user sentiment summary for Mend:

User satisfaction level icon: great

793 reviews

86%

of users would recommend this product

Mend has a 'great' User Satisfaction Rating of 86% when considering 793 user reviews from 3 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Mend reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Convenient and Accessible: Mend offers a user-friendly platform for scheduling and attending virtual appointments, eliminating the need for physical travel and reducing wait times. The platform is accessible from various devices, including smartphones and computers, making it convenient for patients to connect with healthcare providers from the comfort of their own homes.
  • Wide Range of Specialties: Mend provides access to a diverse network of healthcare professionals across various specialties, including primary care, mental health, and specialized care. This allows patients to find the appropriate provider for their specific needs without the limitations of geographical location.
  • Secure and HIPAA Compliant: Mend prioritizes patient privacy and data security by adhering to HIPAA regulations. The platform employs encryption and other security measures to protect sensitive health information, ensuring confidentiality and compliance with industry standards.

Cons

  • Limited Scope of Care: Mend primarily focuses on urgent care needs, so it may not be suitable for individuals seeking specialized medical attention or ongoing chronic disease management.
  • Technology Dependence: The platform's reliance on technology can pose challenges for users with limited digital literacy or those in areas with unreliable internet connectivity.
  • Insurance Coverage: While Mend accepts various insurance plans, coverage and out-of-pocket costs can vary, potentially leading to unexpected expenses for patients.

Researcher's Summary:

Mend has carved out a unique space for itself in the realm of task management software, particularly for telemedicine. User feedback over the past year highlights its strengths, weaknesses, and what sets it apart from the competition.

Reviewers consistently praise Mend for its user-friendly interface and intuitive design, making it easy for healthcare professionals to navigate and manage their tasks efficiently. The platform's automation features, such as appointment scheduling and reminders, are also highly valued for their ability to streamline workflows and reduce administrative burdens. However, some users note that Mend's customization options could be more extensive, particularly for larger healthcare practices with complex workflows.

Compared to similar products, Mend stands out with its robust telemedicine integration, allowing for seamless virtual consultations and remote patient monitoring. This feature has proven to be invaluable for healthcare providers seeking to expand their reach and provide more accessible care options. Additionally, Mend's focus on security and compliance ensures that sensitive patient data is protected, which is a critical consideration for healthcare organizations.

In conclusion, Mend is best suited for healthcare professionals and practices looking for a user-friendly, telemedicine-focused task management solution. Its intuitive design, automation features, and emphasis on security make it an ideal choice for those seeking to improve efficiency and enhance patient care in the digital age. It's important to note that the software landscape evolves rapidly, so it's always a good idea to check for the latest information and updates directly from Mend and other providers to make the most informed decision for your needs.

Key Features

  • Telemedicine/Telepsychiatry: Provide device-agnostic HIPAA-compliant individual or group telemedicine sessions with HD video, low bandwidth requirements, secure messaging with timestamps and a virtual waiting room. Offers a drawing canvas, screen and file sharing. 
  • Patient Scheduling: View and manage all kinds of appointments, including recurring and virtual appointments, and handle reschedules and cancellations. Patients can self-schedule from the practice website and receive reminders via text, email or call. 
  • Digital Forms and Resources: Enable patients to fill intake and registration forms digitally through secure links. Send any digital content, such as medical records, videos, treatment plans, surveys and more through links. 
  • Predictive Analytics: Leverage its historical data-driven machine learning algorithm to predict no-shows and cancellations with over 90% accuracy. 
  • Interoperability: Offers a huge list of prebuilt EMR, EHR and PMS integrations with complete calendar and patient data sync to seamlessly integrate patient engagement with other practice workflows. It offers a configurable API to facilitate custom integrations. 
  • Security and Compliance: Maintain data compliance and security with HIPAA-compliant telemedicine, predictive analytics and patient messaging, self-scheduling, appointment reminders and registration. Ensures compliance with various other regulations, such as HITECH, E-Sign, COPPA and more. 

Suite Support

mail_outlineEmail: Not specified.
phonePhone: Not specified; call 1-800-490-2788 for general queries.
schoolTraining: Browse various kinds of audiovisual and written content by navigating to the knowledge base page. It contains a multitude of general support, patient and IT resources on topics including troubleshooting, tips, recommendations, FAQs and API documentation
local_offerTickets: Submit a ticket through the contact page of the vendor website, which can be accessed through the “About” section. Specify inquiry type as technical support. Alternatively, click on the tech help pop-up widget.
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