TigerConnect Reviews & Pricing

by TigerConnect | Founded 2010, Santa Monica, CA

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Categories:

Telehealth Platforms
Care Coordination Software
Medical Software
Patient Engagement Software
Physician Scheduling Software
Telemedicine Software
...

What is TigerConnect?

Industry Specialties: Healthcare, Security, Education, Manufacturing, Hospitality, Construction.

TigerConnect is a sophisticated software solution designed to streamline healthcare collaboration and communication. It facilitates secure messaging, video calls, and file sharing among healthcare professionals, ensuring that patient information is exchanged efficiently and confidentially. The platform is particularly well-suited for hospitals, clinics, and other healthcare organizations that require robust, HIPAA-compliant communication tools to enhance patient care and operational efficiency.

Key benefits of TigerConnect include improved coordination among care teams, reduced response times, and enhanced patient outcomes. Popular features encompass real-time messaging, role-based messaging, and integration with electronic health records (EHRs). Users appreciate its intuitive interface and the ability to access critical information quickly, which significantly boosts productivity and collaboration.

Compared to similar products, TigerConnect is often praised for its reliability and comprehensive feature set tailored specifically for healthcare environments. Pricing details are typically customized based on the size and needs of the organization, so it is advisable to contact SelectHub for a personalized quote.

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User Sentiment i

Based on 86 reviews:

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Product Screenshots and Videos

#17

TigerConnect is ranked #17 in the Telehealth Platforms product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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TigerConnect Pricing

Based on our most recent analysis, TigerConnect pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Monthly, Quote-based
Free Trial: No

Training Resources

TigerConnect is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for TigerConnect:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

TigerConnect Benefits and Insights

Why use TigerConnect?

Key differentiators & advantages of TigerConnect

Improved Patient Outcomes: Streamlined communication between healthcare providers ensures timely and accurate patient care, reducing the risk of errors and improving overall patient outcomes.
Enhanced Collaboration: Facilitates real-time collaboration among multidisciplinary teams, allowing for quick consultations and decision-making, which is crucial in emergency situations.
Increased Efficiency: Automates routine tasks and integrates with existing systems, freeing up healthcare professionals to focus more on patient care rather than administrative duties.
Secure Messaging: Ensures that all communications are encrypted and HIPAA-compliant, protecting patient information and maintaining confidentiality.
Reduced Readmission Rates: By enabling better follow-up care and coordination, TigerConnect helps in reducing hospital readmission rates, which is beneficial for both patients and healthcare facilities.
Cost Savings: Minimizes the need for redundant tests and procedures by improving information sharing, leading to significant cost savings for healthcare organizations.
Improved Staff Satisfaction: Simplifies workflows and reduces the burden of administrative tasks, leading to higher job satisfaction and lower burnout rates among healthcare staff.
Better Resource Management: Provides insights and analytics that help in optimizing the use of resources, such as staff allocation and equipment utilization, ensuring that they are used where they are needed most.
Enhanced Patient Engagement: Allows for secure and direct communication with patients, improving their engagement and adherence to treatment plans.
Scalability: Easily adapts to the growing needs of healthcare organizations, whether they are small clinics or large hospital networks, ensuring long-term usability and investment protection.

Industry Expertise

TigerConnect specializes in healthcare communication and collaboration, making it ideal for hospitals, clinics, and other healthcare organizations of all sizes. Its focus is on improving workflow efficiency, patient outcomes, and provider satisfaction.

TigerConnect Reviews

Average customer reviews & user sentiment summary for TigerConnect:

86 reviews

94%

of users would recommend this product

TigerConnect has a 'excellent' User Satisfaction Rating of 94% when considering 86 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of TigerConnect reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Seamless Communication: TigerConnect enables efficient communication among healthcare providers through features like secure messaging, voice and video calling, and real-time alerts.
Improved Workflow Efficiency: The platform streamlines workflows with automated physician scheduling, role-based messaging, and integration capabilities with EHR and other healthcare systems.
Enhanced Patient Care: TigerConnect facilitates care coordination, patient engagement, and faster decision-making, ultimately contributing to improved patient outcomes and satisfaction.
User-Friendly Interface: Users consistently praise TigerConnect for its intuitive and easy-to-use interface, requiring minimal training and onboarding efforts.
Robust Security and Compliance: As a HIPAA-compliant and HITRUST-certified solution, TigerConnect prioritizes data security and privacy, ensuring the safe exchange of protected health information.

Cons

Limited Texting Features: Users have expressed dissatisfaction with the platform's texting capabilities, citing the inability to tag colleagues in messages, lack of new message notifications, and automatic message deletion after 30 days as significant drawbacks.
Technical Issues: Some users have reported experiencing bugs and glitches, including abrupt logouts, system crashes, and slow performance, which can be disruptive to workflow.
Difficult Integration: Integrating TigerConnect with existing EHR systems has proven to be a pain point for some users, leading to delays and frustration.
Unhelpful Customer Support: Some users have reported negative experiences with TigerConnect's customer support, describing it as unresponsive and unhelpful.

Researcher's Summary:

Can TigerConnect help your healthcare organization reach new heights, or will it leave you feeling like you're stuck in the digital jungle? User reviews from the past year suggest that TigerConnect is a roaring success for many healthcare organizations, but like any apex predator, it has its weaknesses.

Users consistently praise TigerConnect for its user-friendly interface and robust features, such as role-based messaging and real-time alerts. For instance, one user raved about how TigerConnect streamlined their STEMI call process, replacing outdated pagers with a more efficient and reliable system. This ease of use is critical in fast-paced healthcare environments where every second counts. Another strength is its HIPAA compliance, which gives users peace of mind knowing that sensitive patient information is protected. However, some users have reported challenges with integration and less-than-stellar tech support. Specifically, integrating TigerConnect with existing EHR systems has been a pain point for some, creating a roadblock to seamless communication.

What sets TigerConnect apart is its focus on improving clinical workflows and patient care. Features like team activation and the ability to attach patient references to messages enable faster decision-making and more coordinated care. Imagine a scenario where a nurse can instantly alert the entire care team about a patient's deteriorating condition, including relevant medical history, with a single message. This level of streamlined communication can be a game-changer for patient outcomes.

TigerConnect is best suited for healthcare organizations of all sizes looking to enhance communication, streamline workflows, and improve patient care. Its robust features, ease of use, and focus on security make it a valuable tool for hospitals, clinics, and other healthcare providers. However, organizations with complex IT infrastructures should carefully consider the integration challenges and weigh them against the potential benefits.

Key Features

Notable TigerConnect features include:

Secure Messaging: End-to-end encryption ensures that all communications remain confidential and compliant with HIPAA regulations.
Role-Based Messaging: Allows users to send messages to specific roles (e.g., "On-Call Cardiologist") rather than individual users, streamlining communication.
Priority Messaging: Enables urgent messages to be flagged, ensuring they are seen and addressed promptly.
Message Recall: Provides the ability to recall sent messages, reducing the risk of miscommunication or errors.
Read Receipts: Confirms when messages have been read, enhancing accountability and follow-up.
Voice and Video Calling: Facilitates real-time voice and video communication directly within the app, supporting telehealth and remote consultations.
File Sharing: Securely shares patient files, images, and documents, ensuring all team members have access to necessary information.
Broadcast Messaging: Sends important announcements to large groups or entire departments quickly and efficiently.
Integration with EHR Systems: Seamlessly integrates with electronic health record systems, allowing for easy access to patient data and streamlined workflows.
On-Call Scheduling: Manages and displays on-call schedules, ensuring the right personnel are contacted during emergencies.
Audit Trails: Maintains detailed logs of all communications for compliance and auditing purposes.
Customizable Workflows: Tailors communication workflows to fit the specific needs of different departments or teams.
Mobile and Desktop Access: Provides flexibility with apps available for both mobile devices and desktop computers.
Group Messaging: Facilitates team collaboration by allowing multiple users to participate in a single conversation thread.
Patient Communication: Enables secure messaging with patients, enhancing patient engagement and care coordination.
Analytics and Reporting: Offers insights into communication patterns and performance metrics, helping to identify areas for improvement.
Directory Services: Provides a comprehensive directory of all staff members, making it easy to find and contact colleagues.
Custom Alerts and Notifications: Configures alerts and notifications to ensure critical messages are not missed.
Compliance and Security: Adheres to industry standards and regulations, including HIPAA, ensuring data security and privacy.