TimeTrax Reviews & Pricing

by Pyramid Time Systems | Founded 1969, Meriden, CT

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Overview Pricing Benefits Reviews Features

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What is TimeTrax?

Industry Specialties: Serves all industries

TimeTrax is a comprehensive software solution designed to streamline time and attendance management. It is particularly well-suited for small to medium-sized businesses seeking to enhance workforce productivity and ensure accurate payroll processing. The software offers a range of features including automated time tracking, employee scheduling, and real-time reporting, which help reduce administrative burdens and minimize errors.

Users appreciate the intuitive interface and the ability to integrate seamlessly with existing payroll systems. One of the standout benefits is its scalability, allowing businesses to add more users as they grow. Pricing typically falls within a moderate range, often based on the number of employees and the specific features required, with options for monthly or annual payments.

Compared to similar products, TimeTrax is praised for its reliability and user-friendly design, making it a preferred choice for businesses aiming to optimize their time and attendance processes efficiently.

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User Sentiment

Based on 41 reviews:

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TimeTrax Pricing

Based on our most recent analysis, TimeTrax pricing starts at $25 (Per User, Monthly).

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Starting From: $25
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

TimeTrax is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for TimeTrax:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

TimeTrax Benefits and Insights

Why use TimeTrax?

Key differentiators & advantages of TimeTrax

Increased Employee Organization: Managers can organize and track workers better through automatic punch-in and punch-out tracking, with flagging for discrepancies. Employees can be grouped into departments for simpler management.
Reduce Costs: A one-time fee for just software or a time clock and software gets time and attendance solutions out of the expense report right away. Depending on the product purchased, it will save a business money vs. a competitor in as little as two months.
Flexible Security: A variety of time clock options give employers the ability to balance ease of access and security. Businesses can use PIN, biometric, badge or fob verification.
Streamline Payroll: It manages payroll issues like overtime with guidelines like rounding rules and employee pay classification, then allows for easy export to a payroll provider.

Industry Expertise

Pyramid Time Systems has been in the time clock business since 1969. Its products serve all industries, with clients in sectors such as payroll, finance, and condominium management.

TimeTrax Reviews

Average customer reviews & user sentiment summary for TimeTrax:

41 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of TimeTrax reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Users find TimeTrax intuitive and easy to navigate, even for those who aren't tech-savvy. They appreciate the straightforward interface and clear instructions.
Accurate Time Tracking: TimeTrax accurately records employee hours, eliminating the need for manual calculations and reducing errors. This helps ensure payroll accuracy and prevents disputes.
Mobile-Friendly: Employees can clock in and out from their smartphones or tablets, making it convenient for those who work remotely or have flexible schedules.
Reporting Capabilities: TimeTrax provides detailed reports on employee hours, overtime, and other metrics, allowing managers to track productivity and make informed decisions.
Customer Support: Users praise TimeTrax's responsive and helpful customer support team, which is available to assist with any questions or issues.

Cons

Limited Customization: Some users have found the system's customization options to be limited, making it difficult to tailor the software to their specific needs. For example, they may not be able to create custom reports or adjust the interface to their liking.
Steep Learning Curve: The software can be complex to learn, especially for users who are not familiar with time and attendance systems. This can lead to frustration and a longer time to get up to speed.
Mobile App Issues: Some users have reported issues with the mobile app, such as slow performance or difficulty accessing features. This can be a problem for employees who need to clock in and out on the go.
Customer Support: Some users have expressed dissatisfaction with the customer support, citing long wait times or unhelpful responses. This can be a major issue if users encounter problems with the software.

Researcher's Summary:

Is TimeTrax the track star of time and attendance software? User reviews from the past year suggest a mixed bag. Some users praise TimeTrax for its ease of use, particularly its employee self-service portal and customizable features, allowing businesses to tailor the software to their specific needs. For instance, one user highlighted how TimeTrax streamlined their leave process, reducing reliance on manual paperwork. This user-friendliness, coupled with its cloud-based nature, makes it a convenient tool for managing employee time and attendance data. However, some users have pointed out drawbacks, such as slow dashboard loading times, which can hinder productivity. Additionally, while the software offers training, some users felt that more frequent sessions on new features would be beneficial.

Overall, TimeTrax appears to be a suitable option for businesses seeking a user-friendly, cloud-based time and attendance solution, particularly those looking to automate tasks like leave requests. However, potential users should be aware of the reported performance issues and consider whether the software's training resources align with their needs.

Key Features

Timecards: Managers can view, approve and edit timecards before processing payroll. The solution flags off-schedule punches for review.
Reports: It includes 17 standard reporting templates, including payroll, management and termination. These reports can be exported in PDF formats. Additional templates are available through upgrades.
Payroll Export: Punch data can be converted into paychecks through integration with multiple payroll providers such as ADP, Intuit QuickBooks and Fidelity.
Time Clock Variety: It provides manual time clocks with PIN, badge reading and fingerprint scanning capabilities.
Employee Grouping: Workers can be sorted by pay group or department, streamlining organization.
Overtime and Bonus Hours Management: Managers can set up custom overtime rules and automatically log them. Special pay rates for holidays and bonus hours can be used.

Suite Support

Pyramid Time Systems offers free customer and technical support for the first 90 days, then allows service options for purchase.

Email: Technical support can be reached through email at [email protected].

Phone: Phone support can be reached at 888.479.7264 from 8 a.m. – 5 p.m. EST, Monday – Friday.

Training: The vendor offers FAQ and tutorials on its website, covering functions like sorting employee pay class or integrating with a payroll provider. These are free of charge.

Tickets: Customers can submit a ticket through the vendor’s website. Its form requests name, company, email, phone and comments.