BluIP Reviews & Pricing

by BluIP Inc. | Founded 2011, Las Vegas, Nevada

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Overview Pricing Benefits Reviews Features

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What is BluIP?

Industry Specialties: Hospitality, Restaurants, Healthcare, Small Business, Enterprise, Retail, Education, Public Safety.

BluIP offers a comprehensive suite of cloud-based communication solutions, including Cloud Communications and Cloud UCaaS (Unified Communications as a Service). These services are designed to streamline and enhance business communications by integrating voice, video, messaging, and collaboration tools into a single, cohesive platform. BluIP is particularly well-suited for medium to large enterprises that require robust, scalable, and flexible communication solutions to support remote workforces and multi-location operations.

Key benefits of BluIP include improved operational efficiency, reduced communication costs, and enhanced collaboration capabilities. Popular features encompass high-definition voice and video calls, instant messaging, presence indicators, and seamless integration with existing business applications. Users often praise the platform for its reliability, user-friendly interface, and comprehensive support services.

While specific pricing details are not readily available, BluIP typically offers flexible pricing models based on the number of users and specific service requirements. Interested parties are encouraged to contact SelectHub for a customized pricing quote tailored to their unique needs.

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BluIP Pricing

Based on our most recent analysis, BluIP pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Per User, Monthly, Quote-based
Free Trial: Yes, Request for Free

Training Resources

BluIP is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for BluIP:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

BluIP Benefits and Insights

Why use BluIP?

Key differentiators & advantages of BluIP

Cost Efficiency: Reduces the need for expensive on-premise hardware and maintenance, leading to significant savings.
Scalability: Easily scales with your business growth, allowing you to add or remove users without hassle.
Enhanced Collaboration: Facilitates seamless communication and collaboration among team members, regardless of their location.
Business Continuity: Ensures uninterrupted service with built-in redundancy and disaster recovery features.
Flexibility: Offers a range of customizable options to fit the unique needs of different business models.
Improved Productivity: Streamlines workflows and reduces downtime, enabling employees to focus on core tasks.
Advanced Security: Provides robust security measures, including encryption and compliance with industry standards.
Remote Work Enablement: Supports remote work by providing reliable access to communication tools from anywhere.
Integration Capabilities: Easily integrates with existing business applications, enhancing overall operational efficiency.
Customer Support: Offers 24/7 customer support to resolve issues promptly and minimize disruptions.
Unified Communications: Combines various communication tools into a single platform, simplifying management and use.
Mobility: Allows employees to stay connected and productive on the go with mobile app support.
Analytics and Reporting: Provides detailed insights and analytics to help make informed business decisions.
Environmental Impact: Reduces carbon footprint by minimizing the need for physical infrastructure and travel.
Future-Proofing: Keeps your communication infrastructure up-to-date with the latest technological advancements.

Industry Expertise

BluIP specializes in providing cloud-based communications and artificial intelligence solutions for businesses in industries like hospitality, healthcare, and restaurants. They are best suited for companies looking to improve customer interactions, streamline business processes, and gain valuable business intelligence.

Synopsis of User Ratings and Reviews

Based on an aggregate of BluIP reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Reliable Service: BluIP is known for its dependable service quality, which is crucial for maintaining business productivity and a steady revenue stream.
Strong Customer Support: Users praise BluIP's "white-glove" customer service, ensuring they receive assistance whenever needed.
Feature-Rich UCaaS: BluIP's UCaaS solutions offer a comprehensive suite of advanced telephony features, including video conferencing, messaging, and mobility, all within a single platform.
Seamless Integrations: BluIP provides integrations with popular platforms like Microsoft Teams and Webex, simplifying workflows for businesses invested in these ecosystems.
AI-Powered Enhancements: Features like the AIVA Connect® Studio leverage AI to automate tasks, personalize customer interactions, and improve operational efficiency.

Cons

Lack of User Feedback: Finding objective insights into the actual user experience with BluIP is difficult due to the absence of readily available customer reviews or testimonials.
Limited Pricing Transparency: The lack of publicly available pricing information for BluIP services could make it challenging for businesses to accurately evaluate its affordability and fit within their budget constraints.

Researcher's Summary:

Is BluIP all it's hyped up to be, or will it leave you feeling blue? User reviews from the past year present a mixed bag when it comes to BluIP's services. While some users praise the platform's features and functionality, particularly its robust UCaaS offerings and integrations with popular tools like Microsoft Teams, a recurring theme in negative reviews is the customer service experience. For instance, one user reported a month-long delay in porting their number due to what they perceived as inefficient customer support. This is a significant concern, as timely and effective support is crucial for businesses relying on cloud communication tools.

Another user highlighted a four-week outage with BluIP's UC One Communicator, a product heavily used for internal communication and client interactions. This extended downtime, attributed to issues with BroadSoft, the underlying software vendor, raises concerns about the platform's reliability and BluIP's ability to swiftly address technical difficulties. While BluIP offers a comprehensive suite of cloud communication tools, these negative experiences underscore the importance of consistent performance and dependable customer support.

Therefore, BluIP might be best suited for businesses that can tolerate potential service disruptions and prioritize a feature-rich platform over immediate customer support. However, companies heavily reliant on real-time communication and requiring prompt assistance might want to consider alternatives with a stronger track record in customer service and system uptime.

Key Features

Notable BluIP features include:

Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform, streamlining communication processes.
Scalability: Easily scales to accommodate businesses of all sizes, from small startups to large enterprises, without compromising performance.
Mobile Integration: Offers robust mobile apps for iOS and Android, ensuring seamless communication on the go.
Advanced Call Routing: Provides intelligent call routing options, including skills-based routing and time-of-day routing, to enhance customer service efficiency.
Voicemail-to-Email: Converts voicemails to email attachments, allowing users to access and manage messages from their inbox.
Video Conferencing: Supports high-definition video conferencing with screen sharing capabilities, facilitating remote meetings and collaboration.
CRM Integration: Integrates with popular CRM systems like Salesforce and Microsoft Dynamics, enabling seamless data synchronization and enhanced customer relationship management.
Call Analytics: Provides detailed call analytics and reporting tools to monitor performance and identify areas for improvement.
Auto Attendant: Features a customizable auto attendant to greet callers and direct them to the appropriate department or extension.
Disaster Recovery: Includes robust disaster recovery options to ensure business continuity in the event of an outage or emergency.
Security: Employs advanced security measures, including encryption and multi-factor authentication, to protect sensitive communications.
API Access: Offers API access for custom integrations and automation, allowing businesses to tailor the platform to their specific needs.
Call Recording: Enables call recording for quality assurance, training, and compliance purposes.
Presence Management: Displays real-time presence information, showing the availability status of team members to improve collaboration.
Fax-to-Email: Converts incoming faxes to email attachments, simplifying document management and reducing the need for physical fax machines.
Softphone Support: Provides softphone applications for desktop and mobile devices, allowing users to make and receive calls from any internet-connected device.
Contact Center Solutions: Includes advanced contact center features such as queue management, agent monitoring, and performance analytics.
Global Reach: Supports international calling and global phone numbers, enabling businesses to expand their reach and operate on a global scale.
Customizable User Interface: Offers a customizable user interface to match the branding and preferences of the organization.
24/7 Support: Provides round-the-clock customer support to address any issues or concerns promptly.