Fusion Connect Reviews & Pricing

by Fusion Connect, Inc. | Founded 1997, New York, NY

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Overview Pricing Benefits Reviews Features

What is Fusion Connect?

Industry Specialties: Financial Services, Healthcare, Manufacturing, Public Sector, Retail.

Fusion Connect offers a comprehensive suite of software solutions designed to streamline business communications and IT management. This platform is particularly well-suited for mid-sized to large enterprises seeking to enhance their communication infrastructure and improve operational efficiency. Fusion Connect's offerings include unified communications, managed network services, and cloud-based solutions, which facilitate seamless collaboration and connectivity across various devices and locations.

Key benefits of Fusion Connect include improved productivity, enhanced security, and scalable solutions that grow with your business. Popular features encompass VoIP services, video conferencing, and robust cybersecurity measures. Users often praise the platform for its reliability, user-friendly interface, and excellent customer support.

Pricing for Fusion Connect's services can vary based on the specific needs and scale of the business. For detailed pricing information, it is recommended to contact SelectHub for a tailored quote. This ensures that businesses receive a solution that fits their unique requirements and budget.

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Fusion Connect Pricing

Based on our most recent analysis, Fusion Connect pricing starts at $20 (Per User, Monthly).

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Starting From: $19.95
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Fusion Connect is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Fusion Connect:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Fusion Connect Benefits and Insights

Why use Fusion Connect?

Key differentiators & advantages of Fusion Connect

Enhanced Collaboration: Fusion Connect facilitates seamless communication among team members, enabling real-time collaboration through integrated messaging, video conferencing, and file sharing.
Increased Productivity: By centralizing communication tools, Fusion Connect reduces the time spent switching between applications, allowing employees to focus on their tasks and complete projects more efficiently.
Scalability: The platform can easily scale with your business, accommodating growth without the need for significant additional investments in new communication infrastructure.
Cost Efficiency: Fusion Connect consolidates multiple communication services into a single platform, reducing the need for multiple subscriptions and lowering overall operational costs.
Improved Customer Service: With features like call routing and automated responses, Fusion Connect ensures that customer inquiries are handled promptly and effectively, enhancing customer satisfaction.
Data Security: The software employs robust encryption and security protocols to protect sensitive business communications from unauthorized access and cyber threats.
Flexibility: Fusion Connect supports a variety of devices and operating systems, allowing employees to stay connected whether they are in the office, working remotely, or on the go.
Customizable Solutions: The platform offers customizable options to tailor communication tools to the specific needs of your business, ensuring that you have the right features to support your operations.
Reliable Performance: With high uptime and reliable service, Fusion Connect ensures that your business communications remain uninterrupted, minimizing downtime and maintaining productivity.
Enhanced Analytics: The software provides detailed analytics and reporting tools, giving you insights into communication patterns and helping you make data-driven decisions to improve business processes.

Industry Expertise

Fusion Connect specializes in providing cloud communications and collaboration solutions for mid-market and enterprise businesses. They offer a range of services, including managed broadband access, UCaaS, CCaaS, SD-WAN, managed security, and Microsoft Teams. Their expertise lies in simplifying complex IT tasks, allowing businesses to focus on their core operations.

Synopsis of User Ratings and Reviews

Based on an aggregate of Fusion Connect reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

High-Speed Connectivity: Fusion Connect offers high-speed internet connectivity to meet the demands of modern businesses.
Reliable SD-WAN Network: Their SD-WAN network is designed for reliability, ensuring seamless connectivity for businesses.
Strong Customer Support: Fusion Connect is known for its responsive and effective customer support team, which is readily available to address customer issues.
Quick Setup: Customers appreciate the quick and efficient setup process, allowing them to get their communication systems up and running smoothly.
Clear Voice Services: Fusion Connect's voice services are praised for their clarity, ensuring high-quality business communications.

Cons

Customer Support: Many users report that Fusion Connect's customer support is slow, unhelpful, and difficult to get in touch with. For instance, one user reported spending hours on the phone with customer support over multiple days due to ongoing issues with their office phones.
Technical Issues: Some users have reported frequent technical issues, such as phone lines being disrupted after simple requests or experiencing problems with billing and responsiveness. One user even mentioned that their WiFi service was down for over a year with no resolution from Fusion Connect.
Contract Disputes: Several users have reported difficulties canceling their contracts with Fusion Connect, including being charged unexpected cancellation fees or having contracts automatically renewed without their explicit consent. One user described a situation where they were billed for a service they believed was terminated, highlighting potential issues with billing transparency and responsiveness.

Researcher's Summary:

Can Fusion Connect help businesses effectively bridge the communication gap, or will it leave them feeling lost in the connection? User reviews from the past year present a mixed bag, with some praising Fusion Connect's strengths while others express significant dissatisfaction. On the positive side, customers applaud the company's expertise in cloud-based communication solutions, particularly highlighting the high-speed connectivity and cost savings offered by their SD-WAN network. Many users rave about the responsiveness and knowledge of the support and service teams, emphasizing the smooth onboarding experience and helpful guidance provided. For instance, one customer noted that Fusion Connect "got all of the phones hooked up and everything done without any interruptions," demonstrating the company's commitment to seamless implementation.

However, a significant number of negative reviews, especially on the Better Business Bureau website, paint a different picture. Customers report extremely negative experiences, citing difficulties in dealing with the company and unreasonable charges. One user described Fusion Connect as "the most unpleasant and unreasonable" company they've dealt with, detailing a frustrating experience with a hidden three-year contract and exorbitant cancellation fees. This sentiment is echoed by another customer who was shocked to be slapped with a $6,000 cancellation fee, urging others to "save yourself a lot of $ and headaches" by choosing alternative solutions like Zoom phone.

These contrasting experiences suggest that while Fusion Connect excels in providing robust cloud communication solutions and generally receives positive feedback for its technical aspects, there are serious concerns regarding transparency, contract terms, and customer service in specific instances. Therefore, Fusion Connect seems best suited for businesses willing to thoroughly scrutinize contractual details and prioritize the technical merits of the service, understanding that customer service experiences may vary.

Key Features

Notable Fusion Connect features include:

Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
Cloud-Based PBX: Offers a scalable and flexible phone system hosted in the cloud, eliminating the need for on-premises hardware.
Advanced Call Routing: Provides customizable call routing options to ensure calls are directed to the right person or department efficiently.
Mobile Integration: Allows users to access communication tools from their mobile devices, ensuring connectivity on the go.
Video Conferencing: Supports high-definition video meetings with screen sharing and collaboration features.
Voicemail to Email: Converts voicemail messages to email, allowing users to listen to messages directly from their inbox.
Presence Indicators: Displays the availability status of team members in real-time, facilitating better communication and collaboration.
Call Analytics: Provides detailed call metrics and reporting to help businesses analyze communication patterns and improve efficiency.
Integration with CRM Systems: Seamlessly integrates with popular CRM platforms like Salesforce, enhancing customer relationship management.
Secure Communications: Ensures data security with encryption and compliance with industry standards such as HIPAA and GDPR.
Auto Attendant: Automates call handling with customizable greetings and menu options, improving caller experience.
Collaboration Tools: Includes features like team messaging, file sharing, and task management to enhance teamwork.
Scalability: Easily scales to accommodate growing business needs without significant infrastructure changes.
Disaster Recovery: Offers robust disaster recovery options to ensure business continuity in case of unexpected disruptions.
24/7 Support: Provides round-the-clock technical support to address any issues promptly and minimize downtime.