Infor Workforce Management Reviews & Pricing

Key Features

• Budgeting and Forecasting: Leverage the system’s built-in analytics tools to assess historical data and predict future needs to create both short and long-term budgets while forecasting future workforce needs. 
• Time and Attendance: Collect and track data about the hours that employees work. Then integrate with payroll functionalities to automatically calculate employee worked hours to process payments. 
• Scheduling: The multi-view scheduling interface allows managers to ensure future schedules will meet forecasted demands. This feature also helps ensure scheduling compliance with union rules, government regulations and internal business policies. 
• Performance Management: Recognize top performers with the management dashboard. Managers can leverage this feature to gain insight into overall team performance, guiding decisions about which employees excel in certain job functions and which employees can benefit from additional training. 
• Alerts: Managers can set alerts to notify them when they are in danger of a compliance violation, when employees will work overtime hours or when there are budget concerns that require immediate attention. 

Approach to Common Challenges

• Unpredictable Demand: Infor WFM's AI-powered forecasting anticipates workload fluctuations and recommends optimized staffing levels based on historical data and real-time insights, minimizing overstaffing and understaffing costs.
• Compliance Headaches: Its automated scheduling adheres to labor laws and union contracts, eliminating manual compliance checks and potential penalties. Built-in audit trails offer transparent record-keeping for inspections.
• Inefficient Scheduling: Its drag-and-drop interface simplifies shift creation and adjustments, empowering managers to quickly schedule based on employee skills, preferences, and availability. Mobile self-service tools enable employees to swap shifts or request time off, boosting flexibility and engagement.
• Communication Gaps: Real-time updates and alerts keep employees informed about shift changes, schedule updates, and important announcements, minimizing miscommunication and disruptions.
• Hidden Costs: Detailed time and attendance tracking with automated payroll integrations ensures accurate compensation and reduces manual processing errors. Cost analysis tools identify areas for optimization and budget reallocation.

Cost of Ownership

• Q: What is the pricing model for Infor WFM?
  A: Infor WFM uses a tiered subscription model based on the number of users, modules selected, and implementation complexity. Expect an annual cost per user ranging from $500 to $1,500, with larger deployments attracting volume discounts. Consulting and integration services add additional costs, while cloud hosting can offer subscription flexibility compared to on-premise installations.
• Q: Does Infor WFM offer a free trial or demo?
  A: Yes, Infor provides a 30-day free trial with limited features to let you experience the platform firsthand. Additionally, they offer on-demand product demos tailored to specific industries and use cases, allowing you to see how WFM addresses your unique needs.
• Q: What is the ROI potential of Infor WFM?
  A: Studies show WFM solutions can deliver significant returns through reduced labor costs, improved scheduling accuracy, and increased employee productivity. Cost savings of 10-20% are achievable, along with improved employee satisfaction and reduced turnover. Remember, the ROI depends on factors like company size, industry, and existing workforce management practices.

Limitations

• Complex Interface: Users often find the system's UI outdated and navigation unintuitive, requiring a steeper learning curve and potential user resistance.
• Limited Reporting Customization: Built-in reports may lack flexibility for in-depth analysis, requiring manual data manipulation for granular insights.
• Integration Challenges: Integration with third-party systems, especially legacy payroll or HR systems, can be complex and costly, requiring careful planning and vendor expertise.
• Costly Customization: Tailoring the system to unique business rules or complex scheduling scenarios may require expensive professional services and extended implementation timelines.
• Steep Learning Curve: The comprehensive feature set and intricate configuration options can overwhelm new users, demanding a considerable training investment.

Suite Support

FAQ

• Q: Is Infor WFM suitable for my industry?
  A: Infor WFM offers industry-specific modules and best practices for healthcare, hospitality, manufacturing, retail, and more. Analyze your specific needs and consult Infor or partners for tailored advice.
• Q: How well does Infor WFM integrate with existing systems?
  A: While offering pre-built connectors for common HR and payroll systems, complex integrations might require custom development. Assess your integration needs and discuss feasibility with Infor or experienced implementation partners.
• Q: Can Infor WFM handle complex scheduling rules and constraints?
  A: Infor WFM's advanced rules engine allows defining intricate skill requirements, availability preferences, union contracts, and compliance limitations. However, setting up these rules can be complex and require expert configuration.
• Q: How does Infor WFM improve employee engagement and morale?
  The mobile app facilitates shift swaps, time-off requests, and real-time communication, increasing flexibility and employee control. Visibility into schedules and transparency in decision-making can also boost morale.
• Q: What data and reports does Infor WFM provide?
  Infor WFM offers pre-built reports on staffing levels, labor costs, overtime, and adherence. However, in-depth data analysis and customized reporting might require additional configuration or third-party BI tools.