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Paychex Flex vs KTBSonline

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Our analysts compared Paychex Flex vs KTBSonline based on data from our 400+ point analysis of Payroll Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Paychex Flex Software Tool
KTBSonline Software Tool
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Product Basics

Paychex Flex is a cloud-based compensation and HR solution with the capability to serve thousands of employees. While there is an essential core version that mainly handles financials, it runs a wide range of departments and tasks. Some of its functions include payment management, benefits, talent management, time clocks, attendance, workforce management and more.


It’s a scalable option with unique versions for small, medium and large businesses with different versions for groups of varying sizes, including one to nine, 10 to 49, and 50 to thousands. It also has distinct user roles for workers, managers or administrators. A winner of multiple industry awards, its automation cuts down on time doing manual operations like processing payments, auto calculating taxes and staying up to date with current rates and compliance.
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KTBSonline is a comprehensive software solution designed to streamline payroll and benefits management. It offers a robust suite of tools that handle payroll processing, benefits administration, compliance tracking, and employee self-service. This platform is particularly well-suited for mid-sized to large organizations seeking to simplify complex HR tasks and ensure accuracy in payroll and benefits management.

Key benefits of KTBSonline include enhanced efficiency, reduced administrative burden, and improved compliance with regulatory requirements. Popular features encompass automated payroll calculations, benefits enrollment, and detailed reporting capabilities. Users appreciate the intuitive interface and the ability to customize the platform to meet specific organizational needs.

Compared to similar products, KTBSonline is praised for its reliability and comprehensive feature set. Pricing details are not readily available, so it is recommended to contact SelectHub for a tailored quote based on individual requirements.

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Product Insights

  • Better Organization: Centralize important files and payroll data in one centralized location, making it easier to access. Assign user roles through administration; organizations control the dissemination of sensitive data.
  • Greater Accuracy: Run auto calculations for taxes and direct deposit and sync the general ledger making it easy to plug the information into an integrated accounting program. Creates a streamlined, easy way to manage all of the relevant data.
  • Increased Efficiency: Save time and work by decreasing the amount of manually input data. Record attendance within the application, making payment more straightforward. Auto-calculate local, state and federal taxes saving tons of manpower and time.
  • Better Scalability: Grow the platform as the company experiences exponential growth. Go from workplaces with as few as two employees to workforces that number in the thousands. Each level comes with more functionality and increased administrative and HR control over the processes.
  • More Open Communication: Use notifications, mass emails and electronic bulletin boards to promote an easy flow of information. Communicate enrollment reminders, announcements or company news seamlessly. Ensure employees, managers, executives, contractors, remote workers and other employees are all on the same page.
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  • Time Savings: Automates repetitive tasks like payroll processing, freeing up valuable time for HR professionals to focus on strategic initiatives.
  • Accuracy: Reduces human error in payroll calculations and benefits management, ensuring employees are paid correctly and on time.
  • Compliance: Keeps up-to-date with the latest tax laws and labor regulations, helping businesses avoid costly penalties and legal issues.
  • Employee Self-Service: Empowers employees to access their payroll information, benefits details, and tax documents online, reducing the administrative burden on HR staff.
  • Data Security: Utilizes advanced encryption and security protocols to protect sensitive employee information from unauthorized access and data breaches.
  • Scalability: Adapts to the growing needs of your business, whether you have a small team or a large workforce, ensuring consistent performance and reliability.
  • Cost Efficiency: Minimizes the need for paper-based processes and manual interventions, leading to significant cost savings over time.
  • Integration: Seamlessly integrates with other business systems such as accounting software and time-tracking tools, providing a unified platform for all HR-related activities.
  • Reporting and Analytics: Offers robust reporting tools that provide insights into payroll expenses, benefits utilization, and workforce trends, aiding in data-driven decision-making.
  • Employee Satisfaction: Enhances the overall employee experience by ensuring timely and accurate payroll, as well as easy access to benefits information, contributing to higher job satisfaction and retention rates.
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  • Online Payroll: Handle payroll management. Automatically calculate taxes, payments and files. View critical data, including the cash required for upcoming paydays. Use safeguards such as notifications to prevent errors. Employees can access direct deposit and pay stub information directly. Last, administrators can access documentation and records like cash requirements, the payroll journal and tax deposit notices.
  • Tax Administration: Calculate taxes, add hours to each pay period, file returns and set up direct deposit.
  • Mobile: Access information on W-2s, direct deposit and other important information. For organizations that want to use the solution’s attendance functionality, workers can easily punch in and out on the app. Run it on smartphones and tablets with iOS or Android. It requires iOS 12.0 or higher and an Android OS of 7.0 or higher to run.
  • Reporting: Comes with over 160 dashboards and reports. Access reporting for payroll journals, department summaries, notices of tax deposits and cash requirements. For businesses looking for more robust options, look into the workforce management options.
  • Multiple Versions: Choose from a variety of purchase options to select the option that best meets business needs. The packages include:
    • Small Business Payroll: Use for businesses with under 50 workers. Use payment processing and access to the mobile app. Calculate state, federal and local taxes. Finish onboarding, complete forms, edit personal info and see compensation data. Provide direct deposit, pay cards and paper check for payment options. For businesses with multiple worker types, offer payment hourly, by salary or by contract. Provide help with labor compliance, garnishment payments, new hire reporting and over 160 reports for analytics.
    • Mid-Sized Business Payroll: Use for businesses with 10 to 49 employees. Handle applicant tracking, attendance, recruiting, onboarding, hiring, health benefits, retirement, health insurance and other similar administrative tasks. Expand the platform HR capabilities by including HR record management, an events calendar and reporting and analytics for the department.
    • Enterprise Payroll Management: Use for 50 to over 1,000 workers. Provide more robust HR abilities in addition to compensation management. Works for hiring, recruiting, training, compliance, handling offboarding, applicant tracking, time and attendance, health benefits, HR record management, an events calendar, retirement and expanded HR analytics.
  • Benefits: Complete the benefits management process. Run enrollment and analyze data. Manage group health insurance, retirement, section 125 plans, FSAs, POPs, retirement and more. Update information in real time and change benefit data easily. Give employers more control over invoices, benefit costs and bill reconciliations. Work with financial advisers and educate staff about the retirement plan offerings.
  • Compliance: Keep up with new tax laws and determine the status of essential laws like the Affordable Care Act.
  • Workplace Analytics: Analyze data and create a staff and workforce strategy. Create reports for analytics, HR, payroll and benefits. Generate customized reports for more detail. Provide accountants, financial advisors or bookkeepers with the access they need. Access the quick answers function, giving info on total earnings, net pay, tax liability and hours without pulling a full report. View live reporting to see information as it happens. Export information in various file types, including CSV, fixed-width, PDF and XLS. Send data to third-party software where users can add fields, adjust formatting or even build graphs.
  • Time and Attendance: Provide several options for tracking time and clocking in and out. It integrates with other solutions to track labor costs.
    • Time Kiosk: Allow employers to turn a tablet into a time clock where employees can punch in and out, do job transfer and register lunches and breaks.
    • TrueShift: Offer a time clock that has automated tracking and reporting, making it easy to import to payroll. Use biometric technology to prevent buddy punching. Track up to 500 workers per clock and connect to up to 32 other clocks. Punch in via web or mobile and use a backup camera to verify punches and keep compliant. It can track overtime pay and other wage requirements. Print and email timecard reports and clock in or out with a fingerprint, proximity badge, web punch or PIN entry.
    • InVision Iris Recognition Time Clock: Use iris recognition to ensure employees are working. Integrate with the rest of the HR and time and attendance. Prevent rework and cut down on errors. It works with contacts, goggles, glasses and face masks up to 15 inches away. Track up to 50,000 workers. Unlike a retinal scanner, it doesn’t store images. Instead, encrypt templates to guarantee privacy.
  • Online Learning: Use the built-in learning system. Provide eight free courses to users and customize/build current training, classes, quizzes and videos. Promote skill acquisition, up-skilling and career development. Run classes for on and offsite students. Use the calendar to schedule an in-person training, track transcripts and create content. Access the additional content libraries for purchase and provide surveys so employers can get feedback. Subjects include business, HR compliance, leadership, management, sales, software and workplace safety.
  • Payment Options: Gives options for paying employees, including same-day ACH capability, direct deposit, paper checks and pay cards.
  • Accounting: Manage payment and HR data with the accounting-specific dashboard. Access a library of resources, including tax forms and CPE courses. Import files through the general ledger service and post payroll data through the enterprise solution. Integrate with Sage Intacct, QuickBooks and Xero. Upload or download many files for one or multiple companies from one location.
  • Workers Compensation: Handle workers’ compensation covering medical expenses and lost wages while still ensuring stable cash flow. Provide insurance plans from A-rated national carriers.
  • Onboarding: Give new employees paperwork to fill out online. Customize the experience with personalized messages, welcome videos or other information about the company culture.
  • Payroll Protection: Let managers extend funds from a bank account for up to seven days without services being interrupted or charges for insufficient funds. Process two same-day ACH requests for a last-minute payroll, correcting pay or adding an employee. Help build business credit, deal with fraud, gain small business loans and more.
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  • Comprehensive Payroll Management: Automates payroll processing, tax calculations, and direct deposits, ensuring accuracy and compliance with federal and state regulations.
  • Employee Self-Service Portal: Allows employees to access their pay stubs, tax forms, and benefits information online, reducing administrative workload.
  • Benefits Administration: Streamlines the management of employee benefits, including health insurance, retirement plans, and other perks, with easy enrollment and tracking.
  • Time and Attendance Tracking: Integrates with time clocks and mobile devices to accurately track employee hours, overtime, and leave requests.
  • Customizable Reporting: Offers a variety of pre-built and customizable reports for payroll, benefits, and compliance, providing valuable insights for decision-making.
  • Compliance Management: Keeps up-to-date with changing labor laws and regulations, ensuring that your business remains compliant with minimal effort.
  • Integration Capabilities: Seamlessly integrates with other HR and accounting software, such as QuickBooks and ADP, for a unified workflow.
  • Secure Data Storage: Utilizes advanced encryption and security protocols to protect sensitive employee and company data from unauthorized access.
  • Mobile Accessibility: Provides a mobile app for both employees and administrators, allowing access to payroll and benefits information on-the-go.
  • Scalability: Designed to grow with your business, accommodating the needs of small businesses to large enterprises without compromising performance.
  • Automated Tax Filing: Handles federal, state, and local tax filings automatically, reducing the risk of errors and penalties.
  • Onboarding Tools: Simplifies the onboarding process for new hires with digital forms, checklists, and automated workflows.
  • Employee Performance Tracking: Monitors employee performance metrics and integrates with performance review systems to support talent management.
  • Customizable User Roles: Allows administrators to define user roles and permissions, ensuring that employees have access only to the information they need.
  • Customer Support: Provides dedicated customer support through various channels, including phone, email, and live chat, to assist with any issues or questions.
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Product Ranking

#6

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#64

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Payroll Software

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User Sentiment Summary

Great User Sentiment 2205 reviews
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83%
of users recommend this product

Paychex Flex has a 'great' User Satisfaction Rating of 83% when considering 2205 user reviews from 4 recognized software review sites.

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4.5 (24)
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4.2 (1114)
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4.1 (976)
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3.8 (91)
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Synopsis of User Ratings and Reviews

User-Friendly: Just under 50% of reviews said the user experience was good and the interface worked well.
Good Support: Around 40% had good interactions with customer service and were happy with their level of care.
Proper Functionality: One-third of reviewers felt that the system was fully equipped with the tools they needed and especially liked the efficient payroll processing, benefits management, the transparency employees had on their payments and the PTO features.
Value for Price: Around 20% of reviews felt happy with the price and said it was well worth it.
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Centralized System: KTBSonline provides a single point of entry for employers and employees to manage both benefits and payroll.
Enhanced Efficiency: The platform streamlines tasks and workflows for HR teams, allowing them to manage employee benefits and payroll more efficiently.
Improved User Experience: KTBSonline offers a user-friendly interface that is intuitive for both employers and employees.
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Issues with Features: Just under 40% of reviewers felt the features were lacking. The biggest concerns were that the UI was difficult to learn initially and the reporting wasn’t sophisticated enough.
Time and Attendance Systems: Over 20% of users had problems with the punching system or the biometric clocks.
Poor Customer Service: While users felt that the customer service was helpful overall, they noted a high rate of turnover with their reps which often led to gaps in service.
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Limited Information on Integrations: The software's ability to work seamlessly with existing HR systems is unclear, potentially leading to compatibility issues.
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Paychex Flex is a solid payroll processing system best liked for its ease of use, positive customer service interactions, fair price and useful functionality. However, it comes with several drawbacks as well. While it’s easy to use, the onboarding takes time and can be initially frustrating. The customer service is good but the high turnover with representatives can be trying. A small but significant percentage had problems with the time and attendance features, either having issues with their punches not being registered or issues with the physical biometric clocks. Overall, it seems best for small and medium businesses looking to automate their payroll. Any organization with multiple types of workers, complex pay rules or many different kinds of income to report should be sure to demo the system carefully and may want to find a more complex option.

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Is KTBSonline the Key To streamlined benefits and payroll or just another system that BiteS the dust? KTBSonline, a product developed by Kelly Benefits, is a comprehensive platform designed to streamline benefits and payroll management. While it boasts robust features catering to various HR needs, concrete user reviews and detailed feedback on its performance, user experience, and customer satisfaction remain elusive in readily available sources. Accessing the platform's feedback forum, a potential treasure trove of user insights, requires logging into KTBSonline directly.

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