NCR Silver vs Hike POS

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Our analysts compared NCR Silver vs Hike POS based on data from our 400+ point analysis of POS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

NCR Silver is an easy-to-use, cloud-based solution that provides software and hardware solutions to banks, restaurants, telecom companies and other retail businesses. The exceptional point of sale system is backed by secure payments, powerful integrations, customer marketing tools, regular updates, live support options, labor management tools and more.
It provides an enhanced employee training and onboarding experience while advanced reporting and business intelligence tools give detailed insights into day-to-day operations. The handheld devices ensure efficient customer service and a transparent payment processing model to simplify secure checkouts.

Pros
  • User-friendly interface
  • Reliable hardware
  • Good customer support
  • Offline functionality
  • Strong inventory management
Cons
  • Limited customization
  • Few integrations
  • Higher costs
  • Long-term contracts
  • Occasional software glitches
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Hike POS is a cloud-based point-of-sale software designed for adventure and leisure businesses like ski shops, bike rentals, and escape rooms. It streamlines operations with inventory management, online bookings, and rental tracking. Its mobile-first interface makes it easy to manage sales and customer interactions on the go. Hike POS boasts features like membership programs, loyalty rewards, and automated marketing tools, fostering customer engagement and repeat business. Users praise its intuitive interface, robust reporting, and seamless integrations with popular payment gateways and accounting platforms. Compared to other POS systems, Hike POS stands out for its industry-specific features, flexible pricing plans based on user count, and exceptional customer support. While it may lack some advanced functionalities of enterprise-level solutions, Hike POS shines for its affordability and ease of use, making it a strong contender for small and medium-sized businesses in the adventure and leisure industry.

Pros
  • Easy to use
  • Mobile-first interface
  • Industry-specific features
  • Robust reporting
  • Great customer support
Cons
  • Limited advanced features
  • Occasional glitches
  • Pricier than some options
  • Click-intensive tasks
  • Mobile app can be clunky
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$108 Monthly
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Windows
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Android
Chromebook
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Cloud
On-Premise
Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improved Efficiency: Streamline operations with intuitive point-of-sale processing, inventory management, employee time tracking, and sales reporting, freeing up time for growth-focused activities.
  • Enhanced Customer Experience: Offer personalized interactions, loyalty programs, and efficient checkout processes to build customer loyalty and satisfaction, fostering repeat business.
  • Data-Driven Decisions: Gain valuable insights from comprehensive sales and inventory data to make informed decisions about product offerings, pricing strategies, and marketing campaigns, optimizing business performance.
  • Reliable Operations: Ensure business continuity with offline functionality, secure payment processing, and robust hardware that withstands daily wear and tear, minimizing downtime and interruptions.
  • Scalability for Growth: Adapt the system to your evolving needs with multi-location support and expanded features as your business expands, accommodating growth without the need for system overhauls.
  • Simplified Inventory Management: Track stock levels, automate purchase orders, and receive low-stock alerts to maintain optimal inventory levels, preventing stockouts and potential revenue losses.
  • Mobile Accessibility: Manage your business on the go with mobile apps for sales, inventory, and reporting, offering flexibility and convenience for remote management and decision-making.
  • Secure Transactions: Protect customer data and comply with industry standards through robust security measures and PCI compliance, safeguarding sensitive information and building customer trust.
  • Dedicated Customer Support: Access comprehensive assistance through phone, email, and online resources, ensuring prompt resolution of issues and minimizing disruptions to business operations.
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  • Boost Efficiency, Save Time: Shorten checkout lines, automate repetitive tasks, and manage inventory seamlessly, freeing up your time to focus on what matters most - your customers and growing your business.
  • Data-Driven Decisions: Gain valuable insights from comprehensive sales reports and real-time inventory tracking. Make informed decisions about purchasing, promotions, and staffing based on accurate data.
  • Happy Customers, Repeat Business: Offer a smooth and personalized shopping experience with omnichannel capabilities, flexible payment options, and loyalty programs. Keep customers coming back for more.
  • Scalability for the Future: Easily adapt Hike POS to your evolving needs, whether you're a small startup or an expanding enterprise. Add new stores, manage multiple locations, and integrate with other business tools effortlessly.
  • Peace of Mind with Security: Enjoy secure cloud-based storage with industry-standard encryption and data protection. Rest assured knowing your business information is safe and accessible from anywhere.
  • Effortless Setup and Use: Get started quickly with a user-friendly interface and intuitive design. Hike POS is easy to learn and navigate, even for non-technical users. No need for expensive IT support.
  • Affordable and Transparent Pricing: Choose a plan that fits your budget and needs. Hike POS offers transparent pricing with no hidden fees, so you know exactly what you're paying for.
  • Always Connected, Always Supported: Access your POS system and get help anytime, anywhere with 24/7 customer support. Hike's dedicated team is always available to answer your questions and assist you.
  • Join a Thriving Community: Benefit from a network of successful Hike POS users who share best practices, tips, and insights. Learn from others and contribute to the community's growth.
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  • Kitchen Management: Optimize kitchen operations and boost efficiency using table mapping, offline credits, menu management and more. Colour code and route orders, assign preparation time, attach receipts, monitor production status, forecast requirements and leverage integrations to enhance the overall experience. 
  • Online Ordering: Create a flexible and effective digital ordering system to deliver quick services. Allow guests to order for curbside pickups, in-house delivery and third-party delivery. Process contactless payments, offer customizable menus, integrate with delivery providers, send orders directly to the kitchen and more across multiple devices. 
  • Alerts: Prioritize important tasks and regulate operations based on real-time notifications. Get instant alerts about new orders, updates, payments, non-availability of items, customer reviews and other communications without delay. Resolve issues to ensure smooth workplace functioning. 
  • Marketing: Offer rewards, discounts, promos and discounts to boost customer retention. Analyze transaction data, interaction stats and customer buying patterns to create targeted campaigns and personalized deals. Send marketing messages via SMS, MMS and email. 
  • Online Payments: Use a fully integrated platform to process online payments, equipped with a branded user interface and compatible with any smartphone device. Allow guests to scan a QR code or click a link from a text message to pay and send electronic receipts via email upon receiving checks. 
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  • Inventory Management: Categorize products, add descriptions, update status, use barcodes, count merchandise, set reminders, transfer stocks and more. Create purchase orders and record supplier information for automated assignment of orders. Customize tax rates, apply price margins and schedule inventory counts on an easy-to-use system. 
  • Reporting: Leverage powerful analytics and real-time reporting capabilities to evaluate business performance. Keep track of payments, gift cards, transactions, account sales and returns. Analyze employee activity, customer profiles, product performance and create custom reports to understand the business better. 
  • Faster Checkouts: Record payments, park orders, apply discounts, process returns, add taxes, set credit limits and more for a seamless customer service experience. 
  • Integrations: Integrate with eCommerce platforms like Shopify, QuickBooks, BigCommerce and WooCommerce to streamline all business operations with smooth data syncs and a consolidated dashboard. 
  • Store Management: Generate daily totals reports, set individual staff pins, view order history, process returns and perform calculations on a cloud-based platform.
  • Customer Marketing: Create individual customer profiles to organize crucial information in one place. Analyze directories to offer gift cards, build loyalty programs, send personalized emails, identify current trends and boost customer retention. 
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Product Ranking

#21

among all
POS Software

#240

among all
POS Software

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Analyst Rating Summary

80
77
42
42
89
100
100
100
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Employee Management
Reporting and Insights
Types of POS
Customer and Loyalty Management
Inventory Management
Customer and Loyalty Management
Employee Management
Reporting and Insights
Inventory Management
Types of POS

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

NCR Silver
Hike POS
+ Add Product + Add Product
Compliance And Security Customer And Loyalty Management Employee Management Inventory Management Items And Service Management Payment Transactions And Cash Management POS Hardware Reporting And Insights Sales And Marketing Management Store Management Types Of POS 42 89 100 85 85 76 70 100 76 73 100 42 100 100 87 75 83 41 88 76 61 87 0 25 50 75 100
33%
0%
67%
33%
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67%
90%
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10%
100%
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0%
100%
0%
0%
100%
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89%
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11%
89%
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11%
86%
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14%
71%
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29%
78%
0%
22%
67%
0%
33%
40%
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60%
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100%
100%
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88%
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70%
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30%
70%
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30%
67%
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33%
56%
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44%
100%
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88%
0%
12%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

40%
0%
60%
80%
0%
20%

User Sentiment Summary

Good User Sentiment 161 reviews
Great User Sentiment 41 reviews
74%
of users recommend this product

NCR Silver has a 'good' User Satisfaction Rating of 74% when considering 161 user reviews from 2 recognized software review sites.

81%
of users recommend this product

Hike POS has a 'great' User Satisfaction Rating of 81% when considering 41 user reviews from 2 recognized software review sites.

3.8 (18)
4.2 (6)
n/a
4.0 (35)
3.7 (143)
n/a

Awards

SelectHub research analysts have evaluated NCR Silver and concluded it earns best-in-class honors for Types of POS.

Types of POS Award

SelectHub research analysts have evaluated Hike POS and concluded it earns best-in-class honors for Customer and Loyalty Management.

Customer and Loyalty Management Award

Synopsis of User Ratings and Reviews

Intuitive Interface: Users often praise the easy-to-learn interface, with clear navigation and touchscreen compatibility.
Mobile Capabilities: Manage sales, inventory, and employee timecards remotely using the mobile app.
Flexible Payment Processing: Accept various payment methods, including EMV chip cards, contactless payments, and mobile wallets.
Robust Reporting: Generate detailed sales, inventory, and employee performance reports to track business insights.
Customer Management Tools: Build customer loyalty with features for tracking purchase history, creating targeted promotions, and managing gift cards.
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Streamlined Checkout & Efficiency: Users praise Hike POS for speeding up transactions with features like self-checkout kiosks, mobile checkout, and express lanes, reducing wait times and queues. One bakery owner shared how Hike POS cut their average checkout time in half.
Inventory Management Made Easy: Real-time stock tracking, automated purchase orders, and low-stock alerts are lauded for keeping inventory levels optimal and preventing stockouts. A clothing boutique owner appreciates how Hike POS helps them avoid losing sales due to overselling.
Actionable Data & Insights: Users value the comprehensive sales reports, customer behavior analytics, and customizable dashboards that provide data-driven insights. A restaurant owner credits Hike POS with helping them identify peak sales hours and optimize staffing.
Seamless Omnichannel Experience: Users love the omnichannel capabilities that integrate online stores, mobile apps, and physical locations. A bookstore owner highlights how Hike POS simplifies online orders and in-store pickup, creating a smooth experience for customers.
Exceptional Customer Support: Users rave about the 24/7 customer support via phone, email, and live chat. A cafe owner appreciates the prompt and helpful assistance they receive whenever they need it.
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Limited Customization Options: Users may find the system's customization capabilities for receipts, reports, and workflows restrictive compared to some competitors.
Potential Inventory Management Issues: Some reviews mention challenges with inventory tracking accuracy and stock syncing across multiple locations.
Technical Glitches: Occasional reports of software glitches, slow loading times, and hardware compatibility issues, though frequency may vary.
Customer Support Response Times: Mixed experiences with customer support, with some users reporting long wait times or difficulty reaching knowledgeable representatives.
Hidden Fees: Potential for unexpected fees for hardware, add-ons, or specific payment processing services, which can increase overall costs.
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Unreliable iPad App: Users reported frequent crashes, freezes, and connection issues with the iPad app, requiring daily reinstallation for basic functionality. Data inaccuracies and random currency changes were also mentioned.
Limited Reporting: Hike was criticized for its lack of in-depth reports, making it difficult to generate custom reports and gain insights into sales and inventory. Data syncing issues with customer details and sales were also reported.
Click-intensive Interface: Users found the interface repetitive and click-intensive, requiring multiple actions for tasks like purchase orders. Limited "apply to all" functionality and occasional browser compatibility issues (mainly with Chrome recommended) were additional pain points.
Customer Support Concerns: The lack of phone support and reliance solely on live chat was a concern for some users. Repetitive troubleshooting suggestions and unresolved issues despite contacting support were also reported.
Other Potential Drawbacks: While generally praised for ease of use, Hike might not be ideal for businesses with complex product variations. Occasional lag and performance issues, as well as a less intuitive interface for some users, were also mentioned as potential drawbacks.
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NCR Silver, a POS software solution, has garnered a mixed bag of user reviews in the past year. While praised for its intuitive interface, ease of use, and robust reporting features, some users have expressed concerns regarding its pricing structure, limited customization options, and occasional glitches. On the positive side, many users appreciate NCR Silver's clean and user-friendly interface, making it easy for new staff to learn the ropes quickly. The software's reporting capabilities are also a hit, offering valuable insights into sales trends, inventory levels, and customer behavior. This data-driven approach helps businesses make informed decisions and optimize their operations. For instance, one user mentioned using NCR Silver's reporting to identify slow-selling items and adjust their ordering accordingly, leading to a significant reduction in waste. However, some users find the software's pricing to be on the higher end, especially for smaller businesses. Additionally, the customization options are perceived as limited compared to competitors, hindering businesses with unique workflows or branding needs. A recurring complaint dotyczy occasional bugs and glitches that can disrupt operations, although NCR has been working on addressing these issues through regular updates. Overall, NCR Silver seems to be a solid POS system for businesses seeking a user-friendly and data-rich solution. However, its pricing and limited customization might deter cost-conscious businesses or those with specific needs. Carefully weighing the strengths and weaknesses against your individual requirements is crucial before making a decision.

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Hike POS garners mixed reviews from users, often contrasting its user-friendly interface and 24/7 chat support with limitations in reporting, reliability, and certain functionalities. While praised for its ease of use compared to competitors like Square and Shopify POS (especially for non-tech-savvy users), Hike struggles with stability issues on its iPad app, leading to crashes, data inaccuracies, and even daily reinstallation needs. This unreliability can be a dealbreaker for businesses requiring consistent performance. Reporting capabilities are another point of contention. Users find Hike's reports basic and lack customization options compared to Square's robust analytics or Vend's detailed inventory insights. This makes it difficult to gain in-depth business intelligence, a crucial aspect for informed decision-making. While Hike boasts 24/7 chat support, some users report repetitive troubleshooting suggestions and unresolved issues, raising concerns about the effectiveness of their support structure. However, Hike shines in its user-friendly interface and affordable pricing. Users appreciate its intuitive layout and straightforward functionalities, making it a good option for small businesses with basic POS needs. Additionally, its 24/7 chat support, though lacking phone options, caters to those seeking readily available assistance. Ultimately, Hike's value proposition hinges on prioritizing ease of use and affordability over advanced features and robust reporting. Businesses requiring in-depth data analysis or seamless app stability might need to consider alternatives like Square or Vend.

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