Micro Focus vs ServiceNow SPM

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Our analysts compared Micro Focus vs ServiceNow SPM based on data from our 400+ point analysis of PPM Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Micro Focus PPM is an organizational tool that helps businesses maintain compliance and reduce expenditures. Companies can plan and manage portfolios, resources and finances. It offers a dashboard view of all relevant information and notifies users about resource modifications that occur within a company. It offers capabilities to deliver outcomes by driving transformation and overcoming project challenges.

It helps organizations overcome cost, time and resource management challenges and allows data consolidation and visibility within enterprise portfolios. Executives can prioritize tasks and get a peek into resource utilization while aligning them with business goals. It provides crucial information in real time by capturing project operations and execution to help companies make the right investment decisions.
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ServiceNow SPM (formerly ITBM) is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with their strategic objectives. It provides a centralized platform for managing the entire portfolio lifecycle, from ideation to execution and realization of benefits. ServiceNow SPM is most suited for large organizations with complex portfolios and multiple stakeholders. It offers a number of benefits, including improved decision-making, increased agility, and reduced risk. Some of the popular features of ServiceNow SPM include portfolio prioritization, resource management, and risk assessment. However, some users have reported that the product can be complex and difficult to use. Overall, ServiceNow SPM is a powerful SPM solution that can help organizations achieve their strategic goals. Pricing for ServiceNow SPM is based on the number of users and the number of portfolios.

Pros Cons
  • Improved decision-making
  • Increased agility
  • Reduced risk
  • Centralized platform
  • Comprehensive features
  • Complex to use
  • Steep learning curve
  • Pricey
  • Limited reporting
  • Not ideal for small teams
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$100/User, Monthly, Quote-based
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Tailored to your specific needs
$50/User, Monthly
Get a free price quote
Tailored to your specific needs
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Product Assistance

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24/7 Live Support
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Product Insights

  • Digitize Processes: Create and automate operational processes and business rules with drag-and-drop workflow steps. Choose from a library of readymade workflows and customize them as per requirements. 
  • Manage Hybrid Projects: Manage Waterfall, Agile or hybrid application projects. Integrate with popular Agile modules like Jira, Agile Manager, ALM Octane, VersionOne, CA Rally and more. 
  • Real-Time Financial Visibility: Plan portfolios, projects or programs from bottom-up or top-down with cost forecasts. Capture expenditures as projects progress and work gets performed. 
  • Optimize Portfolios: Gather vital information on processes and projects that require investment. Optimize portfolios according to defined thresholds. 
  • Resource Visibility: Gather better resource visibility to determine where the staff should be utilized for better outcomes. Manage resource requests from a single location and staff multiple projects quickly. 
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  • Improved Decision-Making: ServiceNow SPM provides a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.
  • Increased Agility: By streamlining portfolio management processes and automating tasks, ServiceNow SPM helps organizations respond quickly to changing market conditions and seize new opportunities.
  • Reduced Risk: ServiceNow SPM's risk management capabilities help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.
  • Enhanced Alignment with Strategic Objectives: ServiceNow SPM ensures that IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.
  • Improved Collaboration and Communication: ServiceNow SPM provides a single source of truth for portfolio data, fostering collaboration and communication among stakeholders across the organization.
  • Greater Portfolio Visibility and Transparency: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
  • Streamlined Portfolio Management Processes: ServiceNow SPM automates many portfolio management tasks, reducing manual effort and improving efficiency.
  • Enhanced Resource Utilization: ServiceNow SPM helps organizations optimize resource allocation, ensuring that resources are used effectively and efficiently.
  • Improved Project Success Rates: By providing data-driven insights and support for project planning, execution, and monitoring, ServiceNow SPM helps organizations increase the success rate of their projects.
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  • Strategic Portfolio Management: Measure deliverables against investments by taking advantage of smart KPIs and what-if-scenarios. Identify initiatives that offer high monetary value. Executives and stakeholders can engage continuously to accomplish unified portfolio optimization at a central location. Streamline application use as per business requirements using Application Portfolio Management.  
  • Project Resource Scheduling: Get a clear impression of a team’s and individual employees’ work progress. Manage team’s time utilization and make intelligent scheduling decisions by viewing staff availability on a single page. Manage resources assigned to each project. Edit and schedule assignments using drag-and-drop function. Maximize utilization by delegating more work to under-worked employees. Configure everyday availability, billable cost rate and skills for each staff member. Add public holidays and leaves for accurate forecasting.  
  • Agile Enterprise: Track utilization, team cost and allocation. Access centralized information for business operations. Identify issues quickly and adapt to unforeseen circumstances to achieve business goals. 
  • Accelerate Project Delivery: Manage requests, projects and programs proactively. Recognize resource spills and risks for quicker project turnaround. Set up workflows, plan and track projects and get approvals. Gain real-time insights into project status, and track compliance. Monitor work requests from a central location with a standard assignment and intake process. 
  • Scale on Demand: Integrate process control with simple collaboration to scale easily across the organization, and even in remorse teams. Implement organizational processes that reflect organizational professionalism. Divide work into portfolios, projects and programs across business divisions and teams. Update stakeholders via role-based PPM dashboard. Automate financial governance and IT tools to mitigate risks. 
  • Resource Optimization: Optimize resource time and cost with better scheduling decisions. Track team performance, cost and utilization. Gather supply forecast and resource demand costs. Define and monitor business value and achieve financial transparency throughout the IT investment cycle. Curtail expenditures with resource forecasting alongwith benefit analysis. 
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  • Portfolio Prioritization: ServiceNow SPM provides a centralized platform for prioritizing projects and initiatives based on their alignment with strategic objectives, resource availability, and risk assessment.
  • Resource Management: ServiceNow SPM enables organizations to effectively manage their resources across the portfolio, ensuring that the right people and skills are assigned to the right projects.
  • Risk Management: ServiceNow SPM helps organizations identify, assess, and mitigate potential risks associated with their projects and initiatives.
  • Performance Tracking: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
  • Reporting and Analytics: ServiceNow SPM offers comprehensive reporting and analytics capabilities, enabling organizations to gain insights into portfolio trends, identify areas for improvement, and make data-driven decisions.
  • Collaboration and Communication Tools: ServiceNow SPM facilitates collaboration and communication among stakeholders across the organization, ensuring that everyone is aligned on portfolio goals and progress.
  • Integrations with Other ServiceNow Products: ServiceNow SPM integrates seamlessly with other ServiceNow products, such as IT Service Management (ITSM) and Project Management (PM), providing a holistic view of the organization's projects and initiatives.
  • Mobile App: ServiceNow SPM offers a mobile app, enabling users to access and manage portfolio information on the go.
  • Customizable Dashboards: ServiceNow SPM allows users to create customized dashboards to track the metrics that are most important to them.
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Product Ranking

#21

among all
PPM Software

#49

among all
PPM Software

Find out who the leaders are

Analyst Rating Summary

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Financial Management
Platform Features
Portfolio Management
Resource Management
Demand and Idea Management
Agile Portfolio Planning
Dashboards and Reporting
Demand and Idea Management
Financial Management
Platform Security

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Micro Focus
ServiceNow SPM
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Agile Portfolio Planning Dashboards And Reporting Demand And Idea Management Financial Management Platform Features Portfolio Management Project Management Resource Management Team Collaboration 86 0 98 100 100 100 64 100 98 100 100 100 100 95 92 91 91 86 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

we're gathering data
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User Sentiment Summary

Good User Sentiment 94 reviews
Great User Sentiment 267 reviews
78%
of users recommend this product

Micro Focus has a 'good' User Satisfaction Rating of 78% when considering 94 user reviews from 4 recognized software review sites.

87%
of users recommend this product

ServiceNow SPM has a 'great' User Satisfaction Rating of 87% when considering 267 user reviews from 3 recognized software review sites.

4.0 (29)
3.8 (13)
4.5 (8)
n/a
n/a
4.3 (110)
3.7 (43)
4.4 (144)
3.8 (14)
n/a

Awards

SelectHub research analysts have evaluated Micro Focus and concluded it earns best-in-class honors for Platform Features and Team Collaboration.

Platform Features Award
Team Collaboration Award

SelectHub research analysts have evaluated ServiceNow SPM and concluded it earns best-in-class honors for Agile Portfolio Planning, Demand and Idea Management and Platform Security.

Agile Portfolio Planning Award
Demand and Idea Management Award
Platform Security Award

Synopsis of User Ratings and Reviews

Scalability and Flexibility: Micro Focus PPM is suitable for organizations of all sizes, accommodating growth and evolving project needs. Its modular design allows for customization to align with specific workflows and methodologies.
Comprehensive Functionality: The platform offers a wide range of features, including project planning, resource management, financial tracking, risk assessment, and reporting. This comprehensiveness eliminates the need for multiple disparate tools, streamlining project management processes.
Improved Visibility and Control: Micro Focus PPM provides real-time insights into project performance, resource utilization, and financial health. Dashboards and reports offer clear visibility, enabling proactive decision-making and better control over project outcomes.
Enhanced Collaboration: The platform facilitates communication and collaboration among project stakeholders. Centralized data and document repositories, along with collaboration tools, ensure everyone is aligned and working towards common goals.
Integration Capabilities: Micro Focus PPM integrates with other enterprise systems, such as ERP, CRM, and HR, enabling seamless data flow and eliminating data silos. This integration enhances efficiency and provides a holistic view of project portfolios.
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Improved decision-making: Users appreciate ServiceNow SPM's ability to provide a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.
Increased agility: Users find that ServiceNow SPM's streamlined portfolio management processes and automation of tasks help organizations respond quickly to changing market conditions and seize new opportunities.
Reduced risk: Users value ServiceNow SPM's risk management capabilities that help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.
Enhanced alignment with strategic objectives: Users appreciate that ServiceNow SPM ensures IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.
Improved collaboration and communication: Users find that ServiceNow SPM's provision of a single source of truth for portfolio data fosters collaboration and communication among stakeholders across the organization.
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Usability Challenges: Users frequently report that the interface is clunky and unintuitive, making it difficult to navigate and perform basic tasks efficiently. The learning curve can be steep, especially for new users unfamiliar with the platform's complexities.
Performance Issues: Slow loading times and occasional system crashes can disrupt workflows and hinder productivity. Some users have expressed frustration with the software's performance, particularly when handling large projects or complex data sets.
Customization Limitations: While Micro Focus offers some customization options, users may find them to be restrictive for tailoring the platform to their specific needs and preferences. The lack of flexibility can be a drawback for organizations with unique workflows or industry-specific requirements.
Cost Considerations: Micro Focus can be expensive, especially for smaller organizations or teams with limited budgets. The licensing structure and additional modules can contribute to the overall cost, making it a significant investment for businesses.
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Complexity: Users find ServiceNow SPM to be a complex enterprise solution, requiring a significant level of training and expertise to implement and use effectively.
Cost: Users find ServiceNow SPM to be a relatively expensive solution, with pricing based on the number of users and portfolios. This can make it prohibitive for smaller organizations or organizations with limited budgets.
Steep learning curve: Users find that ServiceNow SPM has a steep learning curve, which can make it difficult for new users to get up to speed quickly.
Limited reporting: Some users find that ServiceNow SPM's reporting capabilities are limited and could be more comprehensive.
Not ideal for small teams: Users believe that ServiceNow SPM is designed for large organizations with complex portfolios. It may not be the best fit for smaller teams or organizations with simpler portfolio management needs.
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Micro Focus's Project Portfolio Management (PPM) solution has attracted considerable attention for its comprehensive features and user-friendly interface. The software's ability to manage resources effectively, track project progress, and provide valuable insights into portfolio performance has resonated with users. The platform's scalability ensures that it can adapt to the evolving needs of businesses, regardless of their size or complexity. Reviewers have highlighted Micro Focus PPM's strengths in resource management, noting its ability to optimize resource allocation, track utilization, and manage skills and competencies effectively. The software's graphical workflow engine has also been praised for its ability to automate processes and improve efficiency. Users appreciate the "what-if" scenario planning capabilities, which allow them to assess the impact of potential changes on project timelines and resource availability. While Micro Focus PPM offers a robust set of features, some users have mentioned that the initial learning curve can be steep due to the software's extensive functionality. Micro Focus PPM distinguishes itself from competitors through its advanced portfolio management module, which provides a comprehensive view of all projects, financials, resources, and progress. The software's ability to manage programs and provide a top-down perspective on project portfolios is a significant advantage for organizations with complex project landscapes. Micro Focus PPM is particularly well-suited for large enterprises and organizations with a high volume of projects due to its scalability and comprehensive feature set. Its ability to handle complex resource management requirements and provide insights into portfolio performance makes it an ideal choice for businesses seeking to optimize their project delivery and achieve strategic alignment.

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ServiceNow SPM is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with business goals. Users praise its ease of implementation, user-friendly interface, and strong capabilities for project and portfolio management. One user noted that ServiceNow SPM "is really easy to implement and get adopted in the organization." Another user commented that the "interface is welcoming and user friendly." In terms of functionality, users appreciate ServiceNow SPM's ability to "house and process a lot of data." Additionally, users find the resource management capabilities to be particularly useful, especially for managing hourly resources. However, some users have also identified areas for improvement. For instance, one user mentioned that ServiceNow SPM "can be hard to manage SOW based contracts." Others have expressed concerns about the overall function of the system, stating that it "left more to be desired." Compared to similar products, users believe that ServiceNow SPM stands out for its ease of use and strong data management capabilities. Overall, ServiceNow SPM is a well-regarded SPM solution that offers a number of benefits for organizations seeking to improve their portfolio management processes. While there are some areas for improvement, users generally find the system to be easy to use and effective.

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