ServiceNow SPM vs AdaptiveWork

Last Updated:

Our analysts compared ServiceNow SPM vs AdaptiveWork based on data from our 400+ point analysis of PPM Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

ServiceNow SPM (formerly ITBM) is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with their strategic objectives. It provides a centralized platform for managing the entire portfolio lifecycle, from ideation to execution and realization of benefits. ServiceNow SPM is most suited for large organizations with complex portfolios and multiple stakeholders. It offers a number of benefits, including improved decision-making, increased agility, and reduced risk. Some of the popular features of ServiceNow SPM include portfolio prioritization, resource management, and risk assessment. However, some users have reported that the product can be complex and difficult to use. Overall, ServiceNow SPM is a powerful SPM solution that can help organizations achieve their strategic goals. Pricing for ServiceNow SPM is based on the number of users and the number of portfolios.

Pros Cons
  • Improved decision-making
  • Increased agility
  • Reduced risk
  • Centralized platform
  • Comprehensive features
  • Complex to use
  • Steep learning curve
  • Pricey
  • Limited reporting
  • Not ideal for small teams
read more...
Planview AdaptiveWork is a cloud-based work management platform that streamlines work processes from ideation to completion. It caters to a diverse range of teams, including product, marketing, engineering, and operations, offering a flexible and scalable solution for effective work management. Organizations seeking enhanced collaboration, improved visibility into work processes, increased productivity, reduced risk, enhanced compliance, and better decision-making can greatly benefit from Planview AdaptiveWork. Planview AdaptiveWork's notable features include Kanban boards for visualizing workflows, Gantt charts for project planning and scheduling, custom reporting capabilities for data-driven insights, and integrations with other business systems for a unified work environment. Planview AdaptiveWork stands out among similar products due to its user-friendly interface, comprehensive feature set, and robust customization options. Users appreciate its ability to adapt to various business needs, fostering seamless collaboration and streamlined operations. Pricing for Planview AdaptiveWork is tailored to the specific needs of each organization, considering the number of users and the required features. Organizations can obtain a quote by contacting Planview sales for personalized pricing information.

Pros Cons
  • Centralized project management
  • Improved project visibility
  • Enhanced resource management
  • Reduced project risks
  • Improved decision-making
  • High cost, especially for large teams
  • Complex setup and learning curve
  • Limited customization options
  • Occasional bugs and glitches
  • Requires significant implementation effort
read more...
$50/User, Monthly
Get a free price quote
Tailored to your specific needs
$79/User, Monthly
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improved Decision-Making: ServiceNow SPM provides a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.
  • Increased Agility: By streamlining portfolio management processes and automating tasks, ServiceNow SPM helps organizations respond quickly to changing market conditions and seize new opportunities.
  • Reduced Risk: ServiceNow SPM's risk management capabilities help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.
  • Enhanced Alignment with Strategic Objectives: ServiceNow SPM ensures that IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.
  • Improved Collaboration and Communication: ServiceNow SPM provides a single source of truth for portfolio data, fostering collaboration and communication among stakeholders across the organization.
  • Greater Portfolio Visibility and Transparency: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
  • Streamlined Portfolio Management Processes: ServiceNow SPM automates many portfolio management tasks, reducing manual effort and improving efficiency.
  • Enhanced Resource Utilization: ServiceNow SPM helps organizations optimize resource allocation, ensuring that resources are used effectively and efficiently.
  • Improved Project Success Rates: By providing data-driven insights and support for project planning, execution, and monitoring, ServiceNow SPM helps organizations increase the success rate of their projects.
read more...
  • Enhanced Collaboration and Communication: Planview AdaptiveWork fosters seamless collaboration and communication across teams, departments, and even external stakeholders. Its centralized platform provides a single source of truth for all project information, ensuring everyone is aligned and up-to-date on the latest developments.
  • Improved Project Visibility and Control: Planview AdaptiveWork grants users real-time visibility into project progress, resource utilization, and potential risks. This enhanced visibility empowers project managers to make informed decisions, identify and mitigate issues promptly, and keep projects on track to meet deadlines and objectives.
  • Streamlined Workflows and Automation: Planview AdaptiveWork streamlines workflows and automates repetitive tasks, freeing up valuable time for teams to focus on higher-value, strategic initiatives. Its automation capabilities can handle everything from task assignment and notifications to approval routing and data synchronization.
  • Data-Driven Decision Making: Planview AdaptiveWork provides comprehensive reporting and analytics capabilities, enabling users to glean valuable insights from project data. These insights can inform decision-making, identify areas for improvement, and optimize project performance across the organization.
  • Enhanced Resource Management: Planview AdaptiveWork optimizes resource allocation and utilization, ensuring the right people are working on the right tasks at the right time. Its resource management tools provide clear visibility into team capacity, skill sets, and availability, enabling managers to make informed decisions about resource allocation and prevent bottlenecks.
  • Risk Management and Mitigation: Planview AdaptiveWork proactively identifies and assesses potential project risks, enabling teams to take preventive measures and minimize disruptions. Its risk management features provide tools for risk assessment, prioritization, and mitigation planning.
  • Scalability and Adaptability: Planview AdaptiveWork scales to meet the needs of organizations of all sizes, from small teams to large enterprises. Its flexible and adaptable nature allows it to accommodate changing business needs and methodologies, ensuring it remains a valuable asset as the organization grows and evolves.
  • Improved Project Success Rates: By leveraging Planview AdaptiveWork's comprehensive capabilities, organizations can significantly improve their project success rates. Increased collaboration, enhanced visibility, streamlined workflows, and data-driven decision-making all contribute to achieving project goals on time, within budget, and to the specified quality standards.
read more...
  • Portfolio Prioritization: ServiceNow SPM provides a centralized platform for prioritizing projects and initiatives based on their alignment with strategic objectives, resource availability, and risk assessment.
  • Resource Management: ServiceNow SPM enables organizations to effectively manage their resources across the portfolio, ensuring that the right people and skills are assigned to the right projects.
  • Risk Management: ServiceNow SPM helps organizations identify, assess, and mitigate potential risks associated with their projects and initiatives.
  • Performance Tracking: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
  • Reporting and Analytics: ServiceNow SPM offers comprehensive reporting and analytics capabilities, enabling organizations to gain insights into portfolio trends, identify areas for improvement, and make data-driven decisions.
  • Collaboration and Communication Tools: ServiceNow SPM facilitates collaboration and communication among stakeholders across the organization, ensuring that everyone is aligned on portfolio goals and progress.
  • Integrations with Other ServiceNow Products: ServiceNow SPM integrates seamlessly with other ServiceNow products, such as IT Service Management (ITSM) and Project Management (PM), providing a holistic view of the organization's projects and initiatives.
  • Mobile App: ServiceNow SPM offers a mobile app, enabling users to access and manage portfolio information on the go.
  • Customizable Dashboards: ServiceNow SPM allows users to create customized dashboards to track the metrics that are most important to them.
read more...
  • Demand Management: Capture, evaluate, and prioritize project requests to ensure alignment with strategic goals.
  • Client Project Planning: Create and manage project plans tailored to specific client requirements and expectations.
  • Capacity Planning: Forecast resource needs, match resources to tasks, and prevent resource bottlenecks.
  • Resource Management: Track resource availability, skills, and workload to optimize resource utilization.
  • Gantt Charts and Visualizations: Visualize project timelines, dependencies, and resource allocation for clear insights.
  • Collaboration Tools: Facilitate teamwork and communication with real-time discussions, file sharing, and activity feeds.
  • Workflow Automation: Automate repetitive tasks, streamline processes, and improve efficiency.
  • Reporting and Analytics: Generate comprehensive reports and dashboards to gain valuable project insights.
  • Integrations: Connect AdaptiveWork with other business applications for seamless data exchange.
  • Mobile App: Access project information and manage tasks on the go using the mobile app.
  • Customizable Interface: Personalize the user interface to suit individual preferences and workflows.
  • Data Security: Protect sensitive project data with robust security measures and access controls.
read more...

Product Ranking

#49

among all
PPM Software

#88

among all
PPM Software

Find out who the leaders are

Analyst Rating Summary

92
95
100
79
100
100
100
98
Show More Show More
Agile Portfolio Planning
Dashboards and Reporting
Demand and Idea Management
Financial Management
Platform Security
Dashboards and Reporting
Financial Management
Platform Security
Resource Management
Project Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ServiceNow SPM
AdaptiveWork
+ Add Product + Add Product
Agile Portfolio Planning Dashboards And Reporting Demand And Idea Management Financial Management Platform Features Portfolio Management Project Management Resource Management Team Collaboration 100 100 100 100 95 92 91 91 86 79 100 98 100 93 92 99 100 86 0 25 50 75 100
100%
0%
0%
80%
0%
20%
100%
0%
0%
100%
0%
0%
100%
0%
0%
83%
17%
0%
100%
0%
0%
100%
0%
0%
95%
0%
5%
91%
0%
9%
89%
0%
11%
89%
0%
11%
88%
0%
12%
100%
0%
0%
88%
0%
12%
100%
0%
0%
86%
0%
14%
86%
0%
14%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

53%
0%
47%
88%
0%
12%
100%
0%
0%
100%
0%
0%

User Sentiment Summary

Great User Sentiment 267 reviews
we're gathering data
87%
of users recommend this product

ServiceNow SPM has a 'great' User Satisfaction Rating of 87% when considering 267 user reviews from 3 recognized software review sites.

we're gathering data
3.8 (13)
n/a
4.3 (110)
n/a
4.4 (144)
n/a

Awards

SelectHub research analysts have evaluated ServiceNow SPM and concluded it earns best-in-class honors for Agile Portfolio Planning, Demand and Idea Management and Platform Security.

Agile Portfolio Planning Award
Demand and Idea Management Award
Platform Security Award

SelectHub research analysts have evaluated AdaptiveWork and concluded it deserves the award for the Best Overall PPM Software available today and earns best-in-class honors for Integration and Extensibility and Platform Security.

Analysts' Pick Award
Integration and Extensibility Award
Platform Security Award

Synopsis of User Ratings and Reviews

Improved decision-making: Users appreciate ServiceNow SPM's ability to provide a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.
Increased agility: Users find that ServiceNow SPM's streamlined portfolio management processes and automation of tasks help organizations respond quickly to changing market conditions and seize new opportunities.
Reduced risk: Users value ServiceNow SPM's risk management capabilities that help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.
Enhanced alignment with strategic objectives: Users appreciate that ServiceNow SPM ensures IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.
Improved collaboration and communication: Users find that ServiceNow SPM's provision of a single source of truth for portfolio data fosters collaboration and communication among stakeholders across the organization.
Show more
Easy to use and intuitive interface: Users consistently praise Planview AdaptiveWork for its user-friendly interface and intuitive design, making it easy for both new and experienced users to navigate and utilize its features effectively.
Real-time visibility and collaboration: Planview AdaptiveWork provides real-time visibility into project progress, enabling team members to collaborate effectively and stay informed on project updates. This real-time visibility fosters a sense of transparency and accountability among team members.
Effective resource management: Planview AdaptiveWork's resource management capabilities allow organizations to optimize resource allocation, ensuring that the right people are working on the right projects at the right time. This efficiency helps organizations maximize productivity and minimize resource bottlenecks.
Flexible customization: Planview AdaptiveWork's customizable features enable organizations to tailor the platform to their specific needs and workflows. This flexibility allows organizations to adopt Planview AdaptiveWork seamlessly into their existing processes and maximize its value.
Strong reporting and insights: Planview AdaptiveWork provides comprehensive reporting and analytics capabilities, enabling organizations to gain valuable insights into project performance, resource utilization, and overall portfolio health. These insights inform better decision-making and improve project outcomes.
Show more
Complexity: Users find ServiceNow SPM to be a complex enterprise solution, requiring a significant level of training and expertise to implement and use effectively.
Cost: Users find ServiceNow SPM to be a relatively expensive solution, with pricing based on the number of users and portfolios. This can make it prohibitive for smaller organizations or organizations with limited budgets.
Steep learning curve: Users find that ServiceNow SPM has a steep learning curve, which can make it difficult for new users to get up to speed quickly.
Limited reporting: Some users find that ServiceNow SPM's reporting capabilities are limited and could be more comprehensive.
Not ideal for small teams: Users believe that ServiceNow SPM is designed for large organizations with complex portfolios. It may not be the best fit for smaller teams or organizations with simpler portfolio management needs.
Show more
Steep learning curve: Some users find Planview AdaptiveWork's initial learning curve to be steep, requiring significant time and effort to fully grasp its functionalities and features. This can be a barrier for quick adoption and utilization.
Occasional glitches and bugs: While Planview AdaptiveWork is generally stable and reliable, users have reported occasional glitches and bugs that can disrupt their workflow and hinder productivity. These issues may require technical support to resolve.
Limited integration with third-party tools: Planview AdaptiveWork's integration capabilities with certain third-party tools, particularly those outside the Planview ecosystem, could be more robust and comprehensive. This can limit data sharing and interoperability with other systems used by the organization.
Pricing concerns: Some users have expressed concerns about Planview AdaptiveWork's pricing structure, particularly for larger organizations or those with complex project management needs. The cost-to-value ratio may not be perceived as favorable for all users.
Inconsistent user experience: A few users have reported inconsistencies in the user experience across different Planview AdaptiveWork modules or features. This can create confusion and hinder user adoption.
Show more

ServiceNow SPM is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with business goals. Users praise its ease of implementation, user-friendly interface, and strong capabilities for project and portfolio management. One user noted that ServiceNow SPM "is really easy to implement and get adopted in the organization." Another user commented that the "interface is welcoming and user friendly." In terms of functionality, users appreciate ServiceNow SPM's ability to "house and process a lot of data." Additionally, users find the resource management capabilities to be particularly useful, especially for managing hourly resources. However, some users have also identified areas for improvement. For instance, one user mentioned that ServiceNow SPM "can be hard to manage SOW based contracts." Others have expressed concerns about the overall function of the system, stating that it "left more to be desired." Compared to similar products, users believe that ServiceNow SPM stands out for its ease of use and strong data management capabilities. Overall, ServiceNow SPM is a well-regarded SPM solution that offers a number of benefits for organizations seeking to improve their portfolio management processes. While there are some areas for improvement, users generally find the system to be easy to use and effective.

Show more

Planview AdaptiveWork, a comprehensive work and resource management platform, has garnered mixed reviews from users. While many users appreciate its powerful features and flexibility, others find it complex and expensive. On the positive side, users praise Planview AdaptiveWork's real-time visibility into project progress and risks, enabling data-driven decision-making and timely risk mitigation. They also value its resource management capabilities, which help optimize resource allocation and prevent overbooking. Additionally, users appreciate its ability to integrate with other enterprise applications, streamlining workflows and providing a holistic view of business operations. However, some users find Planview AdaptiveWork's interface to be overly complex and challenging to navigate, especially for new users. They also point out limitations in its reporting capabilities, suggesting more advanced filters and data visualization options. Additionally, users express concerns about occasional bugs and glitches that can disrupt their workflow. When compared to similar products like Asana and Jira, users believe Planview AdaptiveWork stands out in its project portfolio management (PPM) capabilities. Its robust PPM features provide a comprehensive overview of projects, portfolios, and resources, enabling effective project governance and prioritization. Overall, Planview AdaptiveWork is a powerful work and resource management platform with strengths in PPM capabilities, real-time visibility, and resource management. However, its complexity and occasional glitches can be drawbacks for some users. Organizations considering Planview AdaptiveWork should carefully evaluate their needs and budget to determine if it is the right fit for their business.

Show more

Screenshots

Top Alternatives in PPM Software


AdaptiveWork

Adobe Workfront

Celoxis

Clarity PPM

Cora PPM

Daptiv

Eclipse PPM

KeyedIn

Micro Focus

Microsoft Project

OpenText PPM

Planisware

Planview

Primavera P6

SAP PPM

Sciforma

Sopheon Accolade

WorkOtter

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings