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ServiceNow SPM vs BigPicture

Last Updated: November 18th, 2024

Our analysts compared ServiceNow SPM vs BigPicture based on data from our 400+ point analysis of PPM Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

ServiceNow SPM (formerly ITBM) is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with their strategic objectives. It provides a centralized platform for managing the entire portfolio lifecycle, from ideation to execution and realization of benefits. ServiceNow SPM is most suited for large organizations with complex portfolios and multiple stakeholders. It offers a number of benefits, including improved decision-making, increased agility, and reduced risk. Some of the popular features of ServiceNow SPM include portfolio prioritization, resource management, and risk assessment. However, some users have reported that the product can be complex and difficult to use. Overall, ServiceNow SPM is a powerful SPM solution that can help organizations achieve their strategic goals. Pricing for ServiceNow SPM is based on the number of users and the number of portfolios.

Pros	Cons
Improved decision-making Increased agility Reduced risk Centralized platform Comprehensive features	Complex to use Steep learning curve Pricey Limited reporting Not ideal for small teams

BigPicture is a comprehensive software solution designed to streamline project management and portfolio management (PPM) tasks. It offers a robust suite of tools that facilitate planning, tracking, and reporting on projects, making it particularly well-suited for organizations that manage complex projects or multiple project portfolios. The software's versatility and scalability make it ideal for both small teams and large enterprises, providing a centralized platform to enhance collaboration and efficiency.

Key benefits of BigPicture include its intuitive interface, which simplifies the management of tasks, resources, and timelines. Popular features include Gantt charts, resource allocation, risk management, and customizable dashboards, all of which contribute to a more organized and transparent project management process. Users appreciate the software's ability to integrate seamlessly with other tools, enhancing its functionality and ease of use.

Compared to similar products, BigPicture is often praised for its flexibility and depth of features, which cater to a wide range of project management needs. Pricing details can vary based on the specific requirements and scale of the implementation, so it is recommended to contact SelectHub for a tailored pricing quote. This ensures that users receive a solution that fits their unique needs and budget.

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Product Insights

Improved Decision-Making: ServiceNow SPM provides a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.
Increased Agility: By streamlining portfolio management processes and automating tasks, ServiceNow SPM helps organizations respond quickly to changing market conditions and seize new opportunities.
Reduced Risk: ServiceNow SPM's risk management capabilities help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.
Enhanced Alignment with Strategic Objectives: ServiceNow SPM ensures that IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.
Improved Collaboration and Communication: ServiceNow SPM provides a single source of truth for portfolio data, fostering collaboration and communication among stakeholders across the organization.
Greater Portfolio Visibility and Transparency: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
Streamlined Portfolio Management Processes: ServiceNow SPM automates many portfolio management tasks, reducing manual effort and improving efficiency.
Enhanced Resource Utilization: ServiceNow SPM helps organizations optimize resource allocation, ensuring that resources are used effectively and efficiently.
Improved Project Success Rates: By providing data-driven insights and support for project planning, execution, and monitoring, ServiceNow SPM helps organizations increase the success rate of their projects.

Enhanced Visibility: Gain a comprehensive view of all projects, tasks, and resources in one place, enabling better decision-making and strategic planning.
Improved Collaboration: Facilitate seamless communication and coordination among team members, ensuring everyone is on the same page and working towards common goals.
Resource Optimization: Allocate resources efficiently by identifying bottlenecks and underutilized assets, leading to more effective project execution.
Risk Management: Identify potential risks early and implement mitigation strategies, reducing the likelihood of project delays and cost overruns.
Customizable Workflows: Tailor workflows to match your organization's specific processes, enhancing productivity and ensuring compliance with internal standards.
Scalability: Adapt to the growing needs of your organization with a scalable solution that can handle increasing project complexity and volume.
Data-Driven Insights: Leverage real-time data and analytics to track project performance, identify trends, and make informed decisions.
Time Management: Streamline scheduling and time tracking to ensure projects stay on track and deadlines are met.
Cost Control: Monitor budgets and expenses closely to prevent cost overruns and ensure financial accountability.
Compliance and Reporting: Generate detailed reports and maintain compliance with industry standards and regulations, simplifying audits and reviews.
Integration Capabilities: Connect with other tools and systems your organization uses, creating a unified ecosystem that enhances overall efficiency.
Stakeholder Engagement: Keep stakeholders informed and engaged with transparent progress updates and clear communication channels.
Flexibility: Adapt to various project management methodologies, whether Agile, Waterfall, or hybrid, to suit your team's preferences and project requirements.
Enhanced Accountability: Assign clear responsibilities and track task completion, fostering a culture of accountability and ownership among team members.
Continuous Improvement: Use feedback loops and performance metrics to continuously refine processes and improve project outcomes over time.

Portfolio Prioritization: ServiceNow SPM provides a centralized platform for prioritizing projects and initiatives based on their alignment with strategic objectives, resource availability, and risk assessment.
Resource Management: ServiceNow SPM enables organizations to effectively manage their resources across the portfolio, ensuring that the right people and skills are assigned to the right projects.
Risk Management: ServiceNow SPM helps organizations identify, assess, and mitigate potential risks associated with their projects and initiatives.
Performance Tracking: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
Reporting and Analytics: ServiceNow SPM offers comprehensive reporting and analytics capabilities, enabling organizations to gain insights into portfolio trends, identify areas for improvement, and make data-driven decisions.
Collaboration and Communication Tools: ServiceNow SPM facilitates collaboration and communication among stakeholders across the organization, ensuring that everyone is aligned on portfolio goals and progress.
Integrations with Other ServiceNow Products: ServiceNow SPM integrates seamlessly with other ServiceNow products, such as IT Service Management (ITSM) and Project Management (PM), providing a holistic view of the organization's projects and initiatives.
Mobile App: ServiceNow SPM offers a mobile app, enabling users to access and manage portfolio information on the go.
Customizable Dashboards: ServiceNow SPM allows users to create customized dashboards to track the metrics that are most important to them.

Gantt Chart: Provides a visual timeline for project tasks, allowing for easy tracking of progress and dependencies.
Resource Management: Enables efficient allocation and monitoring of resources across multiple projects, ensuring optimal utilization.
Risk Management: Identifies, assesses, and mitigates risks with a dedicated module, helping to prevent potential project setbacks.
Program Management: Facilitates the management of multiple related projects under a single program, offering a holistic view of progress and performance.
Agile Board: Supports Agile methodologies with customizable boards for Scrum and Kanban, enhancing team collaboration and workflow visualization.
Roadmap: Provides a high-level overview of project milestones and deliverables, aiding in strategic planning and communication.
Task Management: Allows for detailed task creation, assignment, and tracking, ensuring that all project activities are accounted for and progressing as planned.
Reporting and Analytics: Offers comprehensive reporting tools and dashboards to analyze project data, track KPIs, and make informed decisions.
Integration with Jira: Seamlessly integrates with Jira, enabling synchronization of tasks, issues, and workflows between the two platforms.
Portfolio Management: Provides tools to manage and prioritize a portfolio of projects, aligning them with organizational goals and strategies.
Custom Workflows: Allows for the creation of tailored workflows to match specific project requirements and processes.
Time Tracking: Tracks time spent on tasks and projects, facilitating accurate billing and performance analysis.
Dependency Management: Manages task dependencies to ensure that project schedules are realistic and achievable.
Budget Management: Monitors project budgets and expenses, helping to keep financials on track and within limits.
Collaboration Tools: Includes features such as comments, file attachments, and notifications to enhance team communication and collaboration.
Customizable Views: Offers various customizable views, such as list, board, and timeline, to suit different project management needs and preferences.
Scalability: Designed to scale with the organization, accommodating projects of varying sizes and complexities.
Compliance and Security: Ensures data security and compliance with industry standards, protecting sensitive project information.

Product Ranking

#49

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#52

among all
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Analyst Rating Summary

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User Sentiment Summary

87%

of users recommend this product

ServiceNow SPM has a 'great' User Satisfaction Rating of 87% when considering 267 user reviews from 3 recognized software review sites.

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of users recommend this product

BigPicture has a 'excellent' User Satisfaction Rating of 100% when considering 1 user reviews from 1 recognized software review sites.

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Synopsis of User Ratings and Reviews

Improved decision-making: Users appreciate ServiceNow SPM's ability to provide a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.

Increased agility: Users find that ServiceNow SPM's streamlined portfolio management processes and automation of tasks help organizations respond quickly to changing market conditions and seize new opportunities.

Reduced risk: Users value ServiceNow SPM's risk management capabilities that help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.

Enhanced alignment with strategic objectives: Users appreciate that ServiceNow SPM ensures IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.

Improved collaboration and communication: Users find that ServiceNow SPM's provision of a single source of truth for portfolio data fosters collaboration and communication among stakeholders across the organization.

Clear Project Visualization: Provides a clear hierarchical view of epics, tasks, and sub-tasks, making it easy to understand project structure and progress.

Streamlined Task Management: Allows for easy task assignment, scheduling, and tracking using drag-and-drop functionality and in-line editing.

Effective Resource Management: Provides a clear overview of team member workloads and allows for easy allocation of resources based on skills and availability.

Integrated Risk Management: Includes a risk matrix for identifying, assessing, and tracking potential risks within projects.

Seamless Jira Integration: Changes made in BigPicture are reflected in Jira, and vice versa, ensuring data consistency and real-time collaboration.

Complexity: Users find ServiceNow SPM to be a complex enterprise solution, requiring a significant level of training and expertise to implement and use effectively.

Cost: Users find ServiceNow SPM to be a relatively expensive solution, with pricing based on the number of users and portfolios. This can make it prohibitive for smaller organizations or organizations with limited budgets.

Steep learning curve: Users find that ServiceNow SPM has a steep learning curve, which can make it difficult for new users to get up to speed quickly.

Limited reporting: Some users find that ServiceNow SPM's reporting capabilities are limited and could be more comprehensive.

Not ideal for small teams: Users believe that ServiceNow SPM is designed for large organizations with complex portfolios. It may not be the best fit for smaller teams or organizations with simpler portfolio management needs.

Performance Issues: Users have reported occasional slowness and lag, particularly when loading large datasets, which can hinder productivity.

Limited AI Functionality: BigPicture currently lacks advanced AI-powered features, such as predictive analysis, which could assist project managers in making more informed decisions.

Licensing Costs: While a free tier is available, exceeding the user limit can lead to increased costs, as all users, including those previously on the free plan, are then counted towards the paid licensing.

ServiceNow SPM is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with business goals. Users praise its ease of implementation, user-friendly interface, and strong capabilities for project and portfolio management. One user noted that ServiceNow SPM "is really easy to implement and get adopted in the organization." Another user commented that the "interface is welcoming and user friendly." In terms of functionality, users appreciate ServiceNow SPM's ability to "house and process a lot of data." Additionally, users find the resource management capabilities to be particularly useful, especially for managing hourly resources. However, some users have also identified areas for improvement. For instance, one user mentioned that ServiceNow SPM "can be hard to manage SOW based contracts." Others have expressed concerns about the overall function of the system, stating that it "left more to be desired." Compared to similar products, users believe that ServiceNow SPM stands out for its ease of use and strong data management capabilities. Overall, ServiceNow SPM is a well-regarded SPM solution that offers a number of benefits for organizations seeking to improve their portfolio management processes. While there are some areas for improvement, users generally find the system to be easy to use and effective.

Is BigPicture the 'Mona Lisa' of project management software, or does it just paint an incomplete picture? User reviews from the last year reveal a mixed bag. While BigPicture earns praise for its robust integration with Jira and its versatility in supporting various project management frameworks, some users find its task planning cumbersome and its budget management capabilities lacking. BigPicture's strength lies in its ability to provide a holistic view of projects, especially for organizations deeply embedded in the Jira ecosystem. Users highlight its Gantt chart functionality and resource management capabilities as standout features, enabling them to effectively track progress and allocate resources. However, the lack of a timeline feature for selecting items from the Gantt chart and the absence of built-in budgeting tools are significant drawbacks, particularly for users who require these functionalities. BigPicture is most suitable for organizations already invested in the Jira ecosystem, seeking a comprehensive tool to manage complex projects using Agile, Classic, or Hybrid methodologies. Its tight integration with Jira, coupled with its robust feature set, makes it a powerful solution for teams accustomed to Jira's interface. However, organizations prioritizing intuitive task management, built-in budgeting, or a less steep learning curve might find alternative solutions more appealing.

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FAQ

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