iCIMS vs Freshteam

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Our analysts compared iCIMS vs Freshteam based on data from our 400+ point analysis of Recruitment Software, user reviews and our own crowdsourced data from our free software selection platform.

Freshteam Software Tool

Product Basics

ICIMS is a cloud-based, three-product recruitment suite that can be used together or separately and can integrate with current HR or ATS. It’s designed to help medium to large businesses attract and hire talented candidates for open positions within their organization.

Assisting with every step, from screening applicants to onboarding new employees, it’s able to streamline the recruiting process from start to finish. A user-friendly interface enhances users’ ability to expand their team with the best talent and makes it easy for candidates to find and apply for open positions.
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Freshteam is a cloud-hosted solution that helps recruiters source and hire the best talent available in the market. Businesses can onboard new members and offboard departing employees from one place. It offers capabilities to prepare organizational charts, maintain an employee directory and manage staff time-offs.

Users can attract potential candidates through multiple channels — quickly creating a career site, social media channels and integrating with multiple job boards. Recruiters can check candidate availability, notify interviewers and send reminders to panel members. It helps recognize emails from vendors and job boards and add them to the candidate base. The recruitment team, along with hiring managers, can screen and interview candidates once they are sourced and hire them after rolling out offers. It also offers collaboration modules, candidate engagement inclusions, a user dashboard, organizational charts, a searchable employee database, online feedback forms and more.
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$5,000 Monthly, Quote-based
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Product Assistance

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Product Insights

  • Collaborate Effectively: Document candidate information and share it with the team for a more collaborative review of candidates. Track metrics such as source of hire, time to fill and cost per hire, giving the team a high-level overview of the hiring process. 
  • Improve Recruiting: By leveraging data and recruiting metrics, the system provides insights into the entire recruiting process. This allows recruiters and HR managers to recognize the process’ shortcomings and make changes to improve the process. 
  • Boost ROI: Track which sources candidates come from, enabling businesses to target their recruitment marketing tactics towards platforms that will yield the best results. 
  • Scalable:  ICIMS can scale with the growth of a company, making it an excellent long-term solution for growing businesses looking to add new team members. 
  • Maintain Consistent Branding: Access customizable templates to design career sites with branding that aligns with the organization’s website. 
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  • Centralized Hiring Dashboard: Get access to a centralized dashboard to manage the hiring process. Customize it to connect with the industry’s top talent while adhering to company policies. Store all candidate data in one location. 
  • Manage Job Posting:  Create and define job postings and share them on career portals. Make use of the readymade and eye-catchy templates to customize a role’s requirements. Associate every vacant position to a specific recruiting department while organizing workflows and hiring processes for it. 
  • Candidate Sourcing: Advertise vacant positions on mobile-friendly career portals and share them on popular social media platforms. Track candidates using a career inbox and convert every email received into an active application. Create email ads for vacant positions, customized tracking links and more. 
  • Candidate Screening: Determine suitable candidates without viewing their personal data with interviewer profiles that support automatic rating. Involve other recruitment departments in the decision-making process. Engage with candidates to receive structured feedback and schedule interviews. 
  • Mobile App: Manage candidate sourcing, interview stages, and candidate finalization on-the-go. Email interviewers, submit feedback and get complete details of a candidate or an interview process with a few clicks. Get notifications, updates and stay in the loop with work when away from the desk. 
  • API: Code, design, access and manage data to integrate with third-party modules. Construct value-adding integrations and applications to amplify product capabilities and supplement workflows. 
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  • Google Integrations:  Connect with candidates directly through Google. ICIMS connects through the popular search engine, reducing costs and improving the overall applicant experience. 
  • White Labeling: The system supports branding all communication with candidates. Users can also import information from their social media and upload resumes using Google Drive, Dropbox or OneDrive. 
  • Job Posting: Post unlimited jobs across a variety of job boards. One-click posting allows recruiters to easily post jobs on multiple sites to find the best candidates.  
  • Mobile:  With the Advanced Communications Suite, recruiters can leverage the benefits of text messaging, live chat and artificial intelligence. This feature allows users to consolidate all communications in one place. 
  • Onboarding: By storing and tracking forms, iCIMS Recruit can automate onboarding. The system also assists with completing I-9’s and e-verify submissions for new hires. 
  • Reporting and Analytics:  By providing 360-degree visibility into the recruitment and hiring process, it gives users insights into what processes are working well for the organization and which processes can be improved. 
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  • Recruitment Management: Automate hiring processes and overall recruitment with smart integrations. Personalize a hiring workflow for individual job postings to match an organization’s hiring process. Enhance the quality and speed of hiring processes by including application forms containing specific questions along with job postings. Remove or add hiring stages as per vacancy requirements. Gather qualitative feedback from the selection panel after every interview procedure. 
  • Onboarding: List tasks by creating multiple checklists for a role or team. Send prompt reminders to new members, assign tasks and send updates to stakeholders. Complete knowledge transition online before the joining date by sharing documentation required and getting them e-signed. Get readymade templates to send welcome emails and share necessary information before the joining date for smoother onboarding. 
  • Employee Database: Streamline employee databases with automation capabilities and bidding support. Simplify information submission with a drag-and-drop form builder that can be customized to suit specific needs. Store information by creating a document vault in every employee’s profile. Use employee information to analyze performance, manage leaves, payroll and other attributes. 
  • Time-Off Management: Automatically track employee time-off requests, time-offs, leave balances and approvals. Compute staff compensation accurately by reducing manual errors. Customize leave approval workflows, work weeks, holiday calendars and implement multiple time-off policies based on locations, regions or shifts. Handle time-off related queries efficiently with centralized information storage. 
  • Resume Screening: Screen applications using tools like pre-screening tests, resume parsers, custom application forms and more. Filter profiles using a resume parser and populating data into candidate profiles. Build pre-screening tests to screen candidates during technical rounds using pre-assessment tools. Create customized application forms for specific roles and candidates. Store exceptional candidate profiles that don’t match current vacancies into a talent pool. 
  • Job Board Integrations: ost vacancies and manage prospective candidates from multiple job sites like LinkedIn, Adzuna, Glassdoor, Ziprecruiter and Indeed. Use ATS to get updates on published jobs rather than logging on to each portal separately. Integrate job boards with ATS to automatically import candidate lists and track them during the hiring process. 
  • HR Reports: Get access to seven curated reports, including candidate sourcing, talent pool, interviews, candidate pipeline, offers and hires, job postings and rejected candidates. Use recruitment metrics to analyze candidate backgrounds, time spent on each hiring stage, interview processes and offers. Create customized reports using appropriate widgets, filters and charts. 
  • Vendor Management: Add vendors to the ATS and manage resume uploads, candidate searches and more. Grant vendors access to job assigned postings and selected profiles. Notify vendors when their candidates get hired. Generate reports to measure a vendor’s efficiency. 
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Product Ranking

#5

among all
Recruitment Software

#146

among all
Recruitment Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

iCIMS
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Applicant Tracking Candidate Assessment & Evaluation Career Websites Communications Interview & Offer Management Onboarding Platform Features Talent Sourcing 60 54 89 86 80 97 93 82 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 1425 reviews
Great User Sentiment 535 reviews
83%
of users recommend this product

iCIMS has a 'great' User Satisfaction Rating of 83% when considering 1425 user reviews from 5 recognized software review sites.

89%
of users recommend this product

Freshteam has a 'great' User Satisfaction Rating of 89% when considering 535 user reviews from 6 recognized software review sites.

5.0 (14)
4.9 (16)
4.1 (439)
4.6 (206)
4.3 (725)
4.32 (152)
n/a
4.3 (132)
4.4 (44)
4.5 (12)
3.5 (203)
4.4 (17)

Awards

SelectHub research analysts have evaluated iCIMS and concluded it deserves the award for the Best Overall Recruitment Software available today.

Analysts' Pick Award

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Synopsis of User Ratings and Reviews

Reporting: The reporting feature is incredibly robust and provides valuable recruiting insights, according to 87% of users.
UE: According to 90% of users who reviewed this pro, the system is easy to navigate and a friendly user experience comes once users are trained up.
Support: About 95% of users who mentioned this pro said customer support is very friendly, helpful and responsive.
Customization: Regarding this feature, approximately 94% of users said that customizations allow users to adapt the system to their needs.
Functionality: According to 80% of users who reviewed this, the system is equipped with robust functionality that can manage the entire recruiting process.
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Functionality: The system performs all recruitment related tasks and helps transition from maintaining cumbersome Excel sheets and emails. It simplifies posting vacancies on job boards, collaborating with team members, personalizing the recruitment process and automating recurring processes, noted 86% of the users who mentioned the product’s functionality.
Intuitive: Nearly 81% of reviewers who talked about the UI said that the system offers an intuitive interface that streamlines recruitment workflows, helps perform hiring without any paperwork and keeps employee information secure.
Automation: The system automates repetitive processes, eliminates tedious paperwork, frees up staff time and resources and enhances productivity, said approximately 85% of the users who talked about automation.
Onboarding: Approximately 83% of the reviewers who mentioned onboarding noted that the product centralizes employee information, efficiently tracks candidates throughout the hiring process, maintains steady communication with potential hires and generates metrics for employee retention and growth.
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Implementation: Implementation can be complex because there’s a learning curve, according to 67% of users.
Resume Management: According to 100% of users who reviewed this con, the resume management feature poses frequent issues and isn’t the best solution on the market.
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Cost: The system is on the expensive side for small businesses and nonprofits who need a product that is feature rich and within budget, noted nearly 75% of reviewers who talked about cost.
Support: Nearly 78% of the users who mentioned support said that the system offers sluggish support that takes several days to respond to issues, and the live chat function doesn’t work efficiently.
Customization: The system offers limited customization options and module updations, said approximately 79% of reviewers who mentioned customizations.
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ICIMS is a top-rated recruitment system - with satisfied customers, only two ‘cons’ were identified versus five ‘pros’ throughout the review synopsis process. While reporting was reviewed as highly robust, some users complained that custom reports were difficult to create. The system comes with intuitive navigation and top-notch support, but users said customizations can be difficult to manage without prior IT experience and a couple of reviewers mentioned that there are some core recruiting processes that are left out in terms of functionality.

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Freshteam streamlines recruitment, feedback collection and onboarding processes, organizes candidates in one location, automates recurring processes and drives up efficiency. It tracks employee tasks and time-offs, strengthens team communication and stores employee information for easy access. Its intuitive interface simplifies posting vacancies on multiple job portals and tracking candidate updates on various channels. However, the system offers limited customizations and module selection, offers sluggish support and is expensive for small businesses and growing startups that need to recruit a lot of candidates.

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Screenshots

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