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AnyDesk vs BeyondTrust Remote Support

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Our analysts compared AnyDesk vs BeyondTrust Remote Support based on data from our 400+ point analysis of Remote Desktop Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Benefits & Features Analyst Summary Screenshots
AnyDesk Software Tool
BeyondTrust Remote Support Software Tool
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Product Basics

AnyDesk is a sophisticated remote desktop software that facilitates seamless access and control of computers from any location. It is particularly beneficial for IT professionals, customer support teams, and industries requiring remote assistance, such as healthcare and finance. The software's standout features include low latency, high frame rates, and efficient bandwidth usage, ensuring smooth and responsive remote sessions. Users appreciate its robust security measures, including encryption and two-factor authentication, which safeguard sensitive data during remote access. AnyDesk's user-friendly interface and cross-platform compatibility enhance its appeal, making it a versatile tool for various operating systems. Compared to similar products, users often highlight its speed and reliability. Pricing details are not explicitly available, so contacting SelectHub for a tailored quote is advisable. Overall, AnyDesk's unique combination of performance, security, and ease of use makes it a compelling choice for remote desktop needs.
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BeyondTrust Remote Support is a sophisticated software solution designed to facilitate secure remote desktop access and support. It is particularly well-suited for IT professionals and support teams across various industries, including healthcare, finance, and technology, where secure and efficient remote assistance is crucial. The software offers unique benefits such as robust security features, seamless integration capabilities, and comprehensive session management. Users appreciate its ability to handle multiple sessions simultaneously and its compatibility with a wide range of devices and operating systems. Compared to similar products, BeyondTrust Remote Support is often praised for its intuitive interface and reliable performance. Pricing details are not readily available, so it is advisable for potential users to contact SelectHub for a tailored quote based on their specific requirements. This ensures that organizations can align the software's capabilities with their operational needs and budget constraints effectively.
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Product Insights

  • Seamless Connectivity: AnyDesk allows users to connect to remote devices effortlessly, ensuring smooth and uninterrupted access to files and applications from anywhere in the world.
  • High Performance: With low latency and fast data transmission, AnyDesk provides a responsive experience, even over low-bandwidth connections, making it ideal for remote work and support.
  • Cross-Platform Compatibility: AnyDesk supports a wide range of operating systems, including Windows, macOS, Linux, Android, and iOS, allowing users to connect across different devices without compatibility issues.
  • Security and Privacy: Utilizing banking-standard TLS 1.2 technology and RSA 2048 asymmetric encryption, AnyDesk ensures that all remote sessions are secure and private, protecting sensitive data from unauthorized access.
  • Customizable Interface: Users can tailor the AnyDesk interface to suit their preferences, enhancing usability and productivity by focusing on the tools and features they use most frequently.
  • Efficient Collaboration: AnyDesk facilitates real-time collaboration by allowing multiple users to connect to the same device simultaneously, making it easier to work together on projects or provide technical support.
  • Lightweight Application: With a small file size and minimal system requirements, AnyDesk can be quickly installed and run on almost any device without consuming significant resources.
  • Unattended Access: AnyDesk enables users to set up unattended access to remote devices, allowing them to perform tasks or maintenance without needing someone on the other end to grant access.
  • Session Recording: The ability to record remote sessions provides a valuable tool for training, auditing, and compliance purposes, ensuring that all interactions can be reviewed and analyzed as needed.
  • Scalable Solutions: Whether for individual use or enterprise-level deployment, AnyDesk offers scalable solutions that can grow with the needs of the user or organization, providing flexibility and adaptability.
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  • Enhanced Security: BeyondTrust Remote Support employs advanced encryption protocols to protect sensitive data during remote sessions, ensuring compliance with industry standards.
  • Improved Efficiency: Technicians can resolve issues faster by accessing remote systems directly, reducing downtime and increasing productivity for both support staff and end-users.
  • Scalability: The software supports a wide range of devices and operating systems, allowing businesses to scale their support operations as they grow without needing additional tools.
  • Seamless Integration: BeyondTrust integrates with existing IT service management (ITSM) and customer relationship management (CRM) systems, streamlining workflows and enhancing overall service delivery.
  • Audit and Compliance: Detailed session logs and recordings provide a comprehensive audit trail, aiding in compliance with regulatory requirements and internal policies.
  • Customizable Access Controls: Administrators can define granular access permissions, ensuring that technicians have the appropriate level of access to perform their tasks without compromising security.
  • Cross-Platform Support: The ability to support multiple platforms, including Windows, macOS, Linux, iOS, and Android, ensures that all users receive consistent support regardless of their device.
  • Reduced Travel Costs: By enabling remote troubleshooting, BeyondTrust minimizes the need for on-site visits, leading to significant savings in travel expenses and time.
  • Improved Customer Satisfaction: Faster resolution times and secure, reliable support contribute to a better customer experience, enhancing overall satisfaction and loyalty.
  • Real-Time Collaboration: Multiple technicians can collaborate on a single session, sharing insights and expertise to resolve complex issues more effectively.
  • Unattended Access: Technicians can perform maintenance and updates on remote systems without user intervention, ensuring minimal disruption to business operations.
  • Comprehensive Reporting: Robust reporting tools provide insights into support operations, helping managers identify trends, measure performance, and make informed decisions.
  • Reduced Risk of Data Breaches: By limiting the need for third-party remote access tools, BeyondTrust reduces the risk of unauthorized access and potential data breaches.
  • Flexible Deployment Options: Available as both a cloud-based and on-premises solution, BeyondTrust offers flexibility to meet the specific needs and preferences of different organizations.
  • 24/7 Global Support: With support available around the clock, businesses can ensure that technical assistance is always accessible, regardless of time zone or location.
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  • Cross-Platform Compatibility: AnyDesk supports a wide range of operating systems, including Windows, macOS, Linux, Android, and iOS, allowing seamless remote access across different devices.
  • High Frame Rates: With up to 60 frames per second on local networks and most internet connections, AnyDesk ensures smooth and fluid remote desktop experiences.
  • Low Latency: The software is designed to minimize latency, providing near-instantaneous responses to user inputs, which is crucial for tasks requiring precision.
  • Efficient Bandwidth Usage: AnyDesk optimizes data transmission to function effectively even with low bandwidth, making it suitable for various network conditions.
  • Banking-Standard Encryption: Utilizing TLS 1.2 technology, AnyDesk ensures secure connections with robust encryption, safeguarding sensitive data during remote sessions.
  • Customizable User Interface: Users can tailor the interface to their preferences, enhancing usability and comfort during extended remote sessions.
  • Remote Printing: This feature allows users to print documents from a remote device to a local printer, streamlining workflows and enhancing productivity.
  • File Transfer: AnyDesk facilitates easy file sharing between connected devices, supporting drag-and-drop functionality for quick transfers.
  • Session Recording: Users can record remote sessions for documentation or training purposes, ensuring important interactions are captured for future reference.
  • Address Book: The integrated address book helps manage contacts and connections efficiently, providing quick access to frequently used devices.
  • On-Screen Whiteboard: This feature enables real-time collaboration by allowing users to draw and annotate directly on the screen during a session.
  • Unattended Access: AnyDesk supports unattended access, enabling users to connect to remote devices without requiring manual acceptance, ideal for IT support and maintenance tasks.
  • Multi-Session Handling: Users can manage multiple remote sessions simultaneously, enhancing multitasking capabilities and efficiency.
  • Mobile Device Support: AnyDesk offers mobile apps that provide full remote desktop functionality on smartphones and tablets, ensuring flexibility and mobility.
  • Custom Alias: Users can create personalized aliases for their AnyDesk addresses, making it easier to remember and share connection details.
  • Wake-on-LAN: This feature allows users to wake up sleeping devices remotely, ensuring access even when devices are in power-saving modes.
  • Two-Factor Authentication: Enhancing security, AnyDesk supports two-factor authentication, adding an extra layer of protection to remote access.
  • Session Permissions: Users can set specific permissions for each session, controlling access to features like file transfer and clipboard synchronization.
  • Custom Client: Businesses can create a custom AnyDesk client with their branding, providing a personalized experience for their users.
  • REST API: AnyDesk offers a REST API for integration with other software and systems, enabling automation and customization of remote access workflows.
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  • Session Recording: Automatically record all remote support sessions for auditing and compliance purposes, ensuring accountability and transparency.
  • Customizable Branding: Tailor the interface with your organization's logo and colors to maintain brand consistency during support interactions.
  • Multi-Platform Support: Provide assistance across various operating systems, including Windows, macOS, Linux, iOS, and Android, ensuring comprehensive device coverage.
  • Advanced Encryption: Utilize robust encryption protocols to secure data transmission, protecting sensitive information during remote sessions.
  • Collaborative Support: Allow multiple technicians to join a single session, facilitating teamwork and faster problem resolution.
  • Unattended Access: Access remote systems without end-user presence, ideal for after-hours maintenance or troubleshooting.
  • Integration Capabilities: Seamlessly integrate with popular ITSM and CRM systems like ServiceNow and Salesforce to streamline workflows.
  • Real-Time Chat: Communicate with end-users via an integrated chat feature, enhancing support efficiency and user experience.
  • File Transfer: Securely transfer files between devices during a session, enabling quick sharing of necessary documents or tools.
  • Session Permissions: Control access levels and permissions for technicians, ensuring only authorized personnel can perform specific actions.
  • Mobile Device Support: Extend support capabilities to mobile devices, allowing technicians to troubleshoot smartphones and tablets effectively.
  • Audit Trails: Maintain detailed logs of all support activities, providing a comprehensive record for compliance and review.
  • Custom Scripts: Execute pre-defined scripts during sessions to automate repetitive tasks, saving time and reducing errors.
  • Remote System Information: Gather detailed system information remotely, aiding in quick diagnosis and resolution of issues.
  • Two-Factor Authentication: Enhance security with two-factor authentication, adding an extra layer of protection for remote access.
  • Scalability: Easily scale the solution to accommodate growing support needs, ensuring it remains effective as your organization expands.
  • Session Handover: Transfer active sessions between technicians without disconnecting, ensuring continuity in support.
  • Custom Reporting: Generate detailed reports on support activities, providing insights into performance and areas for improvement.
  • Endpoint Management: Manage and monitor endpoints remotely, allowing for proactive maintenance and issue prevention.
  • Web-Based Access: Access the remote support console from any web browser, offering flexibility and convenience for technicians.
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Product Ranking

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#16

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Synopsis of User Ratings and Reviews

Fast Performance: AnyDesk is known for its quick and dependable performance, ensuring a smooth user experience for remote connections.
Intuitive Interface: The software boasts a user-friendly interface that simplifies remote computer access, making it easy for users of all skill levels to navigate.
Flexible Customization: AnyDesk offers a variety of customizable settings, allowing users to tailor their remote access experience to their specific requirements.
Robust Security: Security is prioritized with end-to-end encryption and two-factor authentication, safeguarding connections and protecting sensitive data during remote sessions.
Cost-Effective Solution: AnyDesk provides a free version for personal use and budget-friendly paid plans for businesses, making it an accessible choice for various users and organizations.
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Secure Access: Enables support teams to securely access desktops and IT systems without exposing credentials and passwords, enhancing overall security.
Simplified Support: Provides a single solution for accessing and supporting almost any remote computer or mobile device, streamlining support processes.
Enhanced Compliance: Offers automatic real-time activity monitoring, session recording, and detailed audit logs, simplifying compliance efforts without disrupting workflows.
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Cost After Initial Subscription: Some users have reported a significant price increase for license renewal after the first year, prompting them to seek more affordable alternatives.
Inconsistent Account Access: Users have experienced difficulties logging into their AnyDesk accounts from their primary devices, even when using the correct credentials, while simultaneously being able to access the AnyDesk website.
License Management Issues: Difficulties managing licenses, such as transferring licenses to different devices or removing the "Free License" banner from licensed accounts, have been reported.
Potential for False Positives: AnyDesk's system for detecting professional use may mistakenly flag personal use as commercial, leading to restrictions and interruptions even for users with paid licenses.
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Cost: BeyondTrust Remote Support's pricing can be a significant barrier for some businesses, especially when considering the need for multiple licenses.
Mobile Device Support: The software's mobile device support has been criticized for being cumbersome and user-unfriendly, particularly when assisting users on smartphones and tablets.
Lack of Voice Integration: Unlike some competitors, BeyondTrust Remote Support lacks built-in voice communication, requiring users to rely on separate tools for voice interactions during remote sessions.
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Is AnyDesk the desk you should be working at? User reviews from the last year suggest that AnyDesk is a highly competitive player in the remote desktop software arena, particularly lauded for its speed, user-friendliness, and attractive free plan for personal use. Users rave about its snappy performance, even on dodgy internet connections, and its intuitive design that makes it a breeze to use, even for tech newbies. The free version is a steal for personal use, offering a bunch of features like file transfer and on-demand access, which is perfect for quick tech support sessions with friends and family.However, some users point out that AnyDesk's free version has limitations, especially when it comes to unattended access, which is a bit of a bummer for businesses. The pricing for paid plans can also be a bit steep for some, especially those needing access for a whole crew of users or devices. While AnyDesk gets high marks for its security features, it's important to be aware of potential scams where shady characters try to trick users into giving them the keys to their digital kingdoms. Despite these drawbacks, AnyDesk is a solid choice for individuals and small teams looking for a zippy and user-friendly remote desktop solution without breaking the bank. Its ease of use and focus on personal use make it a great option for those who need a reliable tool for remote access and support.

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Is BeyondTrust Remote Support the gold standard for remote desktop solutions, or does it fall short? User reviews from the last year reveal a mixed bag. While many appreciate its robust security features and intuitive interface, some have voiced concerns about its mobile device support and pricing. For instance, one user lauded the software's ability to facilitate seamless remote troubleshooting across various platforms, highlighting its value for technical support teams. Conversely, another user expressed a desire for integrated voice chat, a feature readily available in competing products like AnyDesk. BeyondTrust Remote Support's strength lies in its comprehensive auditing capabilities and cross-platform compatibility, making it a versatile tool for businesses of all sizes. However, its setup process has been described as cumbersome by some, particularly when compared to the simplicity of Microsoft Remote Desktop Services. This difference is crucial for organizations prioritizing ease of deployment, especially those heavily reliant on Windows environments. In conclusion, BeyondTrust Remote Support is best suited for organizations prioritizing robust security and cross-platform compatibility over ease of setup and advanced features like integrated voice chat. Its comprehensive auditing capabilities make it a particularly good fit for businesses with stringent compliance requirements. However, organizations with limited budgets or those seeking a solution with a smoother setup process might find alternatives more appealing.

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