Parallels Desktop vs ScreenConnect

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Our analysts compared Parallels Desktop vs ScreenConnect based on data from our 400+ point analysis of Remote Desktop Software, user reviews and our own crowdsourced data from our free software selection platform.

Parallels Desktop Software Tool
ScreenConnect Software Tool

Product Basics

Parallels Desktop is a sophisticated virtualization software that enables users to run multiple operating systems, such as Windows, Linux, and macOS, on a single Mac device without rebooting. This versatile tool is particularly beneficial for professionals in industries like software development, IT, and design, where cross-platform compatibility is essential. Users appreciate its seamless integration, allowing for smooth file sharing and application switching between operating systems. Unique features include Coherence Mode, which lets Windows applications run as if they were native Mac apps, and the ability to allocate system resources dynamically for optimal performance. Compared to similar products, users often highlight its user-friendly interface and robust performance. Pricing varies based on the edition and licensing model, with options for annual subscriptions or perpetual licenses. For precise pricing tailored to specific needs, contacting SelectHub is recommended.
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ScreenConnect, now known as ConnectWise Control, is a robust remote support software designed to facilitate seamless remote access and management of devices. It is particularly well-suited for IT professionals, managed service providers, and support teams across various industries such as healthcare, finance, and education. The software offers unique benefits like secure remote sessions, cross-platform compatibility, and customizable branding options. Users appreciate its powerful features, including unattended access, session recording, and comprehensive reporting tools. Compared to similar products, ScreenConnect is praised for its reliability and ease of use, providing a smooth experience for both technicians and end-users. Pricing details can vary based on specific needs and usage, so it's advisable to contact SelectHub for a tailored quote. Overall, ScreenConnect stands out for its efficiency and adaptability in delivering remote support solutions.
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Product Insights

  • Seamless Integration: Parallels Desktop allows users to run Windows applications alongside macOS applications without rebooting, providing a smooth workflow for those who need both operating systems.
  • Cross-Platform Compatibility: It enables the use of Windows-only software on a Mac, such as Microsoft Access or Internet Explorer, which is crucial for professionals who rely on these tools.
  • Resource Efficiency: The software optimizes the use of system resources, ensuring that both the host and guest operating systems run efficiently without significant performance degradation.
  • Easy Setup: Parallels Desktop offers a straightforward installation process with a user-friendly interface, making it accessible even for those with limited technical expertise.
  • Enhanced Productivity: Features like Coherence Mode allow users to hide the Windows desktop while using Windows applications, creating a more focused and distraction-free environment.
  • Security Features: It includes robust security measures such as isolated virtual machines, which protect the host system from malware and other threats that may affect the guest OS.
  • Regular Updates: Parallels Desktop provides frequent updates to ensure compatibility with the latest macOS and Windows releases, keeping systems up-to-date and secure.
  • Customizable Settings: Users can tailor the virtual machine settings to their specific needs, such as adjusting the amount of RAM or CPU cores allocated, optimizing performance for different tasks.
  • Support for Multiple OS: Beyond Windows, Parallels Desktop supports various Linux distributions and other operating systems, offering flexibility for developers and IT professionals.
  • Snapshot Functionality: The ability to take snapshots of the virtual machine state allows users to experiment with software or system changes without risk, as they can easily revert to a previous state.
  • Business and IT Solutions: Parallels Desktop for Business includes centralized administration and management tools, making it ideal for IT departments managing multiple users and devices.
  • Cost-Effective Solution: By enabling the use of multiple operating systems on a single machine, Parallels Desktop reduces the need for additional hardware, saving costs for businesses and individuals.
  • Remote Access: With Parallels Access, users can access their virtual machines remotely from any device, providing flexibility for remote work and travel.
  • Comprehensive Support: Parallels offers extensive support resources, including tutorials, forums, and customer service, ensuring users can resolve issues quickly and efficiently.
  • Performance Optimization: The software includes tools to optimize virtual machine performance, such as disk space cleanup and memory management, ensuring smooth operation even under heavy workloads.
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  • Enhanced Productivity: ScreenConnect allows IT professionals to resolve issues remotely, reducing the need for on-site visits and minimizing downtime.
  • Cost Efficiency: By eliminating travel expenses and reducing time spent on troubleshooting, businesses can significantly cut operational costs.
  • Scalability: The software supports multiple sessions simultaneously, making it ideal for businesses of all sizes, from small startups to large enterprises.
  • Security Assurance: With robust encryption and authentication protocols, ScreenConnect ensures that remote sessions are secure and data integrity is maintained.
  • Cross-Platform Compatibility: It supports various operating systems, including Windows, macOS, and Linux, allowing seamless integration into diverse IT environments.
  • Customizability: Users can tailor the interface and functionality to meet specific business needs, enhancing user experience and operational efficiency.
  • Real-Time Collaboration: Multiple technicians can join a session to collaborate on complex issues, facilitating faster problem resolution.
  • Unattended Access: Technicians can access devices without user intervention, enabling maintenance and updates during off-hours to avoid disrupting business operations.
  • Comprehensive Reporting: Detailed session reports provide insights into support activities, helping businesses analyze performance and improve service delivery.
  • Global Reach: With internet-based connectivity, ScreenConnect allows support teams to assist clients worldwide, expanding service capabilities beyond geographical limitations.
  • Improved Customer Satisfaction: Faster response times and efficient problem-solving lead to higher customer satisfaction and loyalty.
  • Integration Capabilities: ScreenConnect can be integrated with other business tools and platforms, streamlining workflows and enhancing overall productivity.
  • Ease of Use: The intuitive interface ensures that both technicians and end-users can navigate the software with minimal training, reducing the learning curve.
  • Session Recording: The ability to record sessions provides a valuable resource for training, quality assurance, and compliance purposes.
  • 24/7 Availability: Remote support can be provided at any time, ensuring that businesses can maintain operations without interruption.
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  • Seamless Integration: Run Windows applications alongside macOS applications without rebooting, providing a cohesive user experience.
  • Coherence Mode: Hide the Windows desktop while using Windows applications, making them appear as native macOS apps.
  • Drag and Drop Functionality: Easily transfer files, text, and images between Windows and macOS environments by dragging and dropping.
  • Touch Bar Support: Utilize the MacBook Pro's Touch Bar for Windows applications, enhancing productivity with quick access to app controls.
  • DirectX and OpenGL Support: Run demanding graphics applications and games with support for DirectX 11 and OpenGL 3.3, ensuring smooth performance.
  • Snapshot and Rollback: Create snapshots of your virtual machine to save its state and revert back if needed, providing a safety net for testing and development.
  • Shared Folders and Cloud Integration: Access files from your Mac, Windows, and cloud storage seamlessly, ensuring all your data is at your fingertips.
  • Multiple OS Support: Run a variety of operating systems including Windows, Linux, and older versions of macOS, catering to diverse testing and development needs.
  • Resource Management: Allocate CPU and memory resources to your virtual machines efficiently, optimizing performance based on your needs.
  • USB and External Device Compatibility: Connect USB devices and external hardware to your virtual machines, ensuring full functionality and integration.
  • Automatic Optimization: Parallels Desktop automatically adjusts settings for optimal performance based on your hardware and usage patterns.
  • Parallels Toolbox: Access a suite of handy tools for everyday tasks such as taking screenshots, downloading videos, and more, directly from your desktop.
  • Cross-Platform Access: Use Parallels Access to remotely access your Mac from any device, ensuring you can work from anywhere.
  • Virtual Machine Encryption: Protect your data with virtual machine encryption, ensuring sensitive information remains secure.
  • Easy Setup: Quickly set up your virtual machines with pre-configured settings and installation wizards, reducing setup time and complexity.
  • Retina Display Support: Enjoy crisp and clear visuals with full support for Retina displays, enhancing the visual experience of your virtual machines.
  • Business and Pro Editions: Access advanced features such as network conditioning and Visual Studio plug-in, tailored for professional and business use.
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  • Cross-Platform Compatibility: ScreenConnect supports Windows, macOS, Linux, iOS, and Android, allowing seamless remote support across different operating systems.
  • Unattended Access: Technicians can access remote computers without user intervention, enabling maintenance and troubleshooting outside of business hours.
  • Custom Branding: Businesses can customize the interface with their own logos and color schemes, ensuring a consistent brand experience for clients.
  • Session Recording: Record remote sessions for auditing, training, or quality assurance purposes, providing a detailed account of support interactions.
  • File Transfer: Securely transfer files between local and remote machines, facilitating the exchange of necessary documents or software updates.
  • Chat Functionality: Integrated chat allows technicians and users to communicate in real-time during a session, enhancing collaboration and problem-solving.
  • Multi-Monitor Support: View and interact with multiple monitors connected to a remote machine, providing comprehensive support for complex setups.
  • Robust Security: Features like AES-256 encryption, two-factor authentication, and role-based access control ensure secure remote connections.
  • Scalability: ScreenConnect can be scaled to support small teams or large enterprises, accommodating growth and varying support needs.
  • Integration Capabilities: Integrate with popular ticketing systems and other IT management tools to streamline workflows and improve efficiency.
  • Customizable Toolset: Technicians can tailor the toolset to include frequently used utilities, optimizing their workflow during remote sessions.
  • Session Management: Easily manage multiple sessions simultaneously, allowing technicians to switch between tasks without losing progress.
  • Reporting and Analytics: Generate detailed reports on session activity, providing insights into support operations and technician performance.
  • Mobile Support: Provide remote assistance to mobile devices, expanding support capabilities beyond traditional desktop environments.
  • Wake-on-LAN: Remotely wake up computers that are in sleep mode, ensuring access even when devices are not actively powered on.
  • Custom Scripts: Execute scripts on remote machines to automate repetitive tasks, saving time and reducing manual effort.
  • Instant Connectivity: Establish remote connections quickly with minimal setup, reducing downtime and improving response times.
  • Session Notes: Add notes to sessions for future reference, aiding in documentation and continuity of support.
  • Role-Based Permissions: Assign specific permissions to users based on their roles, ensuring appropriate access levels and maintaining security.
  • API Access: Utilize the API for custom integrations and automation, enhancing the functionality of ScreenConnect within your IT ecosystem.
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Product Ranking

#12

among all
Remote Desktop Software

#13

among all
Remote Desktop Software

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Synopsis of User Ratings and Reviews

Run Legacy Software: Parallels Desktop enables users to run legacy Windows software on their Macs, even if it's incompatible with the latest macOS versions. This is particularly beneficial for businesses that rely on older applications that are essential to their operations.
Streamlined Workflow: By providing a way to run Windows and macOS applications side-by-side, Parallels Desktop eliminates the need to switch between operating systems, leading to a more efficient and productive work environment.
Testing Across Operating Systems: Developers and IT professionals can leverage Parallels Desktop to test software and websites across multiple operating systems, ensuring compatibility and identifying potential issues before deployment.
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Strong Security: ConnectWise ScreenConnect prioritizes security with features like AES-256 session encryption and two-factor authentication to protect sensitive information during remote sessions.
Reliable Connections: Users praise ConnectWise ScreenConnect for its fast and reliable connectivity, ensuring smooth and efficient remote support sessions with minimal lag or interruptions.
Cross-Platform Compatibility: ConnectWise ScreenConnect supports a wide range of operating systems, including Windows, Mac, Linux, iOS, and Android, allowing you to provide support to users on various devices.
User-Friendly Interface: The software is designed with an intuitive interface that is easy for both support staff and end-users to navigate, reducing the learning curve and streamlining the support process.
Comprehensive Feature Set: ConnectWise ScreenConnect offers a wide array of features, including file transfer, remote printing, session recording, and command-line interface integration, providing a comprehensive toolkit for remote support needs.
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High Resource Consumption: Even with resource limitations configured, some users observe significant RAM usage, potentially impacting overall system performance, especially on older hardware or when running demanding applications concurrently.
Occasional Software Glitches: While generally stable, some users report infrequent instances of Parallels Desktop freezing or requiring a restart, which can disrupt workflow and lead to minor productivity losses.
Coherence Mode UI Quirks: Although Coherence Mode enables seamless integration of Windows apps, the duplication of system icons like battery and network status in both macOS and Windows can clutter the menu bar and create a less streamlined user experience.
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Occasional Lag: Users have reported experiencing occasional lag while using ScreenConnect, which can be disruptive during remote sessions.
Cluttered Web Interface: Some users find the web user interface to be cluttered and difficult to navigate, making it challenging to find the desired features quickly.
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Is Parallels Desktop truly parallel to its competitors, or does it fall short? User reviews from the last year paint a largely positive picture of Parallels Desktop, particularly for its ability to seamlessly blend the Windows and macOS experiences. Users rave about Coherence Mode, which allows them to run Windows applications as if they were native to macOS, making multitasking and file sharing a breeze. This tight integration is a key differentiator for Parallels Desktop, as it eliminates the need to constantly switch between operating systems, boosting productivity for users who rely on both Windows and macOS applications. Imagine having a toolbox where you can effortlessly grab the right tool for the job, regardless of whether it's designed for woodworking or metalworking – that's the kind of convenience Parallels Desktop offers.However, some users find the pricing structure to be a sticking point, especially for personal use, with some feeling that the cost outweighs the benefits if they only occasionally need Windows applications. Additionally, the App Store version of Parallels Desktop has been criticized for lacking certain features compared to the full version, which can be a source of frustration for users who unknowingly purchase the less-featured version. Overall, Parallels Desktop shines as a robust solution for Mac users who frequently require access to Windows software, particularly those who value a seamless and integrated experience. Its ability to effortlessly bridge the gap between Windows and macOS, coupled with its impressive performance, makes it a worthwhile investment for users who rely on both operating systems for their daily workflow.

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Can ScreenConnect connect with users looking for robust remote support software, or will it leave them feeling disconnected? User reviews from the last year indicate that ConnectWise ScreenConnect is a powerful remote access program that enables users to access and control a selection of devices, offer real-time support, and manage team meetings. Users praise its industry-standard security features, excellent customer support, and impressive screen-sharing tools. For example, one user stated that "ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file." Another user praised its ease of use, stating that "the interface is intuitive and user-friendly, allowing support staff and end-users to navigate the software without a steep learning curve." However, some users find its pricing structure complex and its user interface confusing. Additionally, there have been reports of occasional lag issues. One user reported that "the ConnectWise ScreenConnect user interface is very slow and laggy. Actions made on the connected device can take seconds to appear on screen, which can be frustrating." Another user expressed their frustration with the pricing structure, stating that "the pricing perspective [of ConnectWise Control] could be like a burden to some companies to get this tool across and purchase the licenses for all users." Despite these drawbacks, ConnectWise ScreenConnect remains a popular choice for IT professionals seeking a secure and reliable remote support solution. ConnectWise ScreenConnect is most suitable for medium to large businesses with dedicated IT teams who need a comprehensive remote support solution. Its robust features, such as unattended access, session recording, and integration with other ConnectWise products, make it a powerful tool for managing and supporting a large number of devices. However, smaller businesses or individual users may find the pricing structure prohibitive and the features overwhelming. Overall, ConnectWise ScreenConnect is a powerful and versatile remote support solution that is well-suited for businesses with the resources and technical expertise to take advantage of its full capabilities.

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