Top ServiceNow GRC Alternatives & Competitors For 2024

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Looking for alternatives to ServiceNow GRC? Many users crave user-friendly and feature-rich solutions for tasks like Platform Capabilities, Reports and Dashboards, and Risk Management. Leveraging crowdsourced data from over 1,000 real Risk Management Software selection projects based on 400+ capabilities, we present a comparison of ServiceNow GRC to leading industry alternatives like Workiva, NAVEX Global, Onspring, and Veriforce.

NAVEX Global Software Tool
Veriforce Software Tool

Product Basics

ServiceNow GRC integrates governance, risk and compliance management into a single end-to-end vulnerability resilience solution. It provides real-time insights into an organization’s compliance posture and risk exposure. The risk management module protects against potential disruptions to maintain business continuity. Monitor corporate policies, vendors and third-party assets for any sign of operational risks.

The privacy management functionality prioritizes the security of the company’s people, processes and facilities. The different modules interact with each other to work out the best possible remediation strategies. It helps build a culture of resilience and stability for everyone involved.
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Workiva is a cloud-based reporting platform that globally connects an organization’s workforce with its data sets and data sources. It combines all user data under a single digital roof to remove any errors and ensure complete transparency. Provides automatic and secure scheduling of repetitive tasks and recycles redundant data and reports into functional assets. It allows users to visualize data relating to ERP, consolidation, compliance, security, budgeting and more by connecting everything under one secure reporting module.

A live-updating dashboard with a code-free interface allows for easy analysis and data reporting. It auto-updates linked cross-organizational data for a seamless reporting experience.
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Navex Global provides integrated security and compliance management solutions that handle a full range of risk assessments and response protocols. Its reporting and analysis modules track people risk, regulatory risk, business risk and environment, social and governance (ESG) risk. Feedback-driven reporting increases the visibility of opportunities and achievements. Automatically secures users against data breaches, workplace hazards, vendor compliance failures, production disruptions, regulation compliance failures and more with its highly configurable interface.

It compares resource, third-party, performance and corporate data to generate sustainability reports. Provides legally vetted compliance, cybersecurity and ethical training for employees.
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Onspring is an end-to-end risk management software that integrates governance, risk and compliance, IT service management, business operations, and regulations and framework. It provides complete visibility into an organization’s risk, policies and compliance status. Built-in automation and workflows help optimize risk detection, remediation and prediction procedures. It saves a lot of time and money, both in terms of company resources and potential noncompliance penalties.

The IT service management module provides visibility into IT activities and mitigates costs with strategic initiatives. The third-party risk management module offers real-time coverage of the supply chain.
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Veriforce offers a comprehensive software solution designed to streamline risk management tasks, making it particularly beneficial for industries with stringent safety and compliance requirements. The platform excels in managing contractor safety, compliance, and workforce training, ensuring that all regulatory standards are met efficiently. Companies in sectors such as oil and gas, utilities, and construction find Veriforce especially useful due to its robust features tailored to their specific needs.

Key benefits of using Veriforce include enhanced visibility into compliance status, reduced administrative burden, and improved safety outcomes. Popular features include real-time tracking of compliance metrics, automated alerts for non-compliance issues, and detailed reporting capabilities. Users appreciate the intuitive interface and the ability to customize the platform to fit their unique operational requirements.

In terms of pricing, Veriforce typically operates on a subscription model, with costs varying based on the number of users and the specific features required. This flexible pricing structure allows businesses of different sizes to find a suitable plan. Compared to similar products, Veriforce is often praised for its user-friendly design and comprehensive support, making it a preferred choice for many organizations focused on rigorous risk management.

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$50,000
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Product Assistance

Documentation
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Live Online
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Knowledge Base
24/7 Live Support
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Product Ranking

#53

among all
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#9

among all
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#25

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#37

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#14

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Find out who the leaders are

Analyst Rating Summary

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Integration and Extensibility
Platform Capabilities
Reports and Dashboards
Risk Management
Audit Management
Compliance
Integration and Extensibility
Operational Risk Management and IT Security
Platform Capabilities
Policy Management
Risk Management
Regulatory Management
Policy Management
Compliance
Incident Management
Reports and Dashboards
Risk Management
Regulatory Management
Policy Management
Operational Risk Management and IT Security
Compliance
Integration and Extensibility
Operational Risk Management and IT Security
Platform Capabilities
Policy Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Audit Management Business Continuity Management Compliance Incident Management Operational Risk Management and IT Security Platform Capabilities Policy Management Regulatory Management Reports and Dashboards Risk Management Vendor Risk Management 98 70 98 79 87 100 98 95 100 100 81 80 83 90 87 80 73 94 95 83 96 78 91 89 86 67 93 64 96 98 100 100 83 0 25 50 75 100
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User Sentiment Summary

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Excellent User Sentiment 587 reviews
Good User Sentiment 47 reviews
Excellent User Sentiment 57 reviews
Poor User Sentiment 3 reviews
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92%
of users recommend this product

Workiva has a 'excellent' User Satisfaction Rating of 92% when considering 587 user reviews from 3 recognized software review sites.

77%
of users recommend this product

NAVEX Global has a 'good' User Satisfaction Rating of 77% when considering 47 user reviews from 3 recognized software review sites.

95%
of users recommend this product

Onspring has a 'excellent' User Satisfaction Rating of 95% when considering 57 user reviews from 1 recognized software review sites.

26%
of users recommend this product

Veriforce has a 'poor' User Satisfaction Rating of 26% when considering 3 user reviews from 1 recognized software review sites.

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4.6 (58)
3.6 (17)
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3.93 (22)
4.75 (57)
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Awards

Platform Capabilities Award
Integration and Extensibility Award
User Favorite Award
No awards.
User Favorite Award
No awards.

Synopsis of User Ratings and Reviews

Streamlined Risk and Compliance Management: ServiceNow GRC helps organizations efficiently manage risks and compliance requirements, providing a centralized platform to assess, monitor, and mitigate potential threats. This can lead to improved decision-making and a more proactive approach to risk management.
Enhanced Visibility and Reporting: The platform offers robust reporting and analytics capabilities, enabling organizations to gain deeper insights into their risk landscape. This improved visibility helps identify trends, track key metrics, and demonstrate compliance to stakeholders.
Automation and Efficiency: ServiceNow GRC automates many manual tasks associated with risk management and compliance, such as data collection, control testing, and issue remediation. This automation frees up valuable time and resources, allowing teams to focus on more strategic initiatives.
Integration with ServiceNow Ecosystem: As part of the ServiceNow platform, GRC seamlessly integrates with other ServiceNow applications, such as IT Service Management (ITSM) and Security Operations (SecOps). This integration provides a holistic view of risk and compliance across the organization, fostering better collaboration and communication.
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Functionality: 69% of users who reviewed this aspect were satisfied with the platform’s functionalities, including internal controls and issue Testing, SOX narratives, auditing, and policy management.
Ease of Use: According to 61% of users mentioning this element, the platform’s intuitive UI makes it easy to use.
Sharing and Collaboration: All the users who mentioned this element said the platform made it easier to share documents and collaborate on projects.
Service and Support: 83% of users reviewing customer support said it’s highly responsive and knowledgeable.
Automation: 100% of reviewers mentioning automation found it helpful to learn and apply new formats and automate financial and regulatory processes.
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Functionality: All the users who reviewed this aspect were satisfied with the platform’s functionalities, especially the EthicsPoint reporting hotline.
Ease of Use: According to 63% of users who reviewed this element, the system's intuitive UI makes it easy to navigate.
Performance: 71% of reviewers mentioning this aspect expressed satisfaction with the platform’s performance and uptime.
Training Resources: Regarding this feature, 92% of reviewers said that the training material has high-quality content.
Data Management: 80% of users who reviewed this feature were pleased with data management capabilities, particularly data organization, storage and search functions.
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Intuitive Interface: Users praise Onspring's user-friendly design, finding it easy to navigate and use for tasks like creating risk assessments and generating reports.
Flexible and Customizable: Users appreciate the ability to tailor Onspring to their specific needs, such as configuring workflows and creating custom fields for risk data.
Strong Reporting Capabilities: Onspring's reporting features are well-regarded, enabling users to easily generate insightful reports on risk data, which aids in decision-making.
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Easy to Use: Users consistently praise Veriforce for its intuitive interface, making it easy to navigate and manage even complex risk assessments.
Comprehensive Risk Management: Veriforce offers a wide range of features, allowing users to track and manage various risks, from safety hazards to compliance issues, in a single platform.
Strong Reporting Capabilities: Users appreciate the detailed reports generated by Veriforce, providing valuable insights into risk trends and helping them make informed decisions.
Excellent Customer Support: Veriforce is known for its responsive and helpful customer support team, providing timely assistance and resolving issues efficiently.
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Cost: The licensing structure can be complex and expensive, especially for larger organizations or those with advanced GRC needs. This can make it difficult to predict and manage costs, potentially leading to budget overruns.
Complexity: Implementing and customizing ServiceNow GRC can be a complex and time-consuming process, often requiring specialized expertise. This can lead to extended implementation timelines and increased costs.
Usability: Some users find the interface to be unintuitive and cumbersome, particularly for those who are not familiar with ServiceNow's platform. This can lead to a steep learning curve and reduced user adoption.
Integrations: While ServiceNow offers a range of integrations, some users report challenges with integrating GRC with other systems, such as HR or financial applications. This can limit the effectiveness of GRC and create data silos.
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Speed and Performance: 100% of users mentioning performance said they experienced bugs, glitches and slow upload and export speed on the NextGen platform.
Cost: All the users who reviewed this aspect found the system’s subscription charges higher than its competitors.
Training Resources: 60% of users mentioning this element said the platform requires more training material to compensate for its steep learning curve.
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Service and Support: Customer support is rigid, unfriendly and unprofessional, according to 85% of reviewers talking about this element.
Cost: 100% of users who mentioned this aspect said the licensing charges are unflinchingly high.
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Reporting Limitations: Users have expressed frustration with the reporting functionality, citing limitations in customization and the inability to easily extract specific data points for analysis.
User Interface Complexity: The platform's user interface has been described as complex and not intuitive, requiring extensive training to navigate effectively. This complexity can lead to decreased user adoption and productivity.
Limited Flexibility for Risk Assessments: Some users have found the platform's risk assessment capabilities to be somewhat rigid, lacking the flexibility to accommodate unique organizational needs and risk methodologies.
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Limited Customization: Some users have reported difficulty tailoring the platform to their specific risk management needs, finding it inflexible and lacking in customization options. For example, they may not be able to create custom reports or dashboards that align with their unique risk profiles.
Steep Learning Curve: The platform's interface can be complex and challenging to navigate, requiring significant time and effort to master. This can be particularly frustrating for users who are new to risk management software or who have limited technical expertise.
Lack of Mobile Optimization: The platform's mobile app is not as robust or user-friendly as its desktop version, making it difficult to manage risks on the go. This can be a significant drawback for organizations that require their risk managers to be able to access and update information from anywhere.
Integration Challenges: Integrating Veriforce with other systems can be a complex and time-consuming process, leading to potential data inconsistencies and workflow disruptions. This can be a major obstacle for organizations that rely on a variety of software applications to manage their operations.
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Imagine a bustling airport control tower, where air traffic controllers efficiently manage the complex comings and goings of countless aircraft. ServiceNow GRC acts as a similar control tower for an organization's governance, risk, and compliance landscape, providing a centralized platform to oversee and orchestrate these critical functions. User reviews from the past year paint a picture of a powerful and comprehensive solution, but one that requires careful consideration before implementation. ServiceNow GRC received praise for its ability to streamline GRC processes, replacing siloed spreadsheets and manual tracking with a unified system. This centralized approach enhances visibility and control, enabling organizations to proactively identify and mitigate risks, ensure compliance with regulations, and make informed decisions based on real-time data. Users also appreciated the platform's scalability and flexibility, allowing it to adapt to the evolving needs of growing businesses. The seamless integration with other ServiceNow products further extends its functionality, creating a cohesive ecosystem for managing various aspects of an organization's operations. However, some users expressed concerns about the platform's cost and complexity. The initial investment and ongoing maintenance expenses may pose challenges for smaller organizations or those with limited budgets. Additionally, the implementation process can be intricate, requiring careful planning and potentially involving external consultants. These factors highlight the importance of thoroughly evaluating the organization's needs and resources before adopting ServiceNow GRC. While the platform offers robust capabilities, its suitability depends on the specific context and requirements of each organization. For larger enterprises with complex GRC needs and the resources to invest in a comprehensive solution, ServiceNow GRC can be a valuable asset in navigating the ever-changing landscape of governance, risk, and compliance.

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Workiva is a cloud-based comprehensive reporting platform that provides unrestricted global access to FERC and SEC reporting modules, internal controls, and audit and policy management tools for complete in-house risk management. The platform can be difficult to learn initially, but a responsive support team makes it easier to understand the functionalities. In addition, automated reporting processes add a lot of value to the platform. However, the NextGen platform has a few performance issues. Updates can cause temporary glitches and bugs, resulting in unforced errors in datasets. All in all, Workiva is a safe bet for vulnerability management software. In spite of high subscription costs, it’s an excellent candidate if you can fit it into your budget.

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Navex Global offers integrated risk management solutions for all business sectors. The EthicsPoint reporting hotline makes it the gold standard for ethics and compliance solutions. On top of that, it has an impressive knowledge base. Its reliable uptime provides real-time access to all your data. However, the customer service is unflattering. Subscription charges are expensive, and contract negotiations are long and difficult. Navex Global makes sense as an acquisition if you need an ethics and compliance management solution, but better risk management systems are available with a superior price to performance ratio.

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Is Onspring the software that will help your business to not only spring forward but also leap ahead of the competition? Users describe Onspring as a flexible and user-friendly platform that excels in centralizing risk management information, making it easier to track and improve processes. For example, users praise Onspring's ability to connect risks to other business operations, such as network management, providing a holistic view of potential vulnerabilities. However, a recurring criticism is the price tag, which some users find steep, especially compared to alternatives like LogicManager or OneTrust. Despite this, users highlight Onspring's no-code environment as a key differentiator, empowering non-technical personnel to build and customize workflows without relying on IT, a factor greatly appreciated by smaller teams with limited IT resources. Ultimately, Onspring appears best suited for organizations, particularly those with lean teams, seeking a comprehensive, customizable, and user-friendly risk management solution, but who are also prepared to make a significant financial investment. However, businesses prioritizing cost-effectiveness might find other options more appealing.

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Is Veriforce a force to be reckoned with in the world of risk management software, or is it a force for frustration? User reviews from the past year paint a bleak picture of Veriforce. The software is criticized for its poor customer service, which is described as "horrible" and "the worst ever." Users report difficulty getting in touch with customer support, with calls going unanswered and messages ignored for weeks. This lack of responsiveness is a major concern for businesses that rely on Veriforce to manage their supply chain risks, as it can lead to delays and disruptions in operations. While Veriforce offers a comprehensive suite of features, including contractor management, operator qualification programs, and safety monitoring, these features are overshadowed by the platform's unreliable customer support. Users who have experienced these issues are quick to point out that Veriforce falls short compared to similar products like ISN, Avetta, and TPS, which are known for their responsive customer service. Veriforce's lack of customer support is a significant drawback, as it can lead to frustration and dissatisfaction among users. Ultimately, Veriforce is best suited for businesses that are willing to tolerate poor customer service and are comfortable with the risk of delays and disruptions in their operations.

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NAVEX Global

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RSA Archer

SAI360

StandardFusion

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