IBM Sterling vs Infor Supply Chain Management

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Our analysts compared IBM Sterling vs Infor Supply Chain Management based on data from our 400+ point analysis of Supply Chain Management Software, user reviews and our own crowdsourced data from our free software selection platform.

IBM Sterling Software Tool

Product Basics

IBM Sterling is an open, integrated platform that leverages advanced technologies like AI and blockchain to connect with the supplier ecosystem. It provides real-time insights, end-to-end visibility and recommended measures to transform interruptions into customer engagement, profit and growth opportunities.

It offers support for supplier, inventory and order management. Users can build smarter business networks using business process improvement, supply chain visibility, supplier collaboration, manufacturing solutions, order fulfillment and retail solutions. It also supports B2B collaboration to fulfill ongoing business demands, minimize complexity and reduce costs.
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Infor Supply Chain Management delivers comprehensive solutions to its users that provide real-time orchestration by connecting businesses to their partners and digitally transforming planning to delivery processes. Users can gain real-time visibility and make data-based decisions through robust connections with trading partners and devices.

It performs intelligence-driven processes by combining rich data with prescriptive and predictive insights from Infor Coleman AI. Its CloudSuite capabilities and multi-enterprise business network can optimize all operations, from planning and procurement to orchestration and fulfillment.

Pros
  • Improved Efficiency
  • Reduced Costs
  • Increased Customer Satisfaction
  • User-Friendly Interface
  • Scalability
Cons
  • Complex Initial Setup
  • Expensive for Small Businesses
  • Limited Reporting Capabilities
  • Integration Challenges
  • Steep Learning Curve
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Product Assistance

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Knowledge Base
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Product Insights

  • Evolve Business Processes: Maintain business continuity, reduce operational silos, respond to market disruptions and mitigate risks with intelligent workflows. Improve interactions between people, data and processes through its experts and reduce inventory costs with process improvements. 
  • Improve Visibility: Supply chain stakeholders can access data related to inventory, order processes, delivery and potential disruptions. Improves customer service, assists with regulatory directives and mitigates interruptions affecting supplier inventory levels and product delivery with advanced insights. 
  • Supplier Collaboration: Streamline collaboration to drive efficiencies, increase supplier satisfaction, resolve disruptions for procure-to-pay transactions and order-to-cash with supplier collaboration solutions and global business networks. Quickly respond to supplier issues with embedded AI capabilities like cycle time prediction, anomaly detection and next-best-action recommendations. 
  • Deliver Customer Promises: Track orders from inception to delivery, manage data and processes and gain visibility into all orders throughout channels. Offers various solutions that include order management, order fulfillment, inventory management and digital store operations. 
  • Enhance Manufacturing Management: Innovate supply chain management by transforming outdated processes, uncovering hidden insights and delivering superior customer experience with automation, IoT, AI and blockchain. It helps avoid disruptions, improve visibility, respond quickly and streamline planning and optimization. 
  • Retail Technology Services: Evolve the shopping experience with advanced retail solutions for fulfilling digital demands. Revitalize customer engagement by delivering omnichannel marketing messages and offers tailored to the customer base. Minimize disruptions to the supply chain through various retail technology solutions. 
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  • Manage Supply: Buyers can collaborate and share with multiple tiers of suppliers based on forecasts, commitments and plans. Minimize stock-outs and lost revenue by ensuring supply through digital commitments, ongoing collaboration and early alerts to issues. Accelerate the warehouse receiving process and ship directly from source to customer. 
  • Increase Visibility: Ensure regular inventory availability and improve order accuracy and ETAs with supply chain visibility. Provides live visibility with real-time IoT data and expands speed, quality and shipment availability statuses beyond EDI. Collaborate with the right parties, drill into transactions and focus on opportunities and risks by quickly consuming and acting on information. 
  • Enhance Forecasts: Deliver forecast accuracy through probabilistic forecasting methods and a highly collaborative demand planning platform. Offers performance dashboards to gain better insights and a consumer-grade user experience to increase productivity. 
  • Manage Working Capital: Companies can offer programs at rates lower than suppliers’ borrowing costs to reduce goods costs, minimize the cost of capital and ensure regular supply. Electronic records of supply chain activities improve working capital and reduce risk by helping users leverage purchase orders, incentive-driven financing and extend payables. Unlock better rates and protect the seller from buyer payment default through payment protection. 
  • Improve Costs and Collaboration: Generate cleaner and compliant transactions through order management and automated document creation. Avoid stock-outs and reduce expedited shipments with constant notifications about management issues and order collaboration on the network. Suppliers can streamline processes and reduce errors by creating invoices from packing lists or purchase orders. Global payment and chargeback management can improve performance and supplier relationships. 
  • Control center: Perform customer-centric and proactive operations by layering in-context intelligence with predictive insights. The combination of in-network data, trading partner connectivity and applications with advanced data science lets businesses interpret and respond to dynamic signals. 
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  • Business Network: Offers cloud-based and security-rich connectivity with suppliers, partners and customers. Ensure timely order deliveries with real-time intelligence and recommendations through AI capabilities. Provides multi-party visibility of digital events throughout the supply chain via blockchain, empowering transparency and trust. 
  • Food Trust: Connects participants through an immutable, permissioned and shared record of processing details, food provenance, transaction data and more through its collaborative network. Trace the location and status of food products, including essential details like multi-ingredient and farm-store view. 
  • Visibility Insights: Optimize performance by correlating data from disparate and siloed systems, creating digital playbooks and capturing organizational knowledge. Accelerate time to value, get intelligent insights, manage inventory and mitigate disruptions to meet demand through the inventory control tower. Supply chain intelligence services help boost data integration by developing purpose-built control towers using a control tower solution blueprint. 
  • TradeLens Platform: Gain access to a supply chain and logistics network with over half of the global container shipping volume data coverage through an interconnected supply chain partners system. Every shipment party can access their information and all transactions’ audit trails using its permission matrix. Offers services and apps developed by TradeLens and third parties to accelerate innovation and value creation. 
  • Trust Your Supplier: Identify, onboard and manage qualified suppliers through a blockchain-based solution. It helps expedite supplier onboarding, lower procurement operating costs, reduce compliance risk, speed new supplier assessments, access verified data and streamline insight sharing. 
  • Business Transaction Intelligence: Provides insights into B2B transaction lifecycles. Offers multi-part shared transaction visibility and empowers users with real-time visibility and self-service. Prevents potential risks by giving discrepancy alerts on B2B transaction anomalies. 
  • Transaction Manager: Automates manual B2B transactions and helps save money and time by cutting costs, reducing errors and elevating user satisfaction with customers, non-EDI suppliers and other trading partners. Gain unified visibility throughout supply chain partner transactions and onboard non-technical trading partners. 
  • Document Conversion Services: Converts manual transactions and non-structured documents like email, pdf and fax into EDI or other structured formats. Provides various features, including advanced OCR to read images, customized exception handling, multiple language support and ICR technology to recognize handwriting. 
  • Order Management: Ensures omnichannel order fulfillment by combining inventory and delivery visibility, multichannel order aggregation and service availability in a single platform. It helps customize monitoring and alerts, take immediate actions on capacity, deliver order promises with intelligent fulfillment and use reverse logistics to track inventory. 
  • Fulfillment Optimizer with Watson: Enhance existing order management systems and minimize cost-to-serve with cognitive analytics engine. Retailers can utilize store capacity, balance protecting margins and meet delivery expectations, increasing profits. 
  • Inventory Visibility: Explore product highlights and find use-case specific solutions. Users can personalize dashboards, balance inventory across channels, track inventory velocity, enable drop shipping, leverage autoscaling, get real-time views with the Cassandra database, Akamai gateways and more. 
  • Store Engagement: Gain inventory, customer and order data view through an intuitive user-interface, accessible from mobile devices and sales counters. Provides cross-sell and up-sell recommendations, enables flexible fulfillment options, helps standardize processes for task and inventory management and manages returns throughout channels using purpose-built tools. 
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  • Integrated Business Planning: Streamline tradeoff analysis, improve decision making and market response with the use of a shared platform, common KPIs and planning data repositories. Provides visibility, core analytics, execution and collaboration capabilities to help organizations maintain control of costs and services. 
  • Demand Management: Predict and fulfill demand based on real-time market data using machine learning and AI. Provide retailers with an advanced approach to financial planning, demand forecasting, assortment planning, lifecycle pricing, replenishment optimization and more. 
  • Supply Planning: Simplify tactical, strategic and operational planning processes through configurable supply planning solutions. Organizations can meet business requirements like balancing product mix, multiple site planning, considering shelf-life constraints in build-ahead strategies or selecting the best formula according to the availability of demand and materials. 
  • Warehouse Management: Warehouse fulfillment is combined with 3D visual analysis and embedded labor management to support enhanced operational execution and reduce complexity. Offers advanced features, labor management, B2B and B2C fulfillment support to improve productivity, order accuracy and flexibility. 
  • Production Scheduling: Constraint-based production scheduling can optimize resources, minimize downtime and maximize capacity. Manufacturers can respond to multiple changes, maintain demand and supply with modeling capabilities and adjust schedules with automated optimization and graphical planning boards. 
  • Transportation Management: Orchestrate multi-leg, multi-mode transportation across various parties through Infor Nexus transportation management. Manage global complexity and increase service levels with end-to-end shipping control and freight spend visibility. It connects worldwide service providers, spanning business silos, geographies and modes for transportation activities to gain better reliability, control and customer delivery. 
  • Infor Nexus: Connect companies to suppliers, manufacturers, banks and 3PLs through Infor Nexus. This single-instance network can fuse financial and physical supply chain processes in a cloud-based platform. Businesses can sense and respond to numerous changes through applications that combine advanced planning, finance and execution abilities. 
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Product Ranking

#19

among all
Supply Chain Management Software

#6

among all
Supply Chain Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

IBM Sterling
Infor Supply Chain Management
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Inventory Management Logistics And Transportation Mobile Capabilites Procurement And Supplier Management Purchase Order Management Supply Chain Analytics Supply Chain Planning Warehouse Labor Management Warehouse Management 100 80 43 79 81 82 71 71 92 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 47 reviews
Fair User Sentiment 25 reviews
84%
of users recommend this product

IBM Sterling has a 'great' User Satisfaction Rating of 84% when considering 47 user reviews from 5 recognized software review sites.

63%
of users recommend this product

Infor Supply Chain Management has a 'fair' User Satisfaction Rating of 63% when considering 25 user reviews from 3 recognized software review sites.

4.1 (38)
n/a
5.0 (1)
n/a
4.6 (5)
4.0 (4)
4.5 (2)
4.6 (5)
4.0 (1)
2.5 (16)

Awards

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SelectHub research analysts have evaluated Infor Supply Chain Management and concluded it earns best-in-class honors for Inventory Management and Warehouse Management.

Inventory Management Award
Warehouse Management Award

Synopsis of User Ratings and Reviews

Integration: It supports integration with multiple external systems, as noted by 88% of reviewers who mention integration.
Customization: It offers highly customizable tools and features, as observed by 50% of the users who refer to reports.
Ease of Use: It offers a flexible platform that is easy to use, manage and modify, as noted by all the reviewers specifying ease of use.
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Improved Visibility: Gain real-time insights into inventory levels, order status, and logistics across the entire supply chain.
Enhanced Collaboration: Connect all supply chain partners through Infor Nexus for seamless information sharing and optimized execution.
Increased Efficiency: Automate workflows, streamline processes, and reduce manual tasks to optimize operations and boost productivity.
Reduced Costs: Minimize inventory levels, optimize transportation routes, and improve demand forecasting to significantly reduce supply chain costs.
Improved Customer Satisfaction: Deliver orders on time, reduce errors, and enhance responsiveness to customer inquiries.
Scalability and Flexibility: Adapt to changing market conditions, accommodate growth, and customize the solution to meet individual business requirements.
User-Friendly Interface: Navigate the software easily with an intuitive and user-friendly interface.
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Learning Curve: It is complicated to understand and involves a steep learning curve, as stated by 57% of the users who report learning curve.
Interface: Over 50% of reviewers that mentioned the interface stated that the interface is not user-friendly and intuitive.
Resource-Intensive: It consumes a large amount of system resources, as observed by all reviewers referring to system resource utilization.
Implementation: Around 67% of the users who specified implementation report that the deployment and implementation process is cumbersome.
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Complex Initial Setup: Requires significant time and resources for initial configuration and data migration, potentially impacting business operations.
Expensive for Small Businesses: Subscription fees and implementation costs can be prohibitive for smaller companies with limited budgets.
Limited Reporting Capabilities: Out-of-the-box reporting may not meet specific needs, requiring customization or third-party solutions.
Integration Challenges: Integrating Infor SCM with existing systems can be complex and require specialized expertise.
Steep Learning Curve: The user interface and features can be complex, requiring extensive training for users to become proficient.
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IBM Sterling is a flexible and easy-to-use supply chain suite that helps its customers build dynamic and smarter business networks. It has a highly customizable platform and supports comprehensive integration capabilities with various external systems. Many reviewers have noted that it does not have an intuitive user interface, and the implementation process can be cumbersome. It involves a steep learning curve, and users find it complicated to understand. It also consumes a large amount of system resources, making it slow sometimes.

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User reviews of Infor Supply Chain Management (SCM) reveal a mixed bag of experiences, highlighting both its strengths and weaknesses. Overall, users praise its improved visibility, enhanced collaboration, and increased efficiency. One user noted, "Infor SCM gives us real-time insights into our entire supply chain, which has helped us identify and address potential problems before they impact our customers." Another user appreciated the collaborative platform, stating, "Infor Nexus makes it easy to communicate and share information with our suppliers and partners, which has improved our overall supply chain performance." However, some users also point out challenges with the initial setup, cost, and limited reporting capabilities. One user commented, "Implementing Infor SCM was a complex and time-consuming process." Another user expressed concerns about the price, saying, "Infor SCM is a great product, but it can be expensive for small businesses." Additionally, some users noted that the reporting capabilities are not as robust as those offered by some competitors, such as SAP S/4HANA and Oracle NetSuite. Despite these weaknesses, many users believe that Infor SCM offers a powerful and comprehensive solution for managing their supply chains. They appreciate its scalability and flexibility, which allows them to adapt to changing business needs. One user remarked, "Infor SCM has helped us grow our business and expand into new markets." Another user highlighted the product's unique features, saying, "Infor SCM has features that I haven't seen in other products, such as the ability to manage multi-modal transportation." Ultimately, the decision of whether or not to use Infor SCM depends on the specific needs and requirements of your business. However, based on the user reviews, it is a powerful and comprehensive solution with the potential to significantly improve your supply chain efficiency and performance.

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