Willis Towers Watson vs Infor Talent Management

Willis Tower Watson is a finance and risk management solution. Users with positive experiences especially enjoyed the anonymous survey to give feedback to managers — they said it helped drive real change within their organizations. Others like its reporting tools and felt the functionality was easy to adopt and navigate. Retirement funds were a point of contention. Nearly every user who talked about trying to access their pension fund said it was difficult and took longer than expected, ran into issues trying to figure out how to do so or recorded other problems. These negative reviews came mainly from the site TrustRadius. Reviewers posted some comments during an apparent post-COVID backlog. However, many others came from 2019 or earlier. Users were also displeased with the customer service. They complained about a lack of updates, murky communication and misquotes. Even the positive reviews for the customer service said representatives were helpful, but clearly very overworked. Willis Tower Watson may be a good choice for small to medium businesses looking for help with finances and risk management; however, tread carefully around its retirement services.

Infor Talent Management is part of a wide company that makes a range of programs. Users responded well to the comprehensive customer service, affordable price points and the easy to use interface. A majority of reviewers that discussed recommendations said they would recommend it and they felt the features worked well. By far the most popular was the talent science that provides data based on behavior and performance. Users said it aided them in recruiting by building a workforce better suited to the company. Other reviewers said it helped with performance and diversity. On the other side, many reviewers said they ran into some miscommunications during the process with the company. Though most ultimately had a good impression of the support services. Last, reviewers felt that while the assessments were condensed well, the length was worrying. They expressed concerns that possible hires would jump off during the application process. Infor Talent Management is a good choice for organizations with complex recruiting needs who are looking to improve their performance and hiring practices. It appears to work best for medium-sized and large enterprise companies. The platform may be too complicated for small businesses.