MDLIVE vs Amwell

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Our analysts compared MDLIVE vs Amwell based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

MDLIVE is a comprehensive telehealth software designed to facilitate virtual healthcare services, making it an ideal solution for patients seeking convenient access to medical and mental health professionals from the comfort of their homes. It stands out for its user-friendly interface and a wide range of services, including urgent care, behavioral health sessions, and dermatological consultations. One of the key benefits of MDLIVE is its ability to provide immediate access to healthcare professionals, which is particularly beneficial for individuals with busy schedules or those living in remote areas. The platform is equipped with popular features such as easy appointment scheduling, secure messaging, and electronic prescription services, enhancing the overall patient experience. When compared to similar products, users often highlight MDLIVE's reliability and the quality of care provided. Pricing for MDLIVE services varies, typically depending on the type of consultation and payment is usually on a per-visit basis, making it a flexible option for users with different needs and budgets.

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Amwell is a cloud-hosted solution designed for practices of all sizes that unifies healthcare providers with patients through a structured process. It offers services like online doctor visits, urgent care, online mental health treatment and therapy. Patients can connect directly with doctors without booking a prior appointment using the ask me function.

It offers capabilities including doctor scheduling, customizations, real-time patient data, self-scheduling, messaging, multi-way video, deep healthcare integration, advanced analytics, medical history access and mobile SDK. Patients can use virtual waiting rooms, photo viewing, pre and post-visit reviews. It also helps patients with medical claims and reimbursements.
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Product Insights

  • Immediate Access: MDLIVE provides users with the ability to quickly connect with healthcare professionals, reducing the wait times often associated with traditional medical appointments.
  • 24/7 Availability: With services accessible around the clock, patients can receive medical attention whenever they need it, not just during regular office hours.
  • Convenience: Users can consult with doctors from the comfort of their own homes, eliminating the need for travel and reducing the disruption to their daily lives.
  • Wide Range of Services: MDLIVE offers a broad spectrum of telehealth services, including urgent care, behavioral health, and dermatology, catering to a variety of patient needs.
  • Cost-Effective: Telehealth visits can be more affordable than in-person appointments, saving users on travel expenses and time off work.
  • Privacy and Security: MDLIVE is committed to maintaining patient confidentiality, employing robust security measures to protect personal health information.
  • Prescription Management: Doctors on MDLIVE can prescribe medication and send prescriptions directly to a patient's preferred pharmacy, streamlining the treatment process.
  • Access to Specialists: Patients can gain access to a wide network of specialists that might not be available in their local area, ensuring they receive the best possible care.
  • Reduced Exposure to Illness: By avoiding in-person visits, patients minimize their risk of exposure to contagious diseases, which is especially beneficial during flu season or outbreaks.
  • Support for Mental Health: MDLIVE offers confidential counseling and psychiatric services, providing crucial support for mental health without the stigma of in-person visits.
  • Integration with Health Plans: Many insurance providers cover MDLIVE services, making it easier for patients to use their benefits for telehealth consultations.
  • Follow-up Care: Patients can easily schedule follow-up appointments to monitor their health, ensuring continuity of care and better health outcomes.
  • Accessible Healthcare Education: MDLIVE provides educational resources, helping patients to better understand their health conditions and treatment options.
  • Family Accounts: The platform allows for the creation of family accounts, making it simpler to manage the healthcare needs of the whole family in one place.
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  • Increased Accessibility: Amwell breaks down geographical barriers, enabling patients in remote or underserved areas to access healthcare services without the need for long-distance travel.
  • Enhanced Convenience: Offers the flexibility for patients to receive care at times that fit their schedules, reducing the need for time off work or rearranging personal commitments.
  • Reduced Healthcare Costs: By minimizing the need for physical office space and optimizing provider time, Amwell can contribute to lower operational costs, savings that can be passed on to patients.
  • Improved Patient Engagement: With features like messaging and video consultations, Amwell fosters a more interactive relationship between patients and healthcare providers, encouraging active participation in their own health management.
  • Continuity of Care: Amwell facilitates the easy sharing of patient records and consultation notes among healthcare providers, ensuring that patients receive consistent and informed care across different services.
  • Immediate Medical Attention: Offers the ability for patients to receive immediate consultations for urgent health issues, reducing the reliance on emergency room visits for non-life-threatening conditions.
  • Privacy and Security: Adheres to strict privacy regulations and employs robust security measures to protect patient data, ensuring confidentiality and peace of mind for users.
  • Chronic Disease Management: Enables regular monitoring and management of chronic conditions, allowing for timely adjustments in treatment plans and preventing complications.
  • Access to Specialists: Patients can easily consult with specialists who may not be available in their local area, ensuring they receive expert care for specific health issues.
  • Reduced Exposure to Pathogens: By limiting the need for in-person visits, Amwell minimizes patients' exposure to hospitals and clinics, where they might encounter infectious diseases.
  • Data-Driven Insights: Collects and analyzes health data over time, providing valuable insights that can lead to personalized care plans and better health outcomes.
  • Support for Mental Health: Offers discreet and immediate access to mental health services, helping to address the stigma and accessibility issues often associated with seeking mental health care.
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  • Remote Monitoring: Track patient data through monitoring devices at all times of day. Get instant monitoring reports that speed up diagnosis. 
  • Referral Management: Improve communication between physicians, staff and patients through a streamlined referral process.  
  • Wellness Screenings: Organize annual checkups and treatment plans to provide better care for patients. Offer support and guidance to clear doubts and questions about their care regimen.  
  • Appointment Scheduling: Remove the manual and repetitive work of managing schedules. Provide appointment booking to patients through the portal according to their own preferred time.  
  • Patient Engagement: Encourage patients to actively engage in their care plans and make necessary decisions to help them maximize their health outcomes.  
  • Online Forms: Allow patients to access and fill out their treatment forms online from the website. Speed up admissions and billing with quick form submissions and processing.  
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  • 24/7 Access: Provide access to healthcare professionals at any time, 365 days a year, without scheduling an appointment. Patients can sign on, select from available doctors based on the nature of the visit and meet using secure, HIPAA-compliant video calls. 
  • The Exchange: Access a network of professionals in varying areas of the healthcare industry allows users to communicate and exchange services to provide the specific care patients need. Keep existing clientele while expanding into markets unreachable without the support of telemedicine. 
  • EHR and Branding: Integrate with EHRs to seamlessly incorporate telemedicine into a provider’s existing workflow. Customize user interface and branding to create a familiar and comfortable experience for patients accessing telemedical care. 
  • Modules: Select a pre-existing module tailored to the telemedicine use-case needs of specific healthcare fields. Spend less time establishing your telehealth program and more time assisting patients. 
  • Prescriptions: Providers can send electronic prescriptions to a patient’s specified pharmacy. 
  • Mobile App: Providers and patients can download a mobile app to access or provide health care from anywhere, any time. 
  • Carts: Telemedicine carts offer a means for remote physicians to provide care at a patient’s side. Add peripheral equipment to these carts to collect and share diagnostic data with remote physicians to conduct full examinations. 
  • Kiosks: Install a telemedicine kiosk at a clinic’s physical location to provide clientele with additional resources and access to remote physicians. 
  • Hospital Television: Expand telemedicine care into every patient room of a clinic. These kits allow remote doctors to directly access patient rooms for monitoring, observation or private consultations. 
  • Touchpoint Tablet: Add this software to a clinic’s tablets to allow remote physicians access to patients in any room. 
  • TytoCare: Partnered with TytoCare, these devices can be integrated with telemedicine solutions so providers can offer a complete examination of patient vitals from a distance. 
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Product Ranking

#5

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Telemedicine Software

#8

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Telemedicine Software

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Analyst Rating Summary

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Integrations
Tele-consultation Scheduling
Telehealth Billing
Document Management
Hardware Capabilities
Integrations
Mobile Capabilities
Tele-consultation Scheduling
Telehealth Billing

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

MDLIVE
Amwell
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Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 88 79 100 100 78 94 100 100 100 95 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

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Good User Sentiment 4 reviews
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70%
of users recommend this product

Amwell has a 'good' User Satisfaction Rating of 70% when considering 4 user reviews from 2 recognized software review sites.

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3.5 (1)
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3.5 (3)

Awards

SelectHub research analysts have evaluated MDLIVE and concluded it earns best-in-class honors for Tele-consultation Scheduling, Telehealth Billing and Integrations.

Tele-consultation Scheduling Award
Telehealth Billing Award
Integrations Award

SelectHub research analysts have evaluated Amwell and concluded it deserves the award for the Best Overall Telemedicine Software available today and earns best-in-class honors for Mobile Capabilities, Tele-consultation Scheduling, Telehealth Billing, Hardware Capabilities and Integrations.

Analysts' Pick Award
Mobile Capabilities Award
Tele-consultation Scheduling Award
Telehealth Billing Award
Hardware Capabilities Award
Integrations Award

Synopsis of User Ratings and Reviews

Convenience: Scheduling appointments is easy and can be done online or through the app, with same-day appointments often available. This eliminates the need to take time off work or travel to a doctor's office.
Cost-Effective: MDLIVE can be a more affordable option compared to traditional in-person doctor visits, especially for those without insurance or with high-deductible plans. This is because virtual visits typically have lower fees.
Wide Range of Services: MDLIVE offers a variety of services, including urgent care, mental health care, and dermatology. This means that users can get care for a variety of conditions without having to see multiple providers.
Access to Specialists: MDLIVE provides access to specialists who may not be available in the user's local area. This is especially beneficial for those who live in rural areas or who have difficulty finding specialists who accept their insurance.
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Convenience: Users appreciate the ability to access healthcare professionals from the comfort of their own homes, eliminating the need to travel to a physical clinic.
Accessibility: Amwell offers a wide range of healthcare services, including urgent care, therapy, and psychiatry, making it a convenient option for individuals with diverse healthcare needs.
Cost-Effectiveness: For many users, Amwell provides a more affordable alternative to traditional in-person healthcare, especially for those with high-deductible insurance plans or limited access to in-network providers.
Time Savings: Virtual appointments often have shorter wait times compared to in-person visits, allowing users to receive care more quickly and efficiently.
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Technical Issues: Users frequently report problems with the MDLIVE app and website, such as difficulty logging in, scheduling appointments, and connecting with doctors. These technical glitches can lead to frustration and delays in receiving care.
Limited Doctor Availability: Depending on your location and insurance plan, finding available doctors on MDLIVE can be challenging, especially for specialized care or during peak hours. This limitation can result in longer wait times and difficulty accessing the specific medical expertise you need.
Insurance Coverage and Costs: While MDLIVE accepts many insurance plans, coverage and out-of-pocket costs can vary significantly. It's essential to verify your insurance benefits and understand potential fees before using the service to avoid unexpected expenses.
Prescription Limitations: MDLIVE doctors may have restrictions on prescribing certain medications, particularly controlled substances, due to state regulations and telehealth guidelines. This can be inconvenient for patients who rely on specific prescriptions for ongoing conditions.
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Technical Issues: Connection problems and app crashes during telehealth appointments can disrupt care delivery and frustrate patients seeking timely medical advice.
Wait Times: Long wait times to connect with a healthcare provider can be inconvenient and deter individuals seeking immediate medical attention, especially for urgent care needs.
Limited Scope of Care: The platform may not be suitable for all healthcare needs, particularly those requiring physical examinations or specialized equipment, potentially limiting its usefulness for certain patients.
Insurance Coverage: Amwell's acceptance by insurance providers can vary, and out-of-pocket costs for consultations may be a concern for some users, impacting accessibility and affordability.
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MDLIVE has carved out a niche for itself in the telehealth arena, offering a convenient and accessible platform for patients seeking virtual medical consultations. Users frequently praise the platform's ease of use and intuitive interface, highlighting the straightforward appointment scheduling process and the ability to connect with healthcare professionals from the comfort of their own homes. This accessibility is particularly valuable for individuals with mobility issues, those residing in remote areas with limited healthcare options, or busy professionals seeking efficient healthcare solutions. However, MDLIVE is not without its drawbacks. Some users express concerns regarding the availability of specialists and the potential for longer wait times compared to traditional in-person visits. Additionally, while the platform strives to provide comprehensive care, certain complex medical conditions may necessitate in-person evaluations and specialized equipment, limiting the scope of telehealth services. Despite these limitations, MDLIVE remains a valuable tool for addressing a wide range of non-emergency medical needs, including common illnesses, mental health support, and prescription refills. In comparison to its competitors, MDLIVE distinguishes itself through its extensive network of board-certified physicians and its commitment to providing quality care. The platform's emphasis on patient satisfaction is evident in its user-friendly interface and its efforts to streamline the virtual care experience. MDLIVE is particularly well-suited for individuals seeking convenient and accessible healthcare solutions for non-emergency medical concerns. Its user-friendly platform and extensive network of healthcare professionals make it an attractive option for those who value flexibility and efficiency in managing their healthcare needs.

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Stepping into the realm of telehealth, Amwell emerges as a prominent platform connecting patients with healthcare providers remotely. User feedback from the past year paints a picture of both strengths and weaknesses, shaping our understanding of where Amwell excels and where it may fall short. Let's delve into the nuances of these reviews to uncover the essence of the Amwell experience. Amwell's accessibility and user-friendly interface consistently earn praise. Patients appreciate the convenience of scheduling appointments and connecting with healthcare professionals from the comfort of their homes. The platform's intuitive design simplifies navigation, making it easy for users of all technological backgrounds to access care. This ease of use is particularly significant for individuals with mobility issues, those in remote areas, or those with busy schedules, as it eliminates the need for travel and waiting rooms. However, some users express concerns about the cost of Amwell's services, finding the fees for virtual consultations to be higher than expected. Additionally, the availability of healthcare providers can vary depending on location and specialty, potentially leading to longer wait times or limited options for certain patients. In comparison to similar telehealth platforms, Amwell stands out with its comprehensive range of services. Beyond primary care, Amwell offers access to specialists in various fields, including mental health, dermatology, and urgent care. This breadth of options caters to diverse healthcare needs, providing a one-stop shop for virtual medical consultations. However, it's important to note that Amwell's network of providers may not be as extensive as some competitors, potentially limiting choices for patients seeking specific specialists or those residing in certain regions. Overall, Amwell appears well-suited for individuals seeking convenient and accessible telehealth services across a wide spectrum of healthcare needs. Its user-friendly platform and diverse range of providers make it a valuable tool for those navigating the evolving landscape of virtual care. However, potential users should consider the cost and provider availability in their area to determine if Amwell aligns with their individual requirements and preferences.

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